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Connecticut
1 review
0 helpful votes
Follow L T.
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I've had an account for many years now. As im in college, I decided to take a break for about 2 years. When I came back the account was hacked (stolen) and placed on another email address. Emailed roblox, they gave it back. Sweet right? Nope. The person who stole it emailed roblox and stole it right back. Why would roblox allow this? Idk... so I emailed again. This time it's "oh... we can't verify ownership sorry. Just reset the password or give us another email address ending *******@yahoo.com". That was the hackers email address ending... I always used outlook.
So today I finally had to say goodbye to all my childhood memories because of roblox. If they can't figure out how to help people get their account back, they shouldn't even have support. Very upsetting.

Date of experience: April 13, 2022
Florida
16 reviews
6 helpful votes
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There are many different games to chose from. You can also, make great friends on Roblox. A lot of players are becoming addicted a lot of them are already addicted just join Roblox to see what the fun is about!

Date of experience: May 3, 2020
Indonesia
1 review
1 helpful vote
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Parents know nothing about roblox when parents see someone curse they think roblox allows it and thinks its a bad game that their kids shouldnt be playing, roblox has decent free hats that you can get they also have pretty good games you can make your own game you also can learn about scripting and grammar in roblox, reporting usually works with a valid and a good reason. Yes there is volence but its not like you ram into people then there are blood everywhere, i have been playing for 2 years and i have seen useless updates, sometime they listen and make really good updates, i recommend roblox for 7+ y/o

Date of experience: October 22, 2019
Texas
2 reviews
2 helpful votes
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Banned problem
July 29, 2022

Roblox is the trashest game, I got banned for 1 day because someone reported me for saying "$#*!" but the thing is he called me a girl when I had a avatar like a boy. And also the chat filter is like 100 life guards watching you in a baby pool to make sure you don't drown even though its only 2 feet deep. Whenever I try to paste a link like this https://youtu.be/Obsx4kseBW8 it censors it.

Date of experience: July 29, 2022
Texas
1 review
4 helpful votes
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Not good outcome.
April 18, 2020

I tried reporting a hacker in my game, and Roblox deleted my game over about a month and would not give it back. Also it is hard to communicate with them in human. Not very good. Oh, just to make it worse they would not ban the hacker in my game I reported him like 12 times, and still would not ban him.

Date of experience: April 18, 2020
Netherlands
1 review
2 helpful votes
Follow Sytse K.
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There have been plenty of bans on players who abused the system. But the ones abusing, provoking and harrassing those banned people seem to often get a free card. It is rediculous and discriminating that this can happen. In the past i made alot of video's of people who came away with hacking, bullying and provoking other players. Sadly, thanks to Samsung, those video's are gone from a crashed SSD. I will try and get more proof again of the injustice of Roblox.

Date of experience: July 8, 2023
North Carolina
1 review
1 helpful vote
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Absolute Garbage
June 23, 2019

Parents need to know that if your child enjoys games with high ping and incredibly low frame rates, they will love roblox. For the majority of us, who prefer low ping and high frame rates, roblox is absolutely garbage. Recently, they have forced roblox game developers to add a new graphics system called "Shadow Map" into their game. Shadow map is an amazing feature to have in your game if you like everything to look incredibly ugly, and you like having incredibly low frame rates and very high ping. This has essentially ruined roblox for me, and I have no interest in playing it anymore. If you have an i9, 20, 000 dollar gaming computer, however, I'm sure it will run fine. Overall, I think it is ridiculous for a computer which is of decent quality to be lagging on a platform which has games that are made out of legos.

Date of experience: June 23, 2019
GB
1 review
3 helpful votes
Follow GERALDINE H.
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My daughter lost a very valuable item through the Roblox Official Trading System. When we contacted Roblox they refused to investigate the problem. It took my daughter 2 years to save the items she lost. My children have had multiple problem playing Roblox over the past few years including spammers and pornographic games on the Roblox site. It is a very unsafe platform for children and Roblox offer extremely poor moderation and customers services.

Date of experience: March 25, 2018
Idaho
1 review
9 helpful votes
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Just to let you all know... I'm 15 now. I have been playing on Roblox for about 3 years now... and its "ok". In my first year and a half of playing this, it was like nothing else even existed. It was so fun to play that I was on it whenever I could. But after that, roblox became, well, trash. There was a lot more hacking going on, cyber-bullying, just crap that I couldn't stand. I had VERY FEW great friend on Roblox. Some I actually decided to meet in person and became best friends with in real life. Yes I know stupid idea but I had an adult with me so I was fine. But some of those friends I only got to see like once to three times a year irl. Ever since a lot more hacking and bullying came into the picture... Roblox just isn't as fun anymore. I have had my best friends quit and so I can rarely talk to them anymore. I just really hope someone can change this problem so my friends will gladly join roblox again.

Date of experience: April 6, 2015
Viet Nam
1 review
0 helpful votes
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Okay.
January 21, 2019

Me myself is a f2p (free to play player), and yes, roblox is full of "robux needed" items that you guys will like, "powering your mom's credit card" to get some of those, but come on, its fine when we dont have any robux you losers, you can still enjoy your fun even when you dont have BC or so, you can just make a game and get robux from those for free!
Talking about games, its not just a single game in a website or something, but you get to choose from a huge variety of games that you want to play, from FPS, to Obstacle Courses, Puzzles and more! Sure i mean you will be like "but i dont have anything left to play!", then why dont you just create one in roblox studio?
So yea you losers who think roblox sucks, please take a closer look at it before making a review.

Date of experience: January 19, 2019
Georgia
2 reviews
71 helpful votes
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Roblox is pretty good.
September 10, 2020

So, Roblox is an amazing app. I give it 5! Why? Because it's my childhood game. I started at 2016. I was a guest. Learning controls, it was cool. Around 2018 or 2019, I started on PC. I think PC is better than mobile cause, my mobile is old, so it crashes.

Date of experience: September 10, 2020
Australia
4 reviews
1 helpful vote
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Roblox is the best game for kids! But it might get boring for adults but creators can change settings for their games. You can also make your own game without coding. Also, there are millions of games so there is everything for anyone. But Roblox should filter out bad games.

Date of experience: March 8, 2023
Michigan
1 review
2 helpful votes
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THIS IS BULL$#*!
July 9, 2020

I literally can't get into the game because of the stupid "Verify you're not a bot" $#*!. I cannot get past it and it's soooo annoying. I tried to do it for like 20 minutes and gave up out of anger. 0/5 stars. This game can't even be played. It sucks.

Date of experience: July 9, 2020
Texas
1 review
0 helpful votes
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Greedy selfish developers
February 24, 2024

The worst game ever. Customer service is pretty much non existent.
If you have more than 1 account good luck putting bucks on different accounts. This game should be banned
And destroyed. You are ruining. Relationships with families. All my child does is bet for roblox 24/7. We argue about the game all the time. You are tearing families apart. Shame on you greedy people. Creating a game that causes families a lot of problems.i will do everything i can to boycott this game. I am getting the same feedback from lots of parents. We hate your greedy game. My child gets teased constantly because we are to poor to buy roblox. I uninstall game and my child puts it back on i hope this happent to one of you founders of the game so you could really see what the game does to families

Date of experience: February 24, 2024
Canada
1 review
0 helpful votes
Follow Kittisak T.
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I made a purchase of 2x 20 CAD on a Digital Roblox gift card (https://www.roblox.com/giftcards) but DID not receive a refund after getting an email Stating: "We were unable to process your digital gift card order from Roblox"

Date of experience: January 26, 2024
West Virginia
1 review
11 helpful votes
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Amazing
May 4, 2020

I think that the game is amazing but there are a few problems. The first problem is blocking out numbers and certain words, I think that the people who play should be able to say anything they want as long as it is not bad. The second problem is that some of the people that play date online and offer things. The last problem is that people bully a lot. The last time I played I got bullied i hope you fix these.

Date of experience: May 4, 2020
GB
1 review
4 helpful votes
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Roblox is a good thing.
January 17, 2019

So a lot of parents think roblox is bad but a lot of people are so nice they even gave my son a free hat that was a limited. The community could change a tiny bit to block adult content but roblox is love any other online game and I think parents shouldn't hate on it if they haven't even played it and enjoyed the games.

Date of experience: January 17, 2019
Georgia
1 review
0 helpful votes
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The game is interesting in and of itself, but the verification is a catastrophe. I get why you don't want robots in the game, but this is ridiculous. I've been trying for an hour to figure this out, but it says I'm "too slow." At the very least, give me more time to finish the captcha, or use a different one. My favorite captchas were the last ones.

Date of experience: July 23, 2021
Australia
1 review
1 helpful vote
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I was playing this game called death note, this girl named moon something i cant remember her user but it started with moon and she is probably the one that reported me for this bc i said it was her when it fr was her, she was kira but yeah, getting banned for this is stupid and annoying, roblox stop banning ppl for complete nothing, if anything the only thing there would be 'btc' but i should be getting a warning for that, like bro pls stop banning ppl for nothing roblox and kids barely use the game like i've meet 10+ ppl only and them 10+ ppl already know swear words

Date of experience: October 6, 2023
Maryland
1 review
0 helpful votes
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A Great Game
May 3, 2022

I would say, in my opinion, that Roblox is a very excellent game. Besides the arguments that happen in games in Roblox, (which can be enabled by going to settings) it's overall a good game. I really enjoy all the games and the stuff you can do without robux. And there are many games you can play that don't need money, which is really helpful to people who still want to have fun, while not spending any money. You can play on any device which is also helpful to people who aren't always on a computer. I really enjoy all the different genres of games, and all the new updates and features roblox provides as it moves along the "journey". Even though Roblox sometimes has some ups and downs, it is overall a really good game.

Date of experience: May 3, 2022

Overview

Roblox has a rating of 1.9 stars from 1,093 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roblox most frequently mention customer service, online daters and credit card. Roblox ranks 55th among Role Playing Games sites.

service
304
value
271
shipping
172
returns
202
quality
274
+265