About the Business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I'm just starting out so I don't need much help now, but when I do I'll come back to you. I've even found that your services have been used by some of the people that I'm working with too... Thanks!
I am so pleased with your services. At this time I am not in need of any immediate documents. I am very happy your business has the option of keeping me in the system in case of any future need I may have. Thank you.
Hi Deborah,
We greatly appreciate your review and hope that you'll come back if you need us in the future! Feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
I'm not very experienced in legal matters or documents, but this site definitely helped. I had no idea what I was doing but the site but it all together for me very officially. The customer service was beyond A+ as well, best experience I've ever had! $40 a month is definitely not too much for how well this site is laid out. I was stuck in a bind with little money and little help or experience, and this all put it together and saved me quickly. I would definitely recommend.
Hi Cheyanne,
We're really glad to know that our product and customer service were able to assist you with your matters successfully. If you have questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.
Josh handled my inquiry and was very efficient and friendly. We even shared a laugh. Good people. Good company!
Hey Douglas,
Thanks for your review and we're pleased to know that you've had such a positive experience with one of our representatives! If you have further questions or concerns at this time, just email us at customeroutreach@rocketlawyer.com.
Great customer service, easy to use site, have all necessary forms and documents needed. Fast ways to find specific topics.
Hey Teri,
We're pleased to know that your experience with our product and customer service was a positive one! Feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
Friendly service and was quick to handle my issues. Was quick to locate my account and handle it. Thank you for your services..
Hi Matt,
We appreciate your review and glad that our services were satisfactory for you! If you have any questions or concerns, please email us at customeroutreach@rocketlawyer.com.
It guided me in the direction I need to head and which paperwork was best...
Hi Glenna,
Thanks for taking the time to leave us a review, we appreciate it! If you have any questions or concerns, feel free to email us at customeroutreach@rocketlawyer.com.
Forgot to cancel after the trial in Tasen was very helpful in getting me refund it very quickly. Informed me a less expensive membership that I ended up going with.
Hey Ginea,
Thanks for your review and we're glad to know that your experience with one of our representatives was such a positive one! If you have further questions or concerns at this time, please email us at customeroutreach@rocketlawyer.com.
Thought this would take a while but was pretty streamlined and easy. I am very thankful for his application and would reccomend this to anyone.
Hey Kendall,
We're pleased to know that you've had such a great experience with us! If you have any questions or concerns, just send us an email at customeroutreach@rocketlawyer.com.
I will recommend to any one who's need any document to go here, i never thought i will get what i was looking for
Hey Cesar,
We greatly appreciate your review and hope that you'll come back if you need us in the future! Feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
The information you gave me was just what I asked for. But I forgot to add the original date of the Living Trust as you had instructed. Also, needed to amend Schedule B Special Instructions to Trustees distribution, but didn't notice it until after I had left your website. Guess I'll have to come back again.
Hi Louise,
Thanks for your review and just know that you're more than welcome to edit the document that you had purchased on our website. I've emailed you instructions on how to edit the document, feel free to respond to the email if you have any questions or you can email us at customeroutreach@rocketlawyer.com.
Miss Sudon was professional, polite, sympathetic, supportive, and informative. Because of her, I will very happily refer your site to my friends, family, and co-workers.
Hi Lisa,
Thanks so much for leaving us a review, We're glad that you've had such a positive experience with us!
Very helpful and very informative. Thank you. I rely on Rocket Lawyer for many of my small business needs. I am so very grateful.
Hi Kelly,
We're really glad that you've enjoyed our services and we appreciate your review! If you have any questions or concerns, don't hesitate to let us know by email at customeroutreach@rocketlawyer.com.
We put together a draft prenuptial agreement which I paid to download. I would have liked to be able to go back and edit the file... but I guess you have to join Rocket Lawyer to do that. The agreement is not usable as is as we did not have all the information we needed (account numbers and amounts etc.) before we started.
Hey Martha,
Thanks for your review! Legal documents can be edited both through the interview process or manually, so long as the document isn't eSigned already. I've emailed you directly instructions on how to edit your legal document. If you have any questions about how to edit or about something else, feel free to respond to the email I've sent you or you can email us at customeroutreach@rocketlawyer.com.
Extremely user friendly. I would recommend this site to anyone that is interested in legal documents.
Hey Anthony,
Thank you for your review and we're really glad that your experience with us was such a positive one. Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
This was over the top service. My problem was resolved in under 5 mind in the phone. Thank you Jessica for all you do!
Hi John,
We're so glad that your experience with one of our representatives was such a positive one! Feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
As a non-legal person, this was a good experience for me. Easy to understand documents, great website, fast implementation, excellent customer service,
Hi Mary,
Thanks for taking the time to leave us a review, we really appreciate it! If you have any questions or concerns at this time, just send us an email at customeroutreach@rocketlawyer.com.
I tried Rocket with some hesitation, and low and behold I was proved wrong. It really does provide what it says it is going to. Both thoughtfully and efficiently. I'll use them again. Thank you.
Hi Liz,
We're really glad that you tried out our product and enjoyed it! We take pride in our services and assisting our customers. Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.
I had a good experience using Rocket Lawyer. Although it was just a free trial, they treated me the same as paying members. It was also very easy to downgrade/cancel my membership.
Hey Hassan,
We're delighted to know that your experience with us was such a positive one! Feel free to email us at customeroutreach@rocketlawyer.com. Thanks!
Excellent. Helpful. Honest about not being a lawyer on the phone,,,, clear info regarding trial 7 day,,,,, will most likely be a regular customer.
Hey Lore,
Thanks for the review and we're glad that our customer support was able to assist you and provide you with the information you needed. Feel free to email us at customeroutreach@rocketlawyer.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gregory,
Thank you for your review and we're really glad that your experience with us was such a positive one. Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns.