RingCentral

We signed up for a trial of their fax services after reading all the great reviews on multiple tech review sites. We now question the integrity of those reviews because our 10% success rate with 7 failed attempts out of 8 over 11+ consecutive hours. Tech support was of no help whatsoever with scripted responses that didn't answer any of our questions or concerns. We wasted $14.99 for a month of service that we never used since the trial wasn't cancelled in time. Thankfully, the actual cancellation wasn't as bad as those experienced by some of the other online reviewers (so far) though it was a slight inconvenience to have to do it by phone despite a cancellation option on their website. According to their support documentation last updated March 5,2019,
Cancellations can only be done by phone.

One of their so called techs messed up our phone system so bad trying to make one change and it has now been weeks and its still not fixed. Can never get the same person, always somebody new who does not have the previous information about what was don to undo something, always full of excuses. I am looking to leave them because I cannot risk our office not getting calls and messages correctly and in a timely manner. Just a god awful company to work with. STAY AWAY!

Signed up with one of their agents who said it was a year contract and then month to month. Ringcentral added auto renewal to contract, and would not allow changes to contract. After second year they again added auto-renewal to the contract, and when we called, they said they would turn it off, but we still needed to pay for the upcoming year (3rd Year), or $500 early termination fee would be charged. These guys are shifty, and I would definitely not recommend them to anyone! No way to operate a business.

Setup is easy, the system is not hard to learn but if you have issue with quality or on the backend of the system forcing you to contact support. Forget it... You are dealing with agents overseas that are entry level at best. The purpose of becoming a partner with a company would be to have some dedicated agents or a team to help with new accounts or service issues. I can handle basic things but contacting support and getting someone who really understands their system is a stretch. They really need to look into their internal structure and cater to their partners who are actually out selling the product.

I have a number of small business where the teams are separated across the country. The RC system is great with dealing with that scenario. It's easy to manage calls, voicemails, etc. Can transfer calls between mobiles for the team members. You can also tag different email addresses for different voicemails so that they go to the right person. Very efficient and comprehensive divert service as well. Has worked faultlessly to date.

I found the software bulky and inconvenient. From the desktop application to lead management and reports it was simply more complex than it had to be. Customer service was helpful enough, but at times it took too long to speak to someone. More critical issues always seemed to need escalation and resolution came slowly if at all and as soon as they determined the issue wasn't something on their end they were done helping. Overall for the size of call center we have (15 stations) and the type of dialing we do (predictive cold call) it just wasn't the solution for us.

This is a complaint against Ring Central, a phone company, for its failure to honor my request of October 20,2022 to cancel service and to release my phone number for transfer and portability to Verizon. Verizon already has my account for mobile service. Multiple phone calls and email efforts have been met with delays and run-around. Agents asked that I agree to pay funds to Ring Central before action would be taken, even though there is a dispute over charges and even though I am willing to have the dispute resolved, but without Ring Central holding my phone number hostage. My disputes include Ring Central last week assessing an extra charge to my account without notice to me or my consent.

Dear RingCentral perspectives, Ring Central is constantly updating and adding to their services constantly changing the way they do things. Then they lock you into a contract so if you are completely dissatisfied with the service, they charge you the full fwees without any cancelation regardless as to how many years you have been suffering with them. I strongly urge you to consider other companies for your phone service.
Respectfully,
John Johannessen
Johannessen Construction Co.

Ring Central is a very robust system and I like how they can easily get you an auto attendant which other companies cannot do this as easily. I also liked their integration with smart phones, internet faxing, and the fact you can get toll free phone numbers. The system the developed is pretty good. The only downside I think is the way they price it per user. The only plan that often makes sense for a business is one that has unlimited minutes and that comes at $49/month which is extremely expensive, especially when you consider the alternative options like google voice. Anyone interested in this service should also check out google voice and see if that almost free option fits their needs. I still like ring central but we cannot begin to afford their service.

I wouldn't even give them 1 star if I wasn't forced to. Ring Central has been stealing money from our Non Profit Organization for months. We have called to cancel several times and they have still charged us without permission every single month. We switched to another service because they were price gouging. What used to cost us $89/month started climbing into the thousands during Covid - as a Non-profit! We swiftly decided to switch providers and have been trying to cancel with RingCentral ever since. You cannot cancel online. You cannot take out your billing information. When you call, you get transferred a thousand times and someone then finally tells you that it is canceled, only to be charged again the next month. This is essentially stealing money - after they already stole thousands from price gouging! This is illegal and unethical and legal action will be taken. BBB has also been contacted. Stay away from this company, stay very far away.

Do not sign up for them. I entered into a contract for 4 licenses several years ago. I have been charged for 6 licenses and I have also been attempting to lower my costs however Ring Central unilaterally "renewed my contract" for an additional 3 years without any notification despite the fact that it violates California law and I am in California and their office is in California. I have wasted countless hours and sent emails and messages and there is NO way to resolve this issue with them as they simply will not work to resolve it. I will never use them again after this fiasco. Worst customer service EVER! I should have stuck with my old VOIP provider. At least they had decent customer service and didn't try to rip me off. STAY AWAY FROM RING CENTRAL! They are a scam and no matter how much you spend on their services, they will always overcharge you. Now that I am trying to resolve this I see that this is their way of doing business. Their practice violates Cal. Bus. & Prof. Code § *******

We recently left office at hand moving to Ring Central as our demands for a more involved soft phone system was needed for my inbound call center for sales. My partner and I have 35+ years experience at AT&T from installing phone systems to marketing and sales for entire product lines. We have multiple business that are all reliant on inbound calls. We reached out to Ring Central to move away from our current company for simplicity and costs of the product. Porting day came... and went... and we are still without a working phone system. The run around between departments inside Ring Central is most exhausting. No one wanted to take any level of responsibility, asking ignorant questions time and time again, about "are we sure we are logged into the software, and is the phone on do not disturb" etc. when the phones wont even ring, all inbound calls fail at the dialing source. Every department claimed it wasn't their issue. Back and forth. For 2 days now. We finally got a tier 2 support person who stated it could be Monday before its resolved, possibly later. "That's great" I'm only going to miss 5 days of heavy sales at the begging of the month if its resolved by Monday, more if it takes longer. I have never been so frustrated with the lack of concern from a company as I am with this one. I would advise any small business to have a back up plan for you phone system.

This company is not up front with their pricing. I was paying around $65 per month for services and after porting my number and being with them for 3 months my bill came to around $123. When I called to see why the rate has increased they stated that there were limitations on my minutes and amount of phone calls I could receive for the 2 extensions that were included in my package. So I decided to upgrade and get a lower monthly rate by doing a yearly subscription, after getting the quote and accepting their proposal for about $790, they hit me with an additional $79 for additional taxes and fees, which I advise everyone to read their taxes and fees section because most of that money is not taxes, but just additional fees the company charges and is not required by any level of government according to their own website. I requested for a refund on April 12th 2019 and it is now April 24th 2019 and after 8 hours of hold time on the phone I still have no idea if I'm even getting my money back. This is by far the worst experience I've had with a company. Not to mention the phone quality is not that good, I still get dropped calls and I live in Dallas Texas.

Ring Central is a scam. They lure you in with a slightly lower price then the competitor, but they knowingly will get you on the "auto renewal" contract, so you will be stuck with them forever and if you want to leave you'll have to pay early termination fees. And the worst part is their Customer Service, Tech Support, Account Executive and Management - they pretends to care and speak to you nicely, but none can make a decision, they'll pass you around and make you wait for days without any resolutions.

I am a reseller/partner for Ring Central and have referred many clients to them. They have put my clients through hell, including myself when I called them. The $5 lower a month is not worth the headache for my clients. Not only I stopped referring businesses to Ring Central I made it a mission for all my contacts not to go with Ring Central!

I hope Ring Central Executives team are smart enough and make changes to their business practice and culture ASAP - their stock prices will reflect their decision.