About the Business
At Rocket Lawyer, we believe everyone deserves affordable and simple legal services. Since 2008, we've helped millions of families and small businesses take care of their legal needs so they can focus on what really matters. From free legal documents and business incorporation to discounted rates with outstanding attorneys and corporate benefits, we're there to help every step of the way.
Rocket Lawyer Reviews Summary
Rocket Lawyer enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, kindness, and expertise of its representatives. Customers appreciate the ease of use and reliability of the platform, especially in navigating legal documents. However, some concerns arise regarding billing issues and the need for clearer communication about subscription management. Overall, the sentiment is overwhelmingly positive, with customers feeling valued and supported, particularly when resolving issues. The company’s commitment to customer satisfaction and effective problem-solving stands out as a key strength in its service approach.
This summary is generated by AI, based on text from customer reviews
I requested a cancellation of service last monday via your automated phone service. I never got a e mail comfirmimg it.
It was simple and met my immediate needs. It appeared to fit our laws here in Texas.
Thanks
Hi Lindsey,
Thanks for sharing your experience and we're pleased to know that your experience with our product was a positive one! Please feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again, Lindsey!
This was a very easy application to understand and use. If I was in need to use them on a regular basis, I would use this all the time.
Hey Linda,
Thanks so much for taking the time to leave us a review, we really appreciate it! We're also really glad that you've enjoyed our product. If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again!
I'm not a wiz at computer but following the steps laid out by Rocket Lawyer
Everything went perfect'
Hi Robert,
So glad that you've enjoyed our product, we're happy that you're happy! We try to make legal services easy for everyone, because life and legal matters are already complicated enough! If there's anything else that we can do for you, please let us know by emailing customeroutreach@rocketlawyer.com. Thanks so much.
Good experience for anyone. I will recommend this website to other people in the future. Thank thank thank thank you
Hi Aaronlynn,
We greatly appreciate your review and we're really glad that our product work out for you! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com. Thanks!
Will be using this site often! Thank you for helping me in my confused situation. I need belp with the bank now.
Hi Laura,
Thank you very much for your feedback and we're so glad that our services were able to assist you with your legal needs. Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again!
My needs were relatively simple and Rocket Lawyer provided me with an easy answer to my legal need. The website was easy to understand and navigate and for a small price, I was able to print my document which was ready for signing.
Hi Laura,
We sincerely appreciate your feedback and we're glad that our services were able to satisfy your legal needs! If you have any questions or concerns at this time, please send an email to customeroutreach@rocketlawyer.com. Thanks!
Once I signed up with rocket Lawyer, I was impressed with how quickly, they responded and set uo the templet for the loan I was working on, BUT when I had a problem, they have knoledgable polite, And english speakin people not, someonr from another country who barely speaks english at all
Hey Earl,
Thanks for leaving your feedback and trying out our product! We apologize that there was a miscommunication, but our USA inbound branch is located within the country with all English speaking representatives. If you'd like for us to give you a call back to explain anything that is still unclear at this time, just let us know by sending an email to customeroutreach@rocketlawyer.com. Thanks again, Earl!
Great. Was pleased to be able to create a power of attorney for the home state of the relative couldn't have been made easier. Will refer family and friends
Hi Bev,
We appreciate you taking the time to leave us a review and trying out our product, we're happy that you're happy! Feel free to send an email to customeroutreach@rocketlawyer.com with any questions or concerns. Thanks so much!
Needed a Bill of Sale for a vehicle. Your site worked very well but just needed that one document so canceled the trial period. Will remember your svc in the future and much appreciate the trial offer for this one doc
Hi Martin,
So glad that you've enjoyed our services and we do hope that you'll return in the future if you ever need services like ours again! If you have any questions or concerns at this time, please don't hesitate to email us at customeroutreach@rocketlawyer.com for assistance. Thanks!
Sold a nice luxury car to a foreigner living in Chicago. I felt the need to have an accurate Bill of Sale in those circumstances, normally I would just print my own bill of sale, but something told me to make this one official with no doubt its legality. Searched and found Rocket Lawyer, did the Bill of Sale in about 5 minutes and it was professional, accurate, and legal. The car is gone and I am still with Rocket Lawyer for infrequent future use.
Hi Shirley,
We're pleased to know that you've had a positive experience with us and we do hope that you'll return in the future if you ever need services like ours again! Please don't hesitate to email us at customeroutreach@rocketlawyer.com with any questions or concerns, thanks so much.
I was clueless about where to begins, but through Rocket Lawyer step by step instructions. I was able to get it done and I would recommend Rocket Lawyer to anyone
Hey Hona,
Thanks for sharing your experience and we're so glad that you've enjoyed our product! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks again!
Recommend for All Self Employed Owners/ Specialists.
Works Awesome for Precise Custom Home Builder - State license building classification General contractor recommends lawyer to All.
Hi Precise,
Thanks so much for your review and support, we really appreciate it! If you have any questions or concerns at this time, just send an email to customeroutreach@rocketlawyer.com. Thanks again!
Having engaged in the procurement of a Lease Agreement with Rocket Lawyer, I also had the opportunity to speak directly to speak on the phone directly with a gentleman and two ladies. I was really amazed by the answers to my questions. Even though, I expressed that I was only interested in procuring a copy of the lease agreement, these people still treat me with respect and much kindness. A lady named Crystal, when I asked her to please help me make a copy, and subsequently asked to be disconnected, said that I still have about 5 more days with no charges, and suggested me to wait and review first the document, and call next week.
This is not the norm in America today, but insults and at times bad words.
I was very much delighted with Rocket Lawyer, that I told my daughter and some friends at the gym.
I indeed feel that Rocket Lawyer is on a distinguished class by itself. Bravo Rocket Lawyer!
Hello Gabriel,
We sincerely appreciate your review and so glad that we were able to provide you with the customer service that customers like you deserve! We pride ourselves in our product and customer service to our customers. We hope that you'll come back in the future if you ever need services like ours again! Please feel free to email us at customeroutreach@rocketlawyer.com with questions or concerns at this time, or you can always call our customer service at 877-881-0947 (M-F, 6am-6pm PT). Thanks so much, Gabriel!
Easy program to work with - we have decided not to proceed with the document created... and I have opted to cancel my 7-day trial subscription.
Hi Dot,
We're really glad that you've had a positive experience with our services and sorry to see you go! You're always more than welcome to come back if you ever need services like ours again! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
I was very pleased with your service. It was simple and easy to use, and your customer service was spot on.
Hey Eddie,
Thanks for taking the time to leave us a review, we really appreciate it! Please let us know if you have any questions or concerns by emailing us at customeroutreach@rocketlawyer.com. Thanks again!
The documents look good. They can be edited for customization. They seem to include all the salient points. I may get a lawyer to look them over anyway.
Hey Jeff,
We appreciate your feedback and so glad that you've enjoyed our product! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com. Thanks!
I just needed one form and was looking for a free site and found yours. I did pay and use it for what I was looking for. I don't need this kind of service now, but in the future I will and will come back to use your monthly service. To cancel for now was very easy. So I was able to use Rocket Lawyer for Free in the end. Thank You Soooo Much
Hi George,
We greatly appreciate your review and we hope that you'll come back in the future if you ever need services like ours again! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
With easy to follow questions, the ongoing project could be monitored and the finished product was professional looking.
Hey Heidi,
Thanks for sharing your feedback and we're really glad that you've enjoyed our online document creation! If you have any questions or concerns, just send an email to customeroutreach@rocketlawyer.com for assistance. Thanks again!
Rocket Lawyer is so easy to use. It guides you through legal documents with ease. I highly recommend it!
Hi Brian,
So glad that you've had a great experience with us! Feel free to email us at customeroutreach@rocketlawyer.com with any questions or concerns. Thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Theodore,
We appreciate your star rating, but greatly apologize that you never received your downgrade (cancellation) confirmation! Our records show that the membership was downgraded as of 7/30/2018 and will not be billed for anything since it was done during the Trial period. We've sent you another downgraded confirmation email, but if you still don't receive it please let us know by sending an email to customeroutreach@rocketlawyer.com.