From the business
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Need a replacement & got a backup since the price was so good.
Very cool experience, fast shipping and great communication
Good, helmet doesn't fit will be sending back, w helmets hard to buy w/o trying it on
Shipping stated 2 days. Came 4 days later i believe...
I order a few thinks and they keep me updated all the time, with the process, shipping, carrier…. Great experience
Original pair sizing was small; simple return and reorder process. Larger gloves just arrived… very happy with purchase.
Great layout and product filtering while browsing. Fast checkout process.
I had been eyeing a new Bell Bullitt helmet for some time, so when it popped up as part of Revzilla's Memorial Day sale, I jumped on it. I have been a customer for years so they have my information on file. A few clicks and a couple of days later the helmet showed up on my doorstep. Gloss black in the traditional red Bell bag, there's nothing like that new-helmet smell!
I purchased 2 gift cards that weren't sent to the recipient, including after speaking with Customer Service and being told the errors were fixed.
All looked good until I went to install and there were parts missing. The breather bolts were not in the package. I call customer service and they said let us check into it. I was a little put back at that time as I had to wonder when and how they were going to resolve. They entered a replacement hardware kit that would have the parts I needed. Received said parts by USPS 5 days later and this was over a holiday weekend.
Content with this purchase as well as all others in the past.
Everything was shipped to me on time. After a few days sitting at my desk, I finally opened my Insta 360 X5 Motorcycle Bundle. It was easy to set up, for me. The camera has great video quality, up to 8k if memory serves. I haven't been able to try out all the X5 has to offer app wise, but from what I've been reading it looks like this is a great product with tons of tricks to enhance, edit, and give my videos an overall better feel to them.
I saw two different reviews warning to order 1 size smaller on icon jackets but I ordered what was recommended by icon's sizing chart and I feel it was correct. If I had ordered the size smaller it would have been too tight in the shoulders.
Parts received in a timely manner. Manufacturer's stock was backordered 6 weeks. Parts were in stock on the website.
Purchased a new jacket Fast shipping and easy purchase experience. Unfortunately not a great fit for me. Quick visit to the account page a few clicks and a pre-paid return shipping label printed. Dropped off at local FedEx drop location. Just a few days later the payment refunded on card.
Always a great experience shopping at Revzilla.
I ordered HJC C-10, some alpine star gloves and boots and I love them all, they fit perfectly and the delivery was faster than any other thing I have order
Product was listed to shipped within 24 hours but did not causing delays and many inconveniences.
Thank you for your feedback. I took a look at your order, which was placed on 5/19, shipped out the very next day on 5/20, and delivered on 5/23—well within the expected delivery window.
If there was any confusion or concern along the way, I sincerely apologize for the inconvenience. We’re always striving to provide accurate shipping timelines and a smooth experience.
Please don’t hesitate to reach out if you have any questions or need further assistance. We appreciate your business and thank you for helping us keep the world on 2 wheels!
Had to make a return. No problem at all. All items shipped quickly and packaged correctly.
I've only ordered a few times from them... they're prices are good and everything I've need was in stock. They ship pretty quickly too.
I had asked to return the Bell Bullitt because they don't make shields for them. I don't have the manufacturer mix but the item is unworn with all tags still on. The representative from RevZilla said that they've made enough special accommodations for me. What does that mean?!?!? I see that you sell open box helmets all of the time.
We’re truly sorry to hear about your frustration, and we genuinely appreciate your honesty in sharing your experience. Our goal is always to be fair and transparent with our return guidelines so that we can best support all of our customers.
I did take a look at your order history, and I see that your initial return request noted the item was new and still in its original packaging. When you reached out again a month later, you mentioned no longer having the packaging. While we’ve made exceptions in the past as a gesture of goodwill, we’re unfortunately not able to do so this time.
We understand this may be disappointing, and we want you to know this decision wasn’t made lightly. If there’s anything else we can do to support you, please don’t hesitate to let us know.
Thank you for giving us the opportunity to make things right in the past—and for being part of our riding community.
One of the items I received was the wrong item. I called customer service and thought the process was moving along. They asked for pics to confirm I got the wrong item, which I sent as soon as I got the request. I haven't heard anything since.
Thank you for sharing your experience, Eric. We sincerely apologize for the delay and any frustration caused; your feedback is important to us, and we’re committed to resolving this promptly to restore your confidence. Please feel free to reach out directly—the issue is our priority.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Peter, thank you for sharing your experience—it’s really important that gift cards arrive on time, and I'm sorry this didn’t happen smoothly for you. Your feedback helps us improve.