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Road Runner Auto Transport Reviews Summary
Road Runner Auto Transport has a rating of 4.2 stars from 1,853 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Road Runner Auto Transport most frequently mention and timely manner. Road Runner Auto Transport ranks 3rd among Shipping sites.
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I really like the online quote and the ability to set up the whole process online.
Customer service was excellent. On top of everything and kept in touch. They were a total pleasure.
Price verbally quoted was different than quoted on website.
Price is good and it was fast to book. Vehicle was picked up the day after the requested pickup day, but it was delivered one day early. Overall, I was satisfied with the service and I would use it again!
We were pleased with service. The driver who picked up the vehicle was professional and courteous. My son received car quickly and as promised. We would recommend this service to others.
My second experience with Roadrunner. Reliable transporters each time.
The driver was most courteous. I did, however, have to Contact customer service because my car didn't arrive on the date it was promised. Customer service was very slow in contacting me. Finally, I contacted the driver directly and he explained how the truck had broken down in Georgia hence the reason for the delay. Overall, I was satisfied with the actual transportation of my car but not of the customer service response.
I have used you in the past going back and forth between the coasts, I have always had good people driving for me.
I will never use you again!
Great experience! Very easy and user friendly
Your customer service is openly clueless and poor liars. I never got updates, and even when there was solid progress your website was never updated. How bad was my experience? I called to cancel my order after a week of incompetence only to find, a day later, that the car was picked up. When the car did arrive, the windows were left open and the bass speaker system and amplifier was missing. $500 gone. Zero stars is truly what you deserve, plus I paid an extra $125 because the car didnt start but the trucker used a jumper and it started right up. That's not what that 125 was for. Never again.
Awesome! Very responsive!
It was pretty bad. The delivery people did a good job, but the support for our order was terrible. The price was increased by $200 from the quoted price, we were never contacted to confirm scheduling for our order. They dropped the car almost a mile from where it was supposed to be delivered to, which was at a commercial business with a two acre parking lot, that was clear and open.
When we called to confirm our order, the company had no idea what we were talking about. While the picked up and delivered the car in good shape and on the correct dates, that was really the only thing they did right. Every other part of the process was confusing, dishonest, and terrible. I will never use the service again.
This is the 3rd car very happy.
Was happy to get an in person phone call follow up
Booking was very straight forward painless.
The driver was great!
It was awesome
I arrived on time
Pretty easy had difficulty getting in touch with driver 4 days late picking up the car had to leave the keys but overall I was pleased when all was said and done
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members