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RobloxReviews 1,088

2.1

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Roblox Reviews Summary

The overall reputation of the company is mixed, with some users appreciating the variety and enjoyment offered by the platform, highlighting its engaging games. However, significant concerns have emerged regarding customer service, particularly in handling unauthorized charges, account recovery, and banning practices, which many find unjust and poorly managed. Complaints about inappropriate content and inadequate moderation further contribute to dissatisfaction. Overall, while the platform has a loyal user base, its customer support and content moderation practices require substantial improvement to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
308
value
276
shipping
176
returns
207
quality
280

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Georgia
1 review
0 helpful votes
Follow Angel M.
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Like my account won't open and this happens a lot and it won't work this time so idk if I got band but people always say there going to report me just bc I won't accept the trade that they want in royal high because that's mostly what I play on that app I just want my account to work again so if the company sees this I hope u can fix this bc I tried everything

Date of experience: October 18, 2022
Florida
1 review
0 helpful votes
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Somehow my son's account made purchases for two similar items - all while asleep next to me. He came to me crying. I even added two-factor authentication and changed the password after this. Then I get an automated email a day or two later asking to confirm a password change - again, sounding like getting hacked. Roblox comes back saying they see no indicator of hacking and will not refund the ~17USD. Sad isn't it? I have told them that I will not allow my kids to buy more Robux (and they hold more than 17USD left in the account). So they can't even make a good business decision though there is no way my son make these purchases and no way he tried getting access to his account afterwards - both times computer off. Yes, that's not enough for Roblox to provide even a semblance of support? Trying to make a 9 year old happy? Shame!

Date of experience: October 18, 2022
Australia
2 reviews
9 helpful votes
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My sister's been hacked twice. She spends real money in the game. The hacker will change the password so she can't log back in, and there is NO way to contact support. You get looped with the same support form that gives you the same ticket number that never reaches a human agent. Disgrace of a site. Don't ever give them your details - not safe for banking info and a certain waste of money anyway.

Date of experience: October 15, 2022
Arizona
1 review
0 helpful votes
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Gift cards
October 6, 2022

I bought two gift cards and both weren't able to redeem in the game you reach customer service giving a dumb response telling it already redeem and they aren't able to help me out. That you're better just bot reaching customer service. They can't help you out. One was 25.00 and the other one was 10.00.

Date of experience: October 6, 2022
Michigan
2 reviews
0 helpful votes
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First after you sign in your character be a bacon hair at first and the chats system sucks you get hashtags and the characters jumps are terrible the jumps are not far too short everything and robux is not free do not download

Date of experience: October 4, 2022
GB
1 review
0 helpful votes
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Stupid crashes
October 4, 2022

I was playing doors right now solo speedrun and it crashed and the crash said ''Roblox is experiencing dificulties, please try again later'' or something like that

Date of experience: October 4, 2022
Pennsylvania
1 review
0 helpful votes
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Why
October 3, 2022

It is a great game but I was playing normal elevator and got kicked from saying bork and used to say it all the time on that game

Date of experience: October 2, 2022
New York
1 review
0 helpful votes
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Give me infinte robux
October 2, 2022

Plssssssss i want korblox and headless my user is 265henry plss give me robux i really want robux pls

Date of experience: September 30, 2022
Australia
1 review
17 helpful votes
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My son was casually playing Roblox with his friend whiles watching the hit pop platform 'tok tik' and then he wanted to dress up like a so called 'slendar'. I was appalled by how it looked, and i told him i was going to talk to David baszucki about this, then i took his laptop, and he ate it, he didn't= even ask for permission and he didn't care when he ratiod me, my son has never been the same, he has developed HIV, Cancer, and radiation poison after the incident, here is a picture of him:

Date of experience: September 29, 2022
Ohio
1 review
1 helpful vote
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It changed-
September 25, 2022

I missed when Roblox was a game for many people to enjoy, just playing survive the disasters and zombies. But that is all gone. Now there are bots everywhere. This place has lost its charm, and it has problems with caring for the people in the community, online daters are just horrible. Online dating has caused danger for many children on the site. Due to it looking blocky and colorful, children think it's a game for them. But it's bait.
Just. Please. Return to your old ways Roblox. Please...

Date of experience: September 25, 2022
Florida
12 reviews
14 helpful votes
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Roblox's Moderation is awful. I got a warning because they thought I uploaded a inappropriate model when I didn't. They ban people just for saying gay, furry, ect. You could get banned for literally no reason. A lot of people have got hacked and have lost thousands of Robux. You can also get banned for calling someone a exploiter when that person is a exploiter. Sometimes the chat filter is broken and you could swear when this game is "for kids". Sometimes people can upload inappropriate models such as R63 avatars. Like why? Is the moderation team just a bunch of $#*!ed robots that don't know the difference between appropriate stuff and inappropriate stuff? Roblox, Please stop caring more about money than the amount of problems on your website.

Date of experience: September 22, 2022
Australia
1 review
2 helpful votes
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Account hacked
September 12, 2022

I have been hacked numous times and lost around 200k robux. I have every secruity measure possible to combat it and still, I get hacked. I have been on the platform since 2012 and have spent thousands of dollars on this game yet Roblox Support is unable to recover it as they only allow for 1 account recovery. This is horrible service as being a long time user and have never been suspended. It saddens me to say that I will probably never play this game again as all motivation to develop on this platform is gone.

Date of experience: September 12, 2022
Texas
1 review
6 helpful votes
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I recently disputed some charges on my bank card from my son's Roblox account. Roblox reacted but terminating the account with no warning, no notice. They could have just suspended the account but oh no! Since the account is now deleted, I have lost literally thousands in purchases over a couple of years. It's just gone and Roblox refuses to reinstate the account nor provide a refund for my purchases. Apparently, just because you purchase stuff on Roblox doesn't mean you own it. BUYER BEWARE!

Date of experience: September 11, 2022
Illinois
1 review
0 helpful votes
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Soooo i was just going to look through the reviews for roblox for fun since i personally like roblox, buttttt i saw that through this website it has 2.5 stars. WOAH. Ya'll need to calm down, just cause your son got his account deleted for cussing doesnt mean its roblox's fault, Janice. But, I'm probably the only one leaving a reasonable review currently. Roblox has many fun games, but there are some bugs in games. But these are made by PEOPLE and people make MISTAKES. There are millions of games and if you think its "boring" maybe you just haven't found the right game.

Game suggestions:
KAT
Evade
Flee The Facility
Da Hood
Combat Warriors

Theres so many fun things to play just keep searching and you'll find what makes you happy!

Date of experience: September 9, 2022
New York
1 review
0 helpful votes
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This game sucks
September 9, 2022

Played it since 2018 and for some reason it wont load the catalog when i search for something. This is what it says: Catalog temporarily unavailable. Please try again later. And i never had this happen before. And it wont load my avatar editor properly.

Date of experience: September 9, 2022
Georgia
1 review
0 helpful votes
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Give me Robux
September 9, 2022

Give me a whole Lotta millions of roebucks I need some all I need a whole Lotta roebucks and so I could Bob whatever Elmore could've bought something already if with my money of my Robux

Date of experience: September 8, 2022
Texas
1 review
0 helpful votes
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Hello I am Chris I just bought a Roblox Gift card and i did everything right bla bla bla but then when i go to check how much I got I got nothing I refreshed more than five times and nothing 25$ spent for nothing Roblox sucks.

Date of experience: August 27, 2022
Malta
1 review
1 helpful vote
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The game is amazing but there is a bug with the grids which appears almost in every game. The glitch is in the grids, it shows the places where the creator of a game copies and pastes resulting in squares to appear on textures. Would you mind fixing this please? Its really ugly and looks bad. Ik its not your fault, its probably an accident while making new updates. Thank you for understanding

+2
Date of experience: August 26, 2022
Pennsylvania
1 review
0 helpful votes
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This game is awsome!
August 24, 2022

I got banned somehow for scamming, but I wasn't but it's okay I still play on my alt! This game is so amazing that I play this all day! And it's fun to play! And this game is so nice to play!

Date of experience: August 23, 2022
Illinois
1 review
1 helpful vote
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No empathy or understand of your situation. Just cold heartless paragraphs written by a robot with a fake name signing the message to make you believe it's a person.

Date of experience: August 23, 2022