About the Business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I needed a rental lease and they provided easy to use templates, very useful and exceptional customer service. Extremely easy to use if you have needs of legal documents this is the site and service for you
Handled paper work immediately. Very satisfied with services received. Will recommend to family and friends
Hey Carrie,
Thank you for your review and we hope that you'll come back if you need legal documents or assistance in the future! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
Tiera did a great job answering my questions and gave me reassurance that LLC was the best way to go for my situation.
Hi James,
We appreciate your review and we're glad to know that your experience with one of our representatives was such a positive one! Feel free to email us at customerouterach@rocketlawyer.com with any questions or concerns.
It did what I needed. However, did not mean to sign a contract. Rep was great about crediting my account for 1 month.
Hey Dee,
Thanks so much for your review, we really appreciate it! We're also glad that our customer support was able to assist you with your situation. If you have any further questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
Rian a rep i spoke to me help alot simple n to the point im looking forward in not just working with tjem but ill recommended to all
Hi Raygnoll,,
We're pleased to know that your experience with one of our customer support representatives was such a positive one, and we appreciate your review! If you have further questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
In less than 5 mins my account was cancelled and a prorated refund was given. 21st Century customer service everywhere should look to you guys as the example on how to treat customers.
Thank you!
I will use you again and recommend to anyone!
Lee Ann Urban
Hi Lee,
Thanks so much for your review, we greatly appreciate it. Feel free to email us at customeroutreach@rocketlawyer.com.
I had an issue with my account and Tasin with customer service couldn't have been more professional and helpfu, l and took care of the problem I was having. Thanks!
Hi Steve,
We appreciate your review and we're so glad that your experience with one of our representatives was such a positive one! If you have any questions or concerns, just email us at customeroutreach@rocketlawyer.com. Thanks!
All the legal papers we need to do, but hate doing, can be done on the comfort on your home. Start your paperwork, save it, come back to finish when youre ready.
Hey Sherri,
We're delighted to know that our product was able to assist you and make things easier. If you have any questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
This program was so easy to use and very good documents.
It is also very private.
The only other need is the notary.
Hi Jim,
Thanks so much for your review and we're so glad that you've enjoyed our product! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com.
Made a phone call and within 5 min I was taken care of. Follow up communication was superb. Thank you. I will use again.
Hey Noelle,
We're really glad that you've had a great experience with our customer support and we appreciate your review! Feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
So far so good!
Easy to follow instructions, filling out forms on line is made effortless, and the explanations at each junction was very helpful!
I was very leery at first I was setting myself up as a spam target. Now I am pretty sure Rocket Lawyer is a stand up document provider!
Hi Kerry,
We appreciate you taking the time to leave us a review and we're glad that you gave our product a chance! We take great pride in our product and ability to assist our customers, and our goal is to provide legal aid and documents at an affordable price. Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
I have several small businesses and hope to use your service more often.
I want to be professionally protected with the proper legal documents
Hey Merle,
We're happy to know that your experience with one of our customer support representatives was such a positive one! If you have further questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com.
They were true to their word, provided excellent customer service and overall I was pleased with every interaction
Hey Karen,
Thanks so much for your review and we're glad that you've enjoyed your experience with us! If you have any questions or concerns at this time, just send us an email at customeroutreach@rocketlawyer.com.
Easy, self explanatory and profesional.
I have used rocket lawyer a few times for a few different things. I needed to draw up a lease agreement and as of late I need to draw up a loan agreement.
I always use the free 7 day trial. I don't use it often because I don't have the need often enough to purchase a monthly service.
That being said anyone that has their own business or is in regular need of legal documents, I would highly recommend rocket lawyer. I believe it is well worth it.
Hi Patrick,
We appreciate your review and patronage to Rocket Lawyer, thanks so much! We welcome our first time customers to use the Free Trial and so long as it's cancelled before the 7 days are up, there is no charge! The Free Trial will only be offered once even if the membership is downgraded (cancelled) and re-upgraded, we also offer single document purchases for a more pay as you go route. If you have any questions or concerns, just email us at customeroutreach@rocketlawyer.com.
Very helpful and knowledgeable website. I had an amazing time createing the legal documents that i made. And it is super easy to use!
Hi Ruth,
Thanks for your review, we really appreciate it! We're glad that you've enjoyed our services and hope that you'll come back if you ever need us in the future! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
Great experience! My problem was fixed with tremendous service and was a experience! Sudon is a great asset to your company.
Hi Steve,
We're really glad that you've had such a wonderful experience with one of our representatives, and we appreciate your review! Feel free to email us at customeroutreach@rocketlawyer.com with any further questions or concerns. Thanks!
Great customer service he agent was very knowledgeable of the services being offered and also on upcoming promos I would rate him with 5 stars
Hey Pamela,
We're pleased to know that your experience with one of our customer support representatives was such a positive one! If you have any further questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks so much.
Filled out paper work in the afternoon and had my LLC approved in under 24 hours! I highly recommend this company!
Hi Tyler,
Thanks for taking the time to leave us a review and we're glad that you've enjoyed our services! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
I have no words. This guy's are the best. I needed help they were there with me. Very easy & great service. Thank you Racket team.
Hey Sokrat,
We're happy to know that you've had such a wonderful experience with us and we appreciate your review. If you have further questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.
Was frustrated, could not get an Intent to Purchase Real Estate document to put in the amount of sale, a key item. Kit spent a long time with me on the phone walking through a proposed solution, and it worked fantastically! So happy with her support and patience because I was sounding angry and she dealt with it so professionally. Thanks for having excellent customer support like Kit around, I know public relations is so difficult. She is gifted!
Hi Carol,
Thank you for your review and we're glad that you've had such a positive experience with one of our customer support representatives! If you have further questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Alisha,
We're really glad that you've enjoyed our online document creation and customer service. If you have any further questions or concerns at this time, feel free to email us at customeroutreach@rocketlawyer.com. Thanks!