The company has garnered a mixed reputation, with a significant number of customers expressing frustration over shipping delays, poor communication, and inadequate customer service. Many reported receiving incorrect or incomplete orders, while others described dismissive interactions with support staff. Conversely, a smaller segment of customers praised the product quality and reported satisfactory experiences with customer service when issues arose. Overall, the prevailing sentiment leans towards dissatisfaction, highlighting a critical need for the company to improve its service responsiveness and order fulfillment processes to enhance customer trust and loyalty.
This summary is generated by AI, based on text from customer reviews
Item is exactly as pictured online, even more pleased in person. Shippped quickly. I am extremely satisfied and will do business with Rockabilia again!
It takes them five days to move the package from the warehouse to the delivery service (DHL). Package it still in "pre-delivery" status with a shipping label printed. Why would you not make daily dropoffs to the shipping company? Get you sh*t together bruh
Ordered a shirt late on a friday night destined for Australia. Woke up the next morning and order was processed and shipped. 10 bux for post and cost me bout 50 Australian all up which is no doubt a good deal in my eyes.
Will be buying more from these guys for sure!
My pleasure doing business with... everything came in time, and good quality, will definitely shopp again, five stars from me...
Got 2 baseball jerseys, which are basically 3/4 sleeves t-shirts, $25 each + $26 shipping (so much for free shipping). With the exchange rate, in Canadian dollars, the order came up to $92,37! And 3 weeks later, I just got a FedEx custom/shipping bill of $19.57.
That's a total of 110.00 canadian dollars for 2 t-shirts! That's a total rip-off. Canadians, shop somewhere else!
If you want to receive your product as expected, then don't ever order from them. I placed an order to receive via 2 day shipping and paid more than even the cost of the actual item I was buying only to get my item in 5 DAYS. Then, dealing with them to get my shipping money refunded has been just as terrible and ridiculous. Horrible customer service! Save your money and order from a more reputable company.
I ordered a t-shirt as a Christmas gift for a relative. I placed the order early October and the shirt didn't arrive until January 15th! When I sent an email to customer service before my package arrived, just to ask about my package, I received a very rude and unhelpful reply. DO NOT RECOMMEND THIS COMPANY! DO NOT BUY!
I ordered two shirts as Xmas gifts on November 30. They arrived January 15. According to FedEx tracking, they sat in NJ for over 5 weeks, and once they crossed the border to Canada, were less than a two hour drive away for 5 full days.
It's true that Canada Post had a work slowdown (not a strike) over that period, but they had cleared the backlog weeks before I got my merchandise. The company kept making the same sad excuses and refused to issue a partial refund.
If you like long waits and so-so quality, I recommend them. Otherwise, shop elsewhere.
Just recieved a bunch of merch. The quality exceeded my expectations. Everything was exactly as pictured. The only reason I didn't give it a 5 is because I didn't realize it takes them an additional 5-7 days to process the order before it's actually shipped. However, when I emailed them wondering why it was taking so long, they did respond in a swift manner. Also, their sizes are very limited. I can't tell you how many times I'd fall in love with a shirt only to find out that it wasn't in stock. But yeah, over all I had a good experience.
*Update* Their t-shirts shrunk quite a bit after a wash. Luckily, they were a little big on me to begin with so now they fit me perfect. Still happy. Just keep that in mind.
I made an order on Nov. 18 for Dec. 25 aka Christmas for a friend, just 1 shirt. By Dec. 30 I still haven't received it. When I requested a refund they sidestepped my request and refused to refund me until I received the package and sent it back to them at my expense plus a 10% restocking fee. WTH kind of business is that. I didn't want a refund or to rip off the company I just wanted a shirt for Christmas. They failed to deliver it a month later even though it ships from within the States and they are terribly fumbling their return policy and are trying to nickel and dime for an average quality shirt.
You're better off going some place else or buying directly from China.
They have a huge selection of music t-shirts & other related merchandise, but their sizing is way off. Got two shirts that said they were slim fit (Ted Nugent & ZZ Top shirts) & I got the large since I'm a pretty stocky guy & most regular fit mediums are somewhat tight while some regular fit larges fit good just a little longer than what I like. These shirts are definitely not slim fit & they are on the bigger side of large as they are bigger than any large shirts I own. Such a downer because these are nice shirts. Now I'm left trying to decide whether to send them back during the holiday season for mediums or trying to shrink preshrunk t-shirts.
Have read a few reviews and to be honest I was nervous ordering from them but I have to say everything went perfectly.
Most items were shipped right away and I received them within a week. There was one item that was delayed but they told me it would be delayed before I even placed the order. This item was shipped 2 weeks later as they said it would and it is on it's way!
I emailed the company as soon as I ordered to just make sure that everything would be shipped right away and they responded within an hour.
As far as I am concerned, they provide excellent customer service.
Placed an order for my husband and was told after confirming that a tracking number is provided and it's shipped priority fedex. Yeah that's a lie, the tracking number is for the first day it's with fedex and then it goes to another company apparently. My package never arrived. Contacted several times they told me to wait until it arrives and then return it for a refund. That's why I contacted because it didn't arrive and I wanted a refund. Don't order from here. Over $100 gone and I never even got my stuff. Very upset.
I felt good from the beginning with my order. They were very professional outfit, friendly, nice and was quick to get my order out. Received my poster 7 days from ordering. Previous seller it took 35 days of nothing but headaches and a nightmare. Ebay helped me get a refund on first poster from first seller! I recommend Rockabilia, not every is perfect in the world of enternet and shipping handlers but Rockabilia is a fair company, ask questions before buying,
I order two shirts and they came in today exactly what I ordered I will be ordering from them again I did read reviews before ordering and I was a lil scared but I was like let's try it and I was very surprised and excited when I got them today
I ordered from Rockabilla 5 days ago. I read bad reviews after I had ordered. So I was a little worried. But my orders came in today. And were absolutely what I ordered. Fast shipping. And everything was in tip top condition. This was my experience. I will be ordering from Rockabilla again.
I ordered a shirt almost 2 months ago, it was to be a birthday present for my boyfriend. I've contacted this company 3 times, each time I was told to contact Fedex. I've spoken to Fedex twice, International mail services & Canada Post with no luck. Finally hear back from an employee at Rockabilia & I am told that unless the item I purchased gets returned to them, then I will not be issued a refund & basically I'm just out of luck. No customer service, no offers to help. This is a terrible company & I will never order from them again. It is a waste of money.
I bought 2 shirts, paid extra for express shipping, but was rudely told that not only were my shirts not coming express, but that I wasn't getting the money back that I paid for them. Plus the shirts are poor quality screen prints anyways. Skip this site
Order a shirt got messed up in shipping carrier sent it back didn't get all my money back rockabilia said restocking fee got Amazon involved. Amazon refunded me rest of my money. Never again. 0 rating
Ordered an XL tee. Size was more like a smalll.
Not even on the ball park of an XL.
It was obviously mis labeled. They claim they have no control over sizes. Though I did get a refund. I had to eat my shipping charge. Horrible experience.
Answer: Other than calling or emailing, I'm really not sure. I can tell you this though... cancel that order asap, this company is the absolute WORST.
Answer: Dont order anything from them its quicker to just flush money down the toilet if you like wasting money
Answer: Don't order it here... bunch of A-holes
Rockabilia is the premier music & entertainment site. We have shirts, shoes, sweatshirts, bottoms, accessories & more from your favorite movies and bands.