RitzCamera

I bought a gallon of their Wave hand sanitizer from amazon. As the product was being delivered, I received an email from amazon that said the government was recalling the product as it had methyl alcohol in it which is not on the label! Methyl alcohol can be absorbed thru the skin and cause blindness, death and numerous other health problems. Although Amazon took it off their site, after I contacted the company they sent me a worthless link and insisted it was safe. Wold you believe them or trust the recall? I'm certainly not going to put my health/life at risk trusting some people I don't know. To make it even worse, they sold it to me even after the recall was already in effect. They're sending toxic products to customers and insisting it's safe to use. They should be sent to prison.

"I'm so disappointed in the customer service of Ritz Camera. I paid for a camera for my girlfriend as a surprise Christmas. UPS delivers the package to the wrong place and I paid for 2 day shipping. After an endless runaround with UPS, I'm now on an 8 day wait to see what happen to the package. Next business day I call Call Ritz to see if they can fix it. The simple solution was for them to send me a new camera next day so that I can get it for Christmas or just give me a refund and they work it out with UPS. I'm being put on the back burner as if this isn't a priority when it comes to a solution for me. Now I have to file a claim with my bank to get my refund back. This is how you are treated when you try to support companies and not buy from Amazon. Will never purchase from here again. No Camarea No refund. Buyer Beware "

I ordered a lens for my Canon EOS Rebel on 12/28, it still has not shipped. I called customer support today to find out what has happened and was told that it is due to ship on 1/24. I don't recall ever seeing a notice of this when placing my order and certainly wouldn't have ordered if I had known about this delay. I tried to get the customer service rep to cancel my order and was told that they could not cancel it because the order has already been submitted. I asked to speak with a manager and after waiting a long time on hold i was told that the supervisor would check with the warehouse to see if it could be shipped sooner and that I would receive a call back. The callback never happened.

I had a positive experience with ritzcamera.com and I will definitely buy from them again.

Firstly, I contacted ritzcamera.com via chat to inquire about Nikkor 55-300mm lens for my Nikon D5100. I wanted to get their confirmation about compatibility and product availability. The person I dealt with answered my inquiries politely and straight to the point.

I placed the order for a Nikkor 55-300mm lens and paid for the item exactly as advertised - no shipping, no tax and including the Ritz Special Savings! No surprises here. The order was placed online on July 7th, 1 AM and I received the package on July 9, about 5pm.

I give ritzcamera a BIG THUMBS UP.

I ordered a camera on November 23,2017 it was in stock at the time and ready to ship. I checked frequently to see if order had shipped, it hadnt but it showed that I should receive it on December 12,2017. I called the first week of December just to make sure everything was still on track. I was told (after being on hold for at least 10 minutes) that if I sent an email and requested an update on my order that I would be moved up and my order should ship and I would still receive my camera for Christmas. I then did a Live Chat on December 12,2017 and they informed me that the camera was out of stock and they did not know if or when it would ship. I requested that my order be cancelled and was told they would send an email to that effect. No email was sent so I had to request a second time for my order to be cancelled. Very unhappy they should have informed me sooner that the camera was not in stock as this was to be a Christmas gift. No communication on their end at all. Will never use or recommend this company to anyone.

Ordered a Nikon DSLR body on the Monday the week before Christmas. No word from Ritz by Thursday. Called and left 4 voicemail messages by late Friday morning including cancellation of the order. Never received email from them nor returned phone calls even though their site clearly states that you will receive an email shipping notification. Nobody answers the phone, ever! Received the package on Tuesday before Christmas. The camera body was from a foreign country not USA! There is no warranty for such in the USA. The web page describing the product said nothing about it being a foreign product! Email to their tech support from my gmail account bounced continuously. I use Gmail for web transactions, but had to use another non-gmail account to contact them. Mike said they'd be happy to accept the return as long as the package was unopened (it was not opened. The outside of the box showed that it was not a USA product), but there would be a 10% restocking fee.

Summary: Ritz has lost my business and the business of my friends and family! The lack of disclosure that it was a foreign product on the product web page, the lack of email confirming shipping (even though their site states you will receive email notification, the lack of returned phone calls and the restocking fee of 10% under these circumstances all add up to a scam and a totally unacceptable way to do business! Spend your money elsewhere and be happy you did!