About the Business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
My release for was nearly perfect! Some Minor tweets to make it fit my particular usage and a small addition of time of use and it was fine. Price was better than other "Free" forms online.
Highly recommended!
Your fee is ok but i like paying 20 for 1 item than 39 for a membership because I only need 1 item not 3.
Hey Joanne,
Thanks for your review and please be aware that you'll always have the option to purchase your documents for a single price or sign up for a membership. If you have any questions or concerns for us, just send an email to customeroutreach@rocketlawyer.com.
So easy to complete a legal document, in the comfort of home. I especially appreciate the attorney review of my document for correctness. I'll recommend Rocket Lawyer to all my friends. It is a great product.
Hi Jan,
Thanks for taking the time to leave us a review, we really appreciate it and your patronage! Feel free to email us at customeroutreach@rocketlawyer.com.
I am very impressed with the services offered by your company. You made the impossible possible. Your representatives are both professional and courteous. I will definitely recommend your company to family and friends.
Hey Peggy,
We're so glad that you've enjoyed our product and customer service! If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com.
It was great to be able to input information and then to be able to save and print them. The price was a bit high at more than a dollar a page. But was reasonable due to convenience.
Hi Nancy,
Thanks so much for your review, we really appreciate it! If you have any questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
This is the first time I have sign up for any documents online. The customer service rep was very help in straightening out my account that I had set up. She was very friendly and knowledgeable
Hi Delores,
We take pride in our product and assisting our customers to the best of our abilities. We greatly appreciate your patronage and your review! If you have further questions or concerns, just email us at customeroutreach@rocketlawyer.com.
Draft Services Agreement, for professional services on a T&M basis. I was very glad to see that a simple, effective Agreement was available for free, as the introduction said. Thanks.
Hi Doug,
We want to thank you for taking the time to leave us a review, because we care about our customer's feedback and are always looking for ways to give them the best service. Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again.
Site was easy to navigate. Enjoyed working with Rocket Lawyer. Would recommend your firm to a friend.
Hi KG.,
Thank you for your review, we really appreciate it! We take pride in our product and our ability to assist our customers in any way that we are able. If you have any questions or concerns at this time, just send us an email at customeroutreach@rocketlawyer.com.
Easy to make the document I needed after I provided all needed information. Great customer service and support when I called to asked to be downgraded to a free membership.
Hi Cristina,
Thanks for the review and we're so glad that our services have been able to assist you with your legal needs! Feel free to email us at customeroutreach@rocketlawyer.com with any further questions or concerns.
This was so much easier and faster than going to an attorneys office. And of course much less expensive.
Hey Lisa,
We appreciate you taking the time to leave us a review and we're glad that our services were able to assist you with your legal needs. If you have any questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com.
They were prompt, friendly, and efficient in helping to resolve my issue. I appreciate that. Thank you.
Hey b n.,
Thanks for your review and we're so glad that we were able to assist you! If you have any further questions or concerns, please email us at customeroutreach@rocketlawyer.com.
I have used these sight on numerous occasions. Easy to use and great format. Always a great experience. Used for leases, rental applications and POAs.
Hey Deloris,
We're happy to know that you've had such a great experience with our online document creation system! If you have any questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.
After attempting to utilize Rocket Lawyer we decided to go a different route. We were billed even though we thought we canceled. Your agent was amazing in his attitude and the way in which he handled the whole transaction. He offered options that we may utilize in the future. He was patient, kind, and had a great upbeat personality. I'd hire him if I could.
Hi Alex,
Thanks for your review and we're really glad that our customer service representative was able to assist you! If you have further questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.
Great service. Thanks. I was able to complete an indemnification document easily and with assurance that it was comprehensive and professional.
Hey Calvin,
We're so glad that you've enjoyed our services and hope that you'll come back if you need us! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
I needed a Non Disclosure Agreement for a new client and they provided the document and a means for us both to sign it via email and the document was signed/complete in a day. Fast and easy for what I needed.
Hi Claire,
Thanks for your review and we're glad that our online document creation system was able to assist you! If you have any questions or concerns, just send us an email at customeroutreach@rocketlawyer.com.
I wasnt able to use the service but when cancelling my subcription Josh was very kind and helpful. Ive had to cancel things in the past From other companies and they have been rude and made it difficult to cancel.
Hey Lenora,
We're happy to know that you've had such a great experience with one of our representatives! If you have questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
I was looking for an online website that I can use last minute and their site gave me what I needed right on time. I even requested for a lawyers review before I finalized the draft and with 30 minutes I got the response and corrections. Highly recommended!
Hey Ariel,
Thanks so much for your review and we're glad that our services were able to assist you! If you have an questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.
I was in the process of leasing out my first horse, and was browsing online for some lease agreements when I came across rocket lawyer... all I had to do was answer some questions, and their program did all the work! The customer service was excellent when I had problem with my account and my issue was resolved immediately! I will definitely be using and recommending rocket lawyer for any future lease agreements!
Hi Casey,
We're happy to know that your matter was able to be resolved by our customer support and feel free to email us at customeroutreach@rocketlawyer.com with any other questions or concerns, thanks!
I experienced a very helpful and professional team
Thank-you all.
I will use you again if I have a need to.
Hey Phil,
We're really happy to know that our team was able to assist you and we hope that you'll return with your legal needs if necessary. Feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
Easy to use, easy to sign up & to cancel services if necessary. Easy to contact. Needed a legal document & did it quickly with no problems.
Hi Cheryl,
We're so glad that you've enjoyed our services and we hope that you'll think of us in the future for your legal needs! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Russ,
We are glad that you've enjoyed our product overall! Our legal documents are generalized to be more universal for different situations, but unfortunately they don't always work for everyone's situations and we apologize for that. Our documents can be manually edited, but we do recommend getting them reviewed by an attorney to ensure it's legality. If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com.