About the Business
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Love the boots fast shipping I'll definitely do business with you again
I've been a pinch a few times needing parts before a race weekend and Revzilla has been the fastest and most consistent for next day oem parts. I work at a motorcycle dealership and I can't even get them as fast. They have been great in normal situations too but have been a life saver a lot as well. Thanks to you guys I was able to get to the grid and I actually finished 1st in every race class. Thank you!
Took weeks to get and spoke to 4 people which were 1st class, but that's like someone saying dont worry, we'll put out the fire as soon as someone gets back to us, please stand by. Either way, be doing business with these guys again.
What ever you do don't order anything expensive. I ordered a helmet that was quite pricey. I tried it on and it was too small. It was the largest size that manufacturer offered. I literally attempted to start the return less than an hour after I received it. Well, to my surprise there was no link to return it. I emailed customer service to get an RMA. The person I was dealing with insisted that I send pictures of the inside of the box, the outside of the box, the helmet inside and out, the helmet in the box. I sent a email to double check that the pictures were received. I kept getting responses stating that they were not received. After two days of this I finally called in and asked for a supervisor. She was awesome but couldn't understand why I was asked for pictures because that is not in any way part of their return policy. She got into the email chain between myself and the customer service agent and said there were dozens of pictures. She had an RMA emailed to me while we were still on the phone. Definitely not hassle free. If you contact Revzilla customer service via email and get Kimberly R. As a representative ask for someone else to help you. I for one will never deal with Revzilla again and they can thank Kimberly R. For that.
Thank you for taking the time to share your experience. We're truly sorry to hear how frustrating and time-consuming the return process was for you, especially given the value of the helmet — we completely understand how important a smooth return is in that situation.
While it’s true that we typically don’t require photos for standard returns, in rare cases involving high-value items like a nearly $2,000 helmet, we may ask for additional verification to ensure the item is returned in new, uninstalled condition. That said, the back-and-forth and confusion you encountered isn’t the kind of service we strive to provide.
We’re glad to hear the supervisor was able to step in and resolve the issue, but we regret that it took reaching that point. Your feedback will be shared internally to help improve training and consistency across our support team.
If you ever consider giving us another shot, we’d love the opportunity to show you the kind of customer experience we aim for every time.
Really great quality riding pants, fair price and shipped quickly.
Always can check reviews first and then easy checkout.
I was looking for a particular pair of boots that I had seen, that look similar to Doc's. I had a hard time finding them. RevZilla had them. In fact they had the best selections. I got the Portland boots.
Perfect fit and fast shipping! They always have what I'm looking for!
I found a tall size mesh jacket that is not black at your store. Your customer service is great. Good pricing and prompt delivery. Thanks.
Exactly what I've come to expect from Revzilla. The item was as described, competitive price, and prompt shipping.
I was able to easily find what I was looking for. Thank you.
Needed a caliper bolt, was able to find it easily with revzilla's diagrams. Ordered right away and it came in fast too.
I was originally worried about it being an open box for a helmet visor, but it was the only one left and I really wanted a purple visor. It came in fast, was perfectly intact, sticker still on the front. Easy to install, I would definitely order again!
I'm old, and don't remember how long it's been to deal with a company that put's their customers first. Thank you, Always put JESUS FIRST.
Your the best, need to know about what you sell? There is a video great company. Remember JESUS FIRST. GOD BLESS.
Have had a couple orders show up from y'all and none of them have really been on time. I know that doesn't have very much to do with Revzilla but still it's been frustrating. Then I received a jacket that was just the complete wrong size and the slow shipping times is making me reluctant to send it back because I have my msf course coming up.
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
Always great n great great customer service when needed...
The site is easy to navigate and you have a large selection of items. The 2 day free shipping is amazing with membership.
Easy to find what I am looking for and 2 day shipping is awesome
Product evaluation was super helpful, informative, honest in that it points out concerns and shortcoming in potential helmet fit and water ingress. I also got great support from the merchant in installation to the helmet
Had the parts I needed and shipped everything fast. Everything came packet well and no damage.
Another good transaction at Revzilla. Reasonable pricing and fast shipping.
As usual Revzilla does an excellent job.
Product is quality and well-priced, delivery fast and easy, communication frequent and accurate.
I ordered a Cardo for my helmet. It arrived quickly which I was happy about
Ordered some tools as well as maintenance items. Selection was robust and the quality was on point.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.