Road Runner Auto Transport

I wish there was an option for -100 stars. This is by far the worse company to exist in the USA.

I cannot emphasize enough how utterly horrendous my experience with RoadRunner Auto Transport has been. This company's incompetence and complete lack of professionalism have left me flabbergasted and infuriated.

I initially hired them to transport my car from New York to Florida, and that's when my ordeal began. They failed to pick up my car on the agreed-upon date, leaving me stranded and anxious. What's worse is that they still haven't managed to pick up my car or deliver it to its destination, despite their promises.

Attempting to contact this company is an exercise in futility. Phone calls go unanswered, and if by some miracle you get through, you're subjected to an eternity on hold before eventually having to hang up on yourself due to frustration and lack of patience. Emails are equally ignored, as if my concerns and inquiries don't even matter to them.

When I finally managed to get someone from the company on the phone, they had the audacity to inform me that my car was ready for pickup but required an additional payment of $300 to $400 beyond the original quote. This blatant attempt at price gouging left me dumbfounded. When I expressed my dissatisfaction, the person on the other end of the line, presumably the owner, responded with an astounding level of rudeness. He callously stated, "Too bad for you, I'll cancel your order," before hanging up on me.

I implore anyone reading this review to steer clear of RoadRunner Auto Transportat all costs. This company is not only a broker of incompetence, but a prime example of how not to conduct business. Their false promises, lack of communication, and outright hostility toward customers make them a blight on the industry.

Even their hollow assurances of using reviews to improve ring hollow, as my experience only worsened after encountering them. Do not give RoadRunner Auto Transport the chance to deceive you into thinking they'll improve. They are a disgraceful excuse for a business, and it would be a grave mistake to consider entrusting them with your transportation needs.

Save yourself the headache, stress, and undoubtedly wasted money by avoiding RoadRunner Auto Transport. Their actions are not only unacceptable but border on deceitful and dishonest. In my opinion, engaging with them would be nothing short of a regrettable and costly mistake. YOU'VE BEEN WARNED.

This situation just happened and unfortunately nothing is embellished. While earlier experiences with Road Runner Auto Transport had been positive this latest interaction was a disaster. They originally scheduled pick up Friday - the carrier was a non show, And no communication from RR. Saturday same deal - and when I called it took, 25 min, then 45 min, then over an hour to reach anyone to clarify - and still got a load of bullsh** that the carrier couldn't be reach or that they didn't know where the driver was etc - went on until Monday midday when they notified me that the carrier had cancelled. Very helpful given my son was headed to the airport and the car 1,500 miles away - Roadrunner totally screwed me with their ineptness and lack of communication. Then when I suggested it was their responsibility to find a replacement and fast, they said that wasn't their responsibility - even after I reminded them that they were in the business of cusotmer service. I scrambled but within 2 hours found someone else to transport the car - TWO HOURS WHEN IT TOOK ROADRUNNER FOUR DAYS ONLY TO SAY NO CAN DO.

DON'T USE THEM. This company is a joke and management worthless. I would have ranked lower if I could. Is this review credible? The booking order was #R******* - as proof.

Very straight forward booking. Simple. Multiple transport and insurance options.

Roadrunner experienced a 2+ week delay in pickup time. After several online contacts, a service person explained that this was due to shutdowns related to the Covid pandemic and the lack of available drivers. This information should have been made available initially.

Once a driver was assigned, however, things went smoothly and my vehicle arrived in good shape. Fortunately, my delivery was not time-critical.

The last time I worked with road runner was better than this time. The driver would frequently say one thing and then change it, which isnt terrible, but when the service last time was so spectacular it really stands out. It also probably has to do with the current state of things and how stressed people are. That being said, this was good with no damage on my car and a quick transport. If the service is needed again I will contact roadrunner in the future. Thank you and enjoy your day :)

The car made it within an acceptable timeline to the desired location with no issues with pickup, transport or drop off.

It was however irritating that after booking an expensive shipping, I received absolutely no contact from Road runner. No confirmation, no booking number, and I had to call multiple times to make sure they got my order and it was being processed.

Shipping service was satisfactory but the customer service and communication was disappointing and sub-par.

Terrible service, paid in full up front and they still charged me an extra $100...The car was inopporable (which I paid more for) but the driver that delivered was by himself and could push the car by himself, my pregnant wife had to come out and help. After that they charged me an extra $50 for a gate fee because they decided to pick the car up after the business closed; even after I told them about it and they assured me otherwise. They missed their drop off window by over an hour and did not communicate this to me, I had to investigate where the car was by calling both road runner and thier driver. All in all terrible service, terrible customer service, and overall a terrible experience. I will never use them again!

Easy to understand all questions has been answered. I'm very happy and very satisfied on their service they pick up my car on the day I wanted and they give me accurate estimate of delivery actually 1 day early of delivery and they will contact you for any changes in schedule ahead. I rate them A+ they pick up and drop off on base door to door that's amazing. Thumbs up actually I'll already recommended to all my friends specially military friends cause it's very convenient for us in picking and drop off door to door. This is the only car transport that I've been very happy. Keep up the good work. This is the only car transport that I can trust, reliable and honest.

Full pay option 3% fee does not mention that it is for CC use ( that is fine), they need to be clearer about the fee...

The 2 guys that picked up the car kept us informed about their arrival, arrived at the beginning of the window, loaded the car and were very courteous. The informed my daughter that they were running late and when she told them she would not be home on Jan 2, they delivered the car early on New Year's Day. Again, very courteous. I would definitely use them again and recommend them...

I have to give you less than perfect score on this because your rep Zack didn't return my calls. You website is easy to use. I called with a question as I was booking and got knowledgeable answers.

Overall I'd give a 4.9 because ohe call back, but otherwise I was well satisfied with Rr Auto Transport.

Special thanks too go to your carrier. The driver, Hanoy, was pleasant, conscientious and accommodating and the woman in the office, Sadie went above and beyond to help with a wrinkle that came up.