On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Motorcycle jackets, helmets & gear with fast free shipping, HD video reviews, cash back and no-hassle returns. RevZilla offers the best service in the industry on motorcycle gear.
RevZilla Reviews Summary
Revzilla enjoys a strong reputation for its wide selection of motorcycle parts and gear, coupled with reliable shipping and effective customer service. Customers frequently praise the ease of navigating the website, timely deliveries, and helpful product information, contributing to overall satisfaction. However, some concerns arise regarding unclear product descriptions, packaging issues, and occasional difficulties with returns. Despite these challenges, the company's proactive customer support and willingness to address issues reflect a commitment to enhancing the customer experience, solidifying its position as a preferred choice for motorcycle enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
They sent the wrong tire. And the shop put my bike up and then realized it. So I had to wait around half the day and then while I was getting lunch, just drop it and come back, call revzilla and figure out what happened, get them to send a new one. Then I had to pay the shop even though they couldn't change it. And then I had to put the old tire around my neck and ride a couple miles to drop it off at the nearest FedEx. A really bad experience!
I bought because they say you can return it once for green if wrong size. My item was too big, customer service said I could return it and would have to buy another size. So they have had my original pair of Klim pants for 5 days and I've not been credited for my return or hear from them. I'm reluctant to order the new correct size until I get my refund $526. I should have used Amazon.
I've ordered many times from Revzilla and all I have to say is they're great! Thank you for your amazing service keep it.
So far so good, very helpful got to be through the process I would recommend you guys to a friend
Easy online ordering for on-sale helmet. I already knew my size and it fit perfectly. Best price and fast shipping.
Prices too high, glitchy website, no Mitas or Motoz tires in stock for BMW GSA.
When I chose an economy tire (Shinko) to substitute because it was IN STOCK and promised to ship OUT in two days,, it was not. Likely lost a customer, with a couple decades of riding left yet..
I had to pay $9.99 to return boots and pants that were too small even though I used both the sizing chart, recommendations, and reviews.
Since Revzilla,JP and the others have joined, checkout and shipping mistakes have increased greatly.
First time user. I liked they had my size in stock. I had to return a pair of pants and was able to print a return label easy enough. The boots I ordered were as expected good fit and as advertised. I'm still shopping for my replacement pants. I will use RevZilla again.
Well my part arrived on time but the part does not match the photo or description on the website. Triumph tiger lights require specific plug ends to attach to the wiring harness. The photo is right but the product I received is wrong.
I placed an order for Motul helmet cleaner an 3 degreasers. They arrived in three different boxes, 4 times the size box needed. They arrived in two different methods. One delivery to my home, the other two to the post box down the street. The helmet cleaner arrived in a decent time frame. The other two boxes different times. It took 9 & 10 days for the rest of the order! WHY ship the same items separately?
I do apologize for your frustration. We ship from multiple warehouses. If all items are not located in the same warehouse your order will come in multiple packages. We do not want to delay the shipping by having all items sent to one warehouse and then shipped to you. We truly do it to expedite and take care of our customers as quickly as we can. We use various methods to ship packages. I hope this helps you understand our process
A seamless ordering experience and arrived in a timely manner. Thank you!
The fender eliminator body consists of two pieces. The mount base and plate holder. These pieces come from the factory screwed together. The plate holder was crooked, the top edge of it was not aligned with the fender mount. I thought I was screwed because it was open, but After leaving review, RevZilla contacted me to inform me they have an exception for defective products. I made it work already with some DIY elbow grease, but was satisfied with the service offer.
We appreciate your feedback. We are sorry you had an issue with the quality of the item you purchased. I do not see where you contacted us to discuss the issue. Our return policy does allow for exceptions including defective parts. Please reach out our customer service department and we can see if there is something that can be done to rectify the problem. Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com
Love it. Quick and easy. Other sites didn't have what I needed.
I've been shopping with RevZilla since 2011. I took a break from riding but now I'm back and updating some gear with great prices at RevZilla.
It is always a pleasure to shop at Revzilla online! Many thanks!
Easy shopping, great selection, great prices and fast delivery.
Always a great customer experience!
I've just recently gotten into riding motorbikes and got some cheap $60 modular helmet off Amazon, which did what it said it would but was extremely claustrophobic and just generally low quality. After looking around and cross-shopping I was recommended this website repeatedly and gave it a shot. Not only did I find the exact helmet I wanted, I found many similar alternatives and every style I could possibly imagine. I ordered my helmet on a Friday afternoon and it arrived the next day! Best surprise I've ever had with shipping. Fits great, is much better quality than my previous helmet, couldn't be happier with my purchase. I will be buying from RevZilla again.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I do apologize for your issue. I see we did send you a picture request so we could Identify the incorrect part and help resolve this issue. I will send another request to you please take a moment to respond so we can get this resolved for you. We appreciate the feedback as we are always striving to improve our customers experience when shopping with us.