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RevZillaReviews 13,935

4.7

From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


revzilla.com
Founded in 2007
+31
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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
2,547
quality
10,934
This company responds to reviews on average within 3 days

Instant Feedback

117,474 reviews
Virginia
1 review
0 helpful votes
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New Gloves
September 21, 2023

Needed a pair of fingerless gloves, lost mine. Not crazy about buying online without being able to try them on. I ordered two pairs, they came in different shipments, and they actually fit great when I got to put them on.

Date of experience: September 21, 2023
Washington
1 review
0 helpful votes
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I found what I was looking for at a fair price, and it was delivered promptly and in good shape. The only problem is the size. I ordered the item in my customary size. That's what they delivered. Unfortunately the manufacturer's idea of how large that size should be is somewhat more "generous" than most. It fit like a tent! Now comes the less than rewarding experience of the return/exchange process. Not RevZilla's fault in any way. In fact, they're quite helpful. It's just a sad fact online shopping doesn't come with the opportunity to try items on before walking out the door with them.

Date of experience: September 21, 2023
Indiana
1 review
0 helpful votes
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Great Experience
September 21, 2023

Quick, easy and multiple selections available. Staff advice always available.

Date of experience: September 21, 2023
Illinois
1 review
0 helpful votes
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To late.
September 29, 2023
Updated review

I Order from Rev. Bc quick shipping with my location if in stock. Not the case this time, was in stock and took 5 days. I purchaced from dealer and returned part to Rev. No worries it has to happen again before I get sour.

Date of experience: September 21, 2023

Quick shippig/part n stock
September 10, 2023
Previous review

Quick shippig/part n stock

Date of experience: September 10, 2023
New York
1 review
0 helpful votes
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Best
September 21, 2023

Very good menus cheaper than everyone else very good product descriptions

Date of experience: September 21, 2023
Florida
1 review
0 helpful votes
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Quick and easy. Items shipped quickly
September 21, 2023

Good
Bike stands didn't come with instructions but I figured it out.

Date of experience: September 21, 2023
Wisconsin
1 review
0 helpful votes
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RevZilla was great, UPS not so much.
September 20, 2023

I ordered a set of tires. The rear tire arrived very quickly, within a couple of days of ordering, and the UPS tracking was spot on. The front tire arrived a few days later, and the UPS tracking was poor, giving me very little info on when to expect the delivery.

Date of experience: September 20, 2023
Illinois
1 review
0 helpful votes
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Piaa bulb
September 20, 2023

Revzilla was easy to buy from and quick shipping. Payment options were important.

Date of experience: September 20, 2023
Oregon
1 review
0 helpful votes
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Worked out well and has helped
September 20, 2023

Ordered from them a while ago got a quick delivery time the product fits and works and is kinda hard to find so I'm kinda stoked

Date of experience: September 20, 2023
Brazil
1 review
0 helpful votes
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Very comfortable, nice finish! Doesn't feel hot up to 90-95 F. Would definitely buy it again. Looking forward to trying the goretex capabilities on this

Date of experience: September 20, 2023
Pennsylvania
2 reviews
0 helpful votes
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Easy to order
September 20, 2023

First purchase with RevZilla. Ordered a Puig windscreen. Good deal with the 15% off first purchase discount, plus free shipping.

Date of experience: September 20, 2023
Missouri
1 review
0 helpful votes
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More information please
September 20, 2023

I was able to talk with a knowledgeable person, and got question answered quickly and professionally.

Date of experience: September 20, 2023
Virginia
1 review
0 helpful votes
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Customer service reps told different stories and no information was accurate

Date of experience: September 20, 2023
Virginia
1 review
0 helpful votes
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Good overall
September 20, 2023

Good overall the only thing I didn't like was the no-exchange thing. Instead of exchanging you have to return the item then re-order. If you order something a little more expensive that means you're waiting for that refund for a couple business days at least. I also don't like the increased emphasis on the RevZilla brands like Sedici and what not. When I visit a retail location (Cycle Gear) it's almost entirely RevZilla brands now. It's nothing personal I just like the fit and feel of Alpinestars and Rev'It gear.

Date of experience: September 20, 2023
California
1 review
0 helpful votes
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Quality cables.
September 20, 2023

The new cables fit up well. The only issue I had was that the clutch perch side. The cable housing is supposed to sleeve into the clutch perch hole. The diameter of the hole was smaller than the cable end. I had to drill the clutch perch hole one size larger to allow the cable to sleeve in. Not a big deal. The cables have a great feel. They also have a great appearance.

Date of experience: September 20, 2023
California
1 review
0 helpful votes
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Ease-zilla
September 20, 2023

It is super easy to shop for the things i need plus there is usually great deals and reviews on the products.

Date of experience: September 20, 2023
Florida
1 review
0 helpful votes
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Great service
September 20, 2023

Everything was great, got my order quickly and had no issues.

Date of experience: September 20, 2023
Pennsylvania
1 review
0 helpful votes
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Nice Products. Love my new Helmet!
September 20, 2023
Updated review

Love the selection and the 'exact fit' option for my bike.

Date of experience: September 20, 2023

Advertising a coupon code "on qualifying items" to...
September 19, 2023
Previous review

Advertising a coupon code "on qualifying items" to new customer that sign up for email and sms then not having the coupon code apply to anything in the cart seems like false advertising of a discount. I spent enough time shopping that I continued the sale without the 15% off.

Date of experience: September 15, 2023
Georgia
1 review
0 helpful votes
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Engine guard
September 20, 2023

The engine guard itself is sturdy and I would buy it again. The rubber foot pads slide down the bar if you place your feet on them. I do not recommend using them in fact I removed them completely and like the look a whole lot more.

Date of experience: September 20, 2023
Nebraska
1 review
0 helpful votes
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Read the fine print
September 20, 2023

While Revzilla has a wide variety of products, it is unfortunate that their policies lack their ability to give good customer service. While I get that you do not want to lose money on returns of used products...having a policy where customers can't return slightly used items is mind blowing to me. How will anyone know if something truly works for their bike.

I got hand grips recently that I thought would be softer, but were a hard plastic, but since I couldn't try them out without risking not being able to return them, just ended up returning them.

Date of experience: September 20, 2023