Road Runner Auto TransportReviews 1,853

Dispute between seller and buyer resulted in seller contacting transport truck driver and convincing him to not deliver the vehicle unless random demands were paid to the truck driver directly. Road Runner Auto transport brokerage said this wasnt their policy, however that is exactly what happened. The seller of the truck was a scumbag, who is manipulative, and convinced the truck driver to disreguard company policy. That "may" not be road runner auto transports fault, but, it still happened, and they're the ones who brokered the deal. They also demanded $150 more than their online quote unless it was delivered to Minneapolis MN, and I'm in Eau Claire WI. I put my home address in for the "quote" but they did a "bait and switch". The vehicle got where we agreed, wasnt damaged, but I would have gone with someone else had I known what was really going to happen. Buyer beware.

The car made it within an acceptable timeline to the desired location with no issues with pickup, transport or drop off.

It was however irritating that after booking an expensive shipping, I received absolutely no contact from Road runner. No confirmation, no booking number, and I had to call multiple times to make sure they got my order and it was being processed.

Shipping service was satisfactory but the customer service and communication was disappointing and sub-par.

First, they quoted me one price for a delivery from Idaho to Florida and after confirming the price through emails and phone calls, they raised the price an additional $150. Secondly, I was told that my car would be picked up on March 17 or 18 and was told it was in fact picked up. Thirdly I found out a week later they did not pick up the car from the person who had the car, not even from roadrunner. They had 2 trucks go out to pick up the car and both drivers could not get the car on the truck after the truck drivers flooded the car. The third driver showed up in the middle of the night wearing a flashlight on his head and was trying to take the car. The neighbors thought it was being robbed. After a week of no confirmation of the status of my delivery, I finally got hold of them and was told my car (a 1966 mustang - a real classic) was definitely picked up and would take 7 - 10 days to delivery, again another week longer than the original time frame of 3 - 5 days. When my car arrived, they had trouble getting it off the transporter and the two men were arguing on how to operate their truck. I was then told that I had to pay $50 more than I was told my balance was. This whole ordeal was not very professional and I would not recommend them.