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RockabiliaReviews 129

1.7
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Rockabilia Reviews Summary

The company has garnered a mixed reputation, with a significant number of customers expressing frustration over shipping delays, poor communication, and inadequate customer service. Many reported receiving incorrect or incomplete orders, while others described dismissive interactions with support staff. Conversely, a smaller segment of customers praised the product quality and reported satisfactory experiences with customer service when issues arose. Overall, the prevailing sentiment leans towards dissatisfaction, highlighting a critical need for the company to improve its service responsiveness and order fulfillment processes to enhance customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

service
29
value
28
shipping
26
returns
25
quality
22
Canada
1 review
3 helpful votes
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Avoid this company!
April 28, 2021

First time I ordered from this company they forgot to include one shirt with the order. After I contacted them they sent it. Second time I ordered I received a tee shirt with a defective transfer. When I sent pictures they said there can be "variations" in printing and denied it was a defect. They agreed to a refund, but I'd have to pay shipping. The original shipping cost and the return shipping cost would have been more than the value of the shirt. They advertise "official" merchandise. My purchase was officially defective. Spend your hard earned money elsewhere with a more reputable company.

Date of experience: April 28, 2021
California
1 review
4 helpful votes
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Everyone I've talked to who's bought any clothing from here (including myself) has been more than disappointed. I bought a jacket off the website months ago. Had a product number and everything but it never came. It took weeks to get a refund even after that. I've talked to so many people with a similar or worse experience. I wouldn't be shocked if they don't really have half these items in their stock. I'd give it zero stars if I could.

Date of experience: April 2, 2021
Indiana
1 review
1 helpful vote
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Won't communicate
December 22, 2020

Paid an extra ten bucks to get a shirt before Christmas. I can't even get a tracking number or a confirmation that it's even shipped yet.

Date of experience: December 22, 2020
Florida
1 review
0 helpful votes
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Awesome company
November 30, 2020

Forgot to put my discount code in for a Black Friday deal. Emailed the company and they are going to credit me the difference. Excellent products and great customer service

Date of experience: November 30, 2020
Canada
1 review
1 helpful vote
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Down the rabbit hole
November 17, 2020

From the moment I got confirmation on what I had ordered... it did not state what I had actually ordered. Leading to the next step. I paid for fast delivery, then 2 weeks later. (big mistake)
So I ordered 2 of the shirts I THOUGHT THEY WERE. 1 M and 1 LRG. (Front& back graphic) All in the "convenient" little size menu.
Well, the menu is fuuuhked! How did I figure this out?
The large was on back order, because apparently through selecting sizes it changes the actual shirt?!
So I had a medium with the back graphic and a large on backorder without the backgraphic. I want the back graphic!

So they seemingly help me... however want 7.00 more... ok FINE!
A week later I get the shirts, but now FedEx wants more money! Wholly balls! Ok.
So all said and done I paid 100.00 for two T shirts. They had no recourse for my inconvenience, and their clear f up... had no warnings present. (I have screen shots).
It was a rabbit hole, forcing me further into my wallet. Was not a pleasant experience, they didn't even use lube.

They are fishers. Once they get you, they don't care. They have many companies running, not just rockabilia...
If you are getting from them, make sure it's through a 3rd party, like Amazon... they have to follow rules than.

So at first I feel as though,

Date of experience: November 17, 2020
California
1 review
4 helpful votes
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They sent me a white shirt with a red marking on it. I contacted them, they told me to sent it back and they said it had been washed and began refusing a refund, exchange or even a return of the product. SO they basically just blatantly stole my money. I would like to note that I had not washed the shirt. They sent it to me, I took pictures as it had a red pen marking, nail polish or blood on it. Then they refused a return/exchange/refund. Thieves. I see I am not the only one, do not buy anything from this company they will rob.

Date of experience: November 6, 2020
Australia
1 review
3 helpful votes
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Buyer beware
July 30, 2020

These guys are the worst. Super unprofessional, terrible customer service and can't admit fault when clearly they are at fault. Don't shop with them!

Date of experience: July 30, 2020
Canada
1 review
5 helpful votes
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Purchase a t-shirt from them May 14th 2020.
Contacted them by email a few weeks later asking them what was going on with my order. Received an message from them telling me they (finally/supposedly?) shipped my order JUNE 19,2020...
It's july 28th and I still didn't receive anything yet.
I won't make business with them ever again and I'm gonna make sure my friends do the same as well.

Date of experience: July 27, 2020
New Jersey
1 review
5 helpful votes
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I have submitted to support tickets, neither of which provoked a response. I ordered a shirt for my dad for Father's Day that never arrived. Was hoping to just get an update from the website but it turns out that's too much for them to handle. Will be contacting my bank for a refund.

Date of experience: June 27, 2020
Alabama
1 review
3 helpful votes
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I had recently ordered a large The Band' T-shirt on May 27th, 2020. It is now June 18th, 2020 and I have still not received my t shirt. Shipping is 5-10 days long. I have tried to contact customer service through them three times now and have heard nothing from them. They basically stole from me.

Date of experience: June 18, 2020
New York
1 review
1 helpful vote
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They misrepresented their shipping window and do not respond to customer service emails. They claim to need up to a month to ship out 1 tshirt. I can get gooda from China faster than that.

Date of experience: June 15, 2020
Canada
1 review
4 helpful votes
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They're in New Jersey - not Sweden. I've waited more than 3 months for this order.

I spent $40 and all I got was a bogus tracking number.

Date of experience: June 14, 2020
Canada
1 review
6 helpful votes
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Misleading
May 6, 2020

Very unsatisfied! I purchased some items off their website only to find out that half of the items on my order that quote unquote available at the time were not! Can you just put out of stock instead of misleading? I more then likely wouldn't have ordered it. Now they hold the whole order until they have the missing items. Ha every other site states so not in stock. Very unprofessional,! Very inconvenient!

Date of experience: May 6, 2020
Illinois
2 reviews
4 helpful votes
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Terrible store
February 27, 2020

I ordered a couple of overpriced shirts from these guys and one was 2 sizes short of what I ordered and they tell me I have to pay for shipping to send it back, even though it was their mistake. Bank charge back is a beautiful thing when dealing with scammers like Rockabillia.

Date of experience: February 27, 2020
Texas
1 review
5 helpful votes
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I ordered from Rockabilia via Amazon, and purchased a vintage black light beatles poster. The product was titled "Beatles-Blacklight Poster" and the poster was an image of a dog carrying luggage with the words "I won't stay in a world without love."
What I received instead was a poster *NOT vintage* with the word "Imagine" and flowers surrounding it. I contacted Rockabilia today through Amazon and will be waiting for a response.
In the item description it says "Purchase from a trusted seller for guaranteed product quality and authenticity. You get what you pay for."
Obviously not. I did not pay almost $40 for a reprint basic poster. I will be expecting my money back, but I was really looking forward to getting the poster.
As a business owner, it is sad to see other businesses doing poorly and not being trustworthy. Will NEVER shop here again.

Date of experience: February 24, 2020
Virginia
1 review
7 helpful votes
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The Worst On-line
January 12, 2020

I've order several shirts in November of 2019 and it's January and haven't gotten them yet. This the worst on-line shopping store ever. They need to stop using the pony express and use FEDEX. If the units are not in stock, then why post it on-line to be sold. RIDICULOUS!

Date of experience: January 12, 2020
Canada
1 review
4 helpful votes
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Ordered a zip hoodie, received a pull over. Company response was, "oh yeah- we have the wrong photo posted". Requested full refund. Company has not sent return shipping packaging or refund. This company is a scam

Date of experience: December 20, 2019
Washington
3 reviews
7 helpful votes
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I ordered a sweatshirt as a birthday gift. They had 2 versions, I ordered the $20 more version for better graphics and higher quality material. I had to contact them to get any shipping info. Received the wrong (cheaper) version. Their only option was for me to pay to return it, and get a refund at their subjective discretion. They made no effort to own up to their mistake and kept the $20 difference. NEVER PURCHASE ANYTHING FROM THIS COMPANY. You will be doing yourself a favor and your wallet. Shame on you and your lack of customer service.

Date of experience: November 27, 2019
Canada
1 review
5 helpful votes
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The company sent me the wrong shirt! It was THEIR Mistake! And now I have to pay to have it replaced! Something is wrong here with their customer service.
I paid to have the item shipped to me and now I have to pay to ship the wrong item back and I have to pay to have a new one shipped to me. As well I paid duty on this item as I live in Canada. Cannot believe the complete lack of customer service.

Date of experience: October 8, 2019
Maryland
1 review
2 helpful votes
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I ordered shirts from this company for years and they were great but for the past year the quality and sizing has changed. I ordered a shirt I have ordered in the past and when I got it this time the printing was cheap and the shirt did not fit at all. I tried a different size but that didn't fit either. Very frustrating especially when you have to pay for return shipping and a restocking fee.

Date of experience: June 17, 2019

About the business

Rockabilia is the premier music & entertainment site. We have shirts, shoes, sweatshirts, bottoms, accessories & more from your favorite movies and bands.


rockabilia.com
CHANHASSEN, MN, United States