We signed up for a trial of their fax services after reading all the great reviews on multiple tech review sites. We now question the integrity of those reviews because our 10% success rate with 7 failed attempts out of 8 over 11+ consecutive hours. Tech support was of no help whatsoever with scripted responses that didn't answer any of our questions or concerns. We wasted $14.99 for a month of service that we never used since the trial wasn't cancelled in time. Thankfully, the actual cancellation wasn't as bad as those experienced by some of the other online reviewers (so far) though it was a slight inconvenience to have to do it by phone despite a cancellation option on their website. According to their support documentation last updated March 5, 2019,
cancellations can only be done by phone.