Tiffany J.

I have a Nikon D750 I need to get repaired. Anyone know where I can send a grey market Nikon d750 for a shutter replacement?

Three years ago I bought my first camera, I knew well enough to look into if a company sold USA or black market models. I have IN WRITING from Ritz Camera that they "only sell authorized USA Nikon models" well in 2020 my shutter gave out, Nikon was closed due to Covid so I had to wait until 2021 to send it in.

Nikon sent it back and said it was black market and they would not work on it. After much back and forth with Ritz and sending them their own words that they only sell USA models, they refuse to replace or repair it. After first they said "a grey market must have slipped in" then they said they never guaranteed to sell USA models only - even my contact at Ritz was surprised, he said he always tells everyone they only sell USA Nikon Authorized models - This guy fought on my side, supposedly going up the chain as high as possible and Ritz Camera will still not do anything about it. Now I am out the $1500 for the camera and all the shipping and estimate fees from Nikon. :(