About the Business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I had a great experience. And I'm sure to use them again. It helpe me fill my lease out from start to finish in a very professional manner.
I called to inquire about a refund, I was taken care of right away and the rep was very efficient and nice.
Hey Kenya,
We're happy to know that your experience with one of our customer service representatives was such a positive one! IF you have further questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.
I LIKED THE EASE AND YET EXPERTISE OF THIS WEBSITE. IT ALSO SAVED ME MONEY ON MY LEGAL DOCUMENTS. I WILL DEFINITELY BE UTILIZING THIS SERVICE IN THE FUTURE.
Hi Patrick,
Thanks for your review and we're so glad that our services were able to assist you with your needs! If you have general questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.
I had trouble getting my document out for signatures. I had to make 2 calls to tech support. Thankfully I spoke with Maria who was really really helpful and resolved the problem!
Hey Linda,
We're sorry that you were experiencing some technical difficulties, but we're really glad that our customer support was able to assist you! If you have further questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
I have used this website twice to print documents that I needed quickly and did not have time to go to a store to purchase them. Some government sites have forms available on-line, but not always, so this is a good resource. Easy to use and will keep this as a resource for further needs.
Hey Pam,
We really appreciate you taking the time to leave us a review, thanks so much! If there's anything else that we can do for you at this time, please email us at customeroutreach@rocketlawyer.com.
I needed to file a QuitClaim Deed on a property from a divorce 15 years ago. The form itself was fairly easy to fill out, but I had questions about which last name to use on the form since I've been remarried and what name is on the deed to this property is not my current name (that I needed notarizing). Rocket Lawyer set up an appointment for a lawyer to call me the next day. I forwarded him my deed and when he called, he not only clarified how to state my previous and current name, he also gave me other great tips to make sure the County Clerk's Office would accept it. (Like use a blue pen-who knew!) The lawyer's name was David Buono, I want to mention that specifically, because he was fantastic. I thought of another question after we got off the phone, and when I called him back and apologized about taking up more of his time, he reassured me it was no problem and he was happy to answer any question I had. Really excellent service, and filing the claim went perfectly! Thank you David!
Hey Tracy,
Thanks so much for your review and we're glad that our customer service was able to assist you! If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.
He took ownership of my issue. He acted quick and very professional. I appreciate his kindness and politeness.
Excellent keep moving forward
Hey Mahuampy,
We're so glad that your experience with one of our representatives was such a positive on and we appreciate your review! If you have any questions or concerns, just email us at customeroutreach@rocketlawyer.com.
Had a Terms of Service for my website in minutes. Super easy to use, I will definitely consider using again
Hey Nick,
We greatly appreciate your review and we hope you come back if you need us in the future! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
A friend of mine that has a terminal illness called me for help, he was in the need of a PA and he needed to have it right away, I didn't have the time to go to the office supply store, I start browsing looking for a template to fill out immediately, BINGO, I found Rocket Lawyer website, they have the best Customer Service and what I was looking for.
In less than 10 min. I had the full PA ready to print, I was having problems with my printer and could do it, I call ROCKET LAWYER and a very polite, courteous and friendly manner Rep helped me. I HIGHLY RECOMEND ROCKET LAWYER for all your Legal needs, they are THE BEST!
Hi Mercedes,
Thanks so much for your review and we're glad that our services were able to help you get what you needed! If you have any questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.
I needed legal forms, and Rocket Lawyer was my answer. Free trail let me see for myself if this site was legit, and it proved to be.
Hi James,
We're happy to know that you've had such a great experience with us! If you have any general questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.
Needed to complete my living will and Rocket Lawyer made it easy with simple directives. However, when needing to go to specific page to finish or alter my answer, I had to go through the whole process.
Hi Emma,
Thanks for the review and we're glad that you've enjoyed our online document creation. If you have questions or concerns, just email us at customeroutreach@rocketlawyer.com.
Misty L (rep I dealt with on phone) was extremely knowledgeable, patient and polite... a credit to the company! She was more than kind and understanding with my question and went above and beyond what you typically receive for "customer service" in this new world! We should ALL have employees like misty working for (with) us... it would definitely Make America Great Again! Rocket Lawyer, you are very fortunate to have Misty on your team!
Hi Marty,
We're glad that you've had such a great experience with one of our representatives and thanks for the review! If you have any further questions or concerns, just email us at customeroutreach@rocketlawyer.com.
Easy to use. Able to complete in a very timely manner. Will use again if the need arises. This is the second time I have used Rocket Lawyer. Many things can be accomplished using this site.
Hey Richard,
Thanks so much for your review, we really appreciate it and we hope that you'll come back if you need us in the future. Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
Great site got the job done with ease. I appreciate how simple and uncomplicated it was to get what i needed together...
Hi Danielle,
We appreciate your review and we're really glad that you've enjoyed our service! If you have questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com. Thanks!
This is the more convenient and fastest way to be able to download a legal document and to me Afordable without having to find a lawyer. Which I do have access but it will take days before I get the document.
Hi Andres,
We're happy to know that you've enjoyed our online document creation, and we hope that you'll come back if you need legal help in the future! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
Cant say enough good things about rocket lawyer. I used it to put together a performance contract for our band. It covered everything and then many things we didnt even think about. Ive told all my friends. Check it out its amazing
Hi Jack,
Thanks for your review and we're really glad that you're satisfied with our services! If you have questions or concerns for us, please email customeroutreach@rocketlawyer.com.
Solved my issue painlessly. Happy with the product. Great customer service. (It is ridiculous I have to write such a long review)
Hey Suzanne,
We're appreciate you taking the time to leave us a review and we were unaware that there's some kind of character requirement to leave a SiteJabber review, we apologize for that. We will look into this and come to a resolution by contacting SiteJabber directly.
The entire team is extremely helpful1 when you send a question to an attorney you get a response very quickly and also from more than one so it makes it easier for you to understand what it is you are making a decision about.
Hey Stephanie,
We're happy to know that you've enjoyed our services here at Rocket Lawyer and we hope that you'll come back if you need legal services in the future! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
I used the service for a legal document and it was very helpful. I would recommend to anyone needing legal documents to try it out.
Hi John,
Thanks for your review and we're glad that you've had such a positive experience with our online document creation! If you have any questions or concerns for us, just send an email to customeroutreach@rocketlawyer.com.
Everything at blink of an eye, very reasonably priced, customer service is very friendly and patience.
Thank you
Hey Parissa,
Thank you for your review and we're happy to know that you've had such a wonderful experience overall! If you need anything else at this time, just send us an email at customeroutreach@rocketlawyer.com. We're always more than happy to help however we're able to.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Sidney,
Thanks for your review and we're glad that our online document creation was able to assist you with your matter! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns, thanks again!