About the Business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
We can see the benefit of your product and very easy to use. Will use in the future. Many form options that can cover both personal and business use.
Thank you
I followed a link for a free Will and Testament document. Went through the process and it was very easy. Seems like a great resource for any future legal document needs... although any other documents will require a paid membership. So far so good.
Hey Nick,
We really appreciate you taking the time to share your experience and we're delighted to hear that you've enjoyed our product! Please be aware that you are more than welcome to purchase legal documents! We leave that option open so customers don't necessarily need the membership if they are just needing one or a few documents from time to time. Please email us at customeroutreach@rocketlawyer.com if you have any questions or concerns at this time, thanks!
I am so thankful for your service you really made things simple in a very difficult time, my younger brother passed away unexpectedly in February 2018 while he was working for a trucking company
He lived in Nashville TN and worked as along distance truck driver
My brother didn't have much he didn't have a will... being his next of kin I found myself in a situation and I had never had to take care of anyone finale business before so I had no clue what to do and no way to do it since I am on a fixed income... your service allowed me to get what I needed to do done and it was easy and correct as well it gave me some peace of mind
Thank you so much
Linda
Hi Linda,
We are very sorry for your loss, our condolences to you and yours. But we are so glad that our services were able to help you in your time of need! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks!
This document was just what I needed to replace an old invalid document. Relatively painless to create and it only took a little while to get it all worded right and printed out! This is a great site I highly recommend it for do it yourself issues!
Hey Frank,
So glad that you've had a positive experience with our product and we appreciate your feedback! Feel free to email us at customeroutreach@rocketlawyer.com with questions or concerns. Thanks!
The selection of forms and the interview questions allowed me to get exactly the form I needed and allowed me to download it in a format where I can customize it where needed. This is a great service at a great price.
Hi Michelle,
We're pleased to know that you've enjoyed our product and appreciate you taking the time to share your experience! If you have any questions or concerns at this time, just send an email to customeroutereach@rocketlawyer.com. Thanks!
The questions were so easy, but filling in specific info was not.
It didn't retain the info I added.
Hi Robert,
Thanks so much for your feedback, and so sorry to hear that there were some editing issues! Please be aware that our customer service is always more than happy to assist with these types of matters, they can be reached by phone at 877-881-0947 (M-F, 6am-6pm PT). We've also sent you an email with some troubleshooting tips, just in case you wanted to check them out! Feel free to email us at customeroutreach@rocketlawyer.com with any questions/concerns, or you're more than welcome to respond to the email that you've received.
This site has everything! Im small time but I am glad to know that Rocket Lawyer is available for just the resource I need. I plan on using them again when the time comes.
Hey Sonya,
Thanks for sharing your experience with us and we hope that you do come back in the future if you ever need services like ours again! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com.
I needed a Quitclaim deed and had no idea how to go about doing it. Rocket Lawyer provided me all the answers and paperwork I needed. Thank you.
Hi Denise,
We appreciate your feedback and so glad that you've had a positive experience with our product! Feel free to email us at customeroutreach@rocketlawyer.com with questions or concerns. Thanks!
Great job. I have been trying to get my past employer to pay me my wages, commission, and expenses for the past 6 months. Haven't heard anything or collected anything so far.
Hi Rhonda,
So glad that you've enjoyed your experience with us, and we appreciate your patronage! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks!
Needed a recruitment contract and found EXACTLY what I was looking for! I will be using this company for all future legal needs!
Hey Peter,
We sincerely appreciate your feedback, and we're so glad that you've enjoyed our product! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
Experience was good, except modifications had to be made for the specific situation. Because we do not need the services more than several times a year, the monthly fee of $39+ is a bit steep.
Hey Clay,
Thanks for leaving your feedback, we really appreciate it! Please rest assured that we do offer promotional deals on our memberships and documents from time-to-time, but we always offer offline deals when you speak to a representative from our New Business Sales Department. To get more information, please call and speak to them at 877-881-0947 (M-F, 6am-6pm PT).
I was going in for a surprise major surgery and needed a power of attorney. No time to go to a 'live' lawyer. I was able to fill out and print 3 copies of what I needed in time to check in for surgery. Huge weight off. BTW am healthy and de-stressed thanks to your service!
Hi Marilene,
Thanks so much for sharing your experience and leaving us a review, we're really happy to hear that our services were able to assist you! If you have any questions or concerns for us at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again!
I would definitely recommend this service to others. With the money i saved in avoiding possible future litigation by having air tight legal documents, this service was worth its weight in gold!
Hey Saeed,
So glad that you're happy with our services and we hope that you'll return in the future if you ever need services like ours again! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thank you for your patronage!
Second time I needed a quick Affidavit and Rocket Lawyer website
Is extremely easy to use. The form they provide is simple to fill out
And very clear for immediate signatures. I can access the website, process the information and get it notarized outside in less than
An hour. I really appreciate Rocket Lawyers website. Beside, the
Speedy document creation, it costs less than $20. Unbelievably, outstanding resource. Also, call-in to them is fast with knowledgeable people answering the phones on a timely basis.
Hey Renee,
We appreciate your review and we're really glad to hear that our services have benefited you! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
Easy to use online auto-fill documents are so easy a 5 year old could fill it out - they even have brief descriptions to simplify it even further... and no hassle cancellation
Hi J. L.,
Thanks for taking the time to leave your feedback, we're so glad that you've enjoyed our services and hope that you'll return in the future if you ever need services like ours again! Feel free to email us at customeroutreach@rocketlawyer.com with questions or concerns. Thanks!
Very professional, unbelievably easy to use. End product exactly what legal people wanted. Cccxcxcc. Cccccccc cccc.
Hi Barbara,
We greatly appreciate your review and we're so glad that you've enjoyed our services! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks so much!
Over the years my finances have gotten better. Home paid off, bills substantially reduced, children grown, etc.
I decided to take advantage of using Rocket Lawyer to revise my will. The document they have available on their website is exactly what I need at this time in my life.
Thank you Rocket Lawyer!
Hi Patty,
Thanks for taking the time to share your experience and we're so glad that our services were able to assist you with updating your estate planning documentation! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com. Thanks again!
Rocket Lawyer is very easy and safe to use. I trust their content and have had all good experiences with their website and membership.
Hi Mel,
We are delighted that your experience with us has been a good one and greatly appreciate your feedback! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
I stumbled upon this website by accident and am so glad that I did. It was very easy and quick to use! I will definitely use it again in the future.
Hi Tanya,
We are pleased to know that you've stumbled upon us and enjoyed your experience! If you have questions or concerns, just send an email to customeroutreach@rocketlawyer.com for assistance. Thank-you for your review!
I signed on to this website to get some documents.
I was advised that I would be billed 39.95 a month once I entered my credit card unless I canceled the account. Upon learning this information I promptly cancel my account and documented It.
However today I just got an email from my credit card company saying I was billed 39.95. This seems typical of the free trial websites.
Hello Gab,
We're sorry to hear about your experience with us! We offer a 7-Day Free Trial and so long as it's downgraded (cancelled) during the Trial period, there is no billing whatsoever, but our records indicate that the account wasn't downgraded (cancelled) which is what led to the billing on the account. We also show that your membership has been downgraded (cancelled) and the charge of $39.95 was refunded as of 6/11/2018, please allow 7-10 business days for the refund to process.
If you have further questions or concerns for us at this time, just send an email to customeroutreach@rocketlawyer.com for assistance. We appreciate your feedback and again we apologize for this situation.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Marcia,
We're so delighted to know that you've enjoyed our product, and we hope that you do return in the future if you ever need services like ours again! Feel free to email us at customeroutreach@rocketlawyer.com with questions or concerns. Thanks!