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RevZillaReviews 16,136

4.7

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From the business

Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.


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RevZilla Reviews Summary

Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
2,921
quality
12,250
This company responds to reviews on average within 4 days

Instant Feedback

128,984 reviews

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Texas
2 reviews
0 helpful votes
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Great price
April 10, 2024

Easy to place order fast shipment website was easy to navigate

Date of experience: March 31, 2024
Florida
1 review
0 helpful votes
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They took an extra day to process my package ok cool it's just a day ordered the package Saturday didn't get shipped till Tuesday. Package was supposed to be delivered on that following Monday. Didn't get it till the Saturday after. Took a full 2 weeks. Everything was in country

Date of experience: March 31, 2024
Kimberly E. RevZilla Rep
over a year old

We apologize for the delayed delivery. Unfortunately, sometimes carriers do take longer than we anticipate delivering. We do appreciate you taking the time to let us know about the issue

Louisiana
1 review
0 helpful votes
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Great products and price.
April 10, 2024
Updated review

Quick, efficient and great products and prices. I make RevZilla my number choice for parts for those reasons.

Date of experience: March 31, 2024

Great price and customer service
December 11, 2023
Previous review

Great price and customer service.

Date of experience: December 11, 2023
Indiana
1 review
0 helpful votes
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Your site is hard to navigate.
April 10, 2024

Hard to navigate website. Hard to figure out how to actually BUY something!

Date of experience: March 31, 2024
New York
1 review
0 helpful votes
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Fast, easy shipping
April 10, 2024

Great company with great service fast convenient shipping

Date of experience: March 31, 2024
Kentucky
1 review
0 helpful votes
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Customer friendly Employees
And get to merchandise in two days

Date of experience: March 31, 2024
California
1 review
0 helpful votes
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Good purchase
April 9, 2024

Quick/easy; arrived on time and in good shape; good experience.

Date of experience: March 30, 2024
Arizona
2 reviews
0 helpful votes
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Nit completely happy
April 9, 2024

I am not completely worth my first order experience. First of all, I was expecting this order in 2 days. Then, the order was canceled because of some issue with inventory...but then was told it was in stock...Makes no sense. I had to reorder abs have not been refunded by affirm yet. When I called because Affirm said they were waiting for Revzilla to cancel the order, the agent I spoke to gave me no confidence that she knew what she was doing... then hung up on me!

Date of experience: March 30, 2024
Washington
1 review
0 helpful votes
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Klim Transitions face shield
April 9, 2024
Updated review

Needed a replacement and got it fast and for the best price from RevZilla.

Date of experience: March 30, 2024

Lost connection with the server twice before being...
May 19, 2023
Previous review

Lost connection with the server twice before being able to complete the purchase on another device.

Date of experience: April 19, 2023
Washington
2 reviews
0 helpful votes
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Good service.
April 9, 2024

So far so good. I would recommend RevZilla to my friends.

Date of experience: March 30, 2024
Pennsylvania
1 review
0 helpful votes
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Great service, crappy QA
April 9, 2024

I ordered a helmet and faceshield. The helmet was highly recommended by RevZilla and the faceshield was the same brand. I got both quickly but the faceshield was defective as the RST coating was cracked and chipping. I contacted RevZilla and they sent a replacement within 2 days. The same problem on the new one. Had it not been for their recommendation I probably wouldn't have bought the helmet and faceshield. Now I am questioning their reviewing process as it is clearly a production problem frequent enough to be noticed. To be clear, I am still going to use the helmet and faceshield as I like the style while the defects are only noticeable from very close range and not while wearing the helmet.

Date of experience: March 30, 2024
Missouri
1 review
0 helpful votes
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First time buyer
April 9, 2024

Price was ok, product was exactally as I expected, delivery was quick and uneventful. I will be shopping with these folks again soon.

Date of experience: March 30, 2024
Arizona
1 review
0 helpful votes
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My Hemet Doesn't Work
April 9, 2024

Ordering and shipping were fine but my PCI Trax communication helmet doesn't work. Now I need to return the helmet for another. Products need to be tested before shipping to customers. You can do better.

Date of experience: March 30, 2024
Kimberly E. RevZilla Rep
over a year old

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.comand reference this review. Please include further details regarding your shopping experience/issue

New Jersey
1 review
0 helpful votes
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Responsive customer service
April 9, 2024

Price matched and shipped quickly as promised satisfaction was high

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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It took 2 tries.
April 9, 2024

First order never got shipped and was cancelled after 4 days was never really told why. When I called to reorder they did ship it next day for me.

Date of experience: March 30, 2024
Kimberly E. RevZilla Rep
over a year old

Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Colorado
1 review
0 helpful votes
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Helmet
April 9, 2024

I got my helmet but it didn't fit I tried to email and find out about if I could return the online helmet to the store or if I needed to send it back and never got a response back on the email only got this.

Date of experience: March 30, 2024
Utah
1 review
0 helpful votes
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Good
April 9, 2024

A lot of tires were out of stock not you fault //////////

Date of experience: March 30, 2024
Utah
1 review
0 helpful votes
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Great info and the sales guy I spoke with answered all my questions. Boots fit like a glove and very comfortable.

Date of experience: March 30, 2024
Texas
2 reviews
0 helpful votes
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All of the gear here is easy to find, competitively priced, and shipped quickly. The reviews from other riders also help me make decisions on fit, style, and what to expect with each item.

Date of experience: March 30, 2024
Texas
2 reviews
0 helpful votes
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Warm Is Good
April 9, 2024
Updated review

Really pleased with the order process and a little surprised at how quickly it arrived. I am really happy with the gear, particularly the heated pants the slip over my clothes. The well-designed bottoms have zippers op the legs that allow me to easily slip them on while wearing boots. They both top and bottom are lightweight and easily folded up and carried.

Date of experience: March 30, 2024

Easy to find what I need, great checkout experience
December 20, 2023
Previous review

Easy to find what I need, great checkout experience

Date of experience: December 20, 2023