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RevZilla

Overview

RevZilla has a rating of 4.7 stars from 11,811 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RevZilla most frequently mention customer service, great experience and fast delivery. RevZilla ranks 2nd among Motorcycle Parts sites.

service
2,186
quality
8,812
This company does not typically respond to reviews

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106,721 reviews
+21
How would you rate RevZilla?
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New York
1 review
0 helpful votes
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Accidental open box order
April 15, 2024

I accidentally ordered an open box exhaust that was supposed to fit my 09 sportster. I assume the previous purchaser swapped out parts as the muffler did not line up at all with the bracket provided. Revzilla made it right and I was able to re order a new one, while shipping the open box back.

Date of experience: April 5, 2024
Arizona
2 reviews
0 helpful votes
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Easy order and help from costumer service.
June 14, 2024

I ordered the REV'IT! GT-R Air 3 Jacket and it was on sale with a free back protector. I realized I forgot to add the back protector to my cart after I had paid. I used the online chat and a customer service employee promptly fixed my order. Very easy to make changes.

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
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Let me tell you about my experience with Revzilla – it's been nothing short of fantastic. So, I ordered this awesome jacket and gloves from them, right? Well, when the jacket arrived, it turned out I needed a different size. But get this – their customer service team was on it like lightning! They sorted out a size exchange for me super quickly, no hassle at all.

Now, let's talk about the gear itself. Man, the quality is just top-notch. You can tell they put serious thought and effort into every stitch. I feel totally secure and comfortable every time I put on their gear, knowing it's built to last.

But what really sets Revzilla apart is their customer service. Seriously, they've got some of the friendliest folks on their team. They're always ready to help and make sure you're taken care of.

So, bottom line – if you're in the market for motorcycle gear, do yourself a favor and check out Revzilla. You won't be disappointed!

Date of experience: March 7, 2024
Washington
1 review
0 helpful votes
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Always spending money here on fun things
September 28, 2024

Fit, color, size was just what i wanted. Revzilla for the win

Date of experience: September 18, 2024
Illinois
1 review
0 helpful votes
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Order came fast.
September 28, 2024

No problems at all. Came very fast and the product seems to be of good quality.

Date of experience: September 18, 2024
Utah
1 review
0 helpful votes
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Happy with my purchase
September 28, 2024

Had the parts I needed at a good price and they shipped quickly.

Date of experience: September 18, 2024
Pennsylvania
1 review
0 helpful votes
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All items as described. Thank you!
September 28, 2024

All items as described and great customer service. Thank you!

Date of experience: September 18, 2024
Kentucky
1 review
0 helpful votes
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Good
September 28, 2024

It was fine…………………………………….::::…………………….::.:::::::::::

Date of experience: September 18, 2024
Florida
2 reviews
0 helpful votes
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I only received half my order
June 16, 2024

I can't receive mail here and half my order was sent Ups,which I received. The other half was sent USPS and did not receive that. I wish that it was sent Ups for everything but apparently they can't pick and choose shipping companies. They were nice but I still have yet to get refunded.

Date of experience: June 6, 2024
Indiana
1 review
0 helpful votes
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First time buyer
April 22, 2024

Id give 5-stars but the only issue i came across was not receiving updates for delivery. Now it's very possible could have been on my part and not checked the box that asked. But this will def be the place i go to purchase parts for my motorcycle!

Date of experience: April 12, 2024
Canada
1 review
0 helpful votes
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Parts missing - Package arrived open
May 7, 2024

Ordered two visors (one clear, one dark smoke). Parcel arrived on time and in good condition.

However, one of the visors inside arrived with its package already open and with one of the side pins missing.

Seems like it was a returned item or perhaps mishandled at the warehouse.

I'm a bit disappointed as this makes the riding experience very noisy and unpleasant.

RevZilla attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2024
Kimberly E. RevZilla Rep
over a year old

We are very sorry to hear that you had an issue. Please allow us to make things right by sending us all the details, including photos. Please reach out to us by email at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.com so we can assist you and make this right.

Hawaii
1 review
0 helpful votes
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Not revzillas fault but...
March 27, 2024

Received my recent order for new turn signals and tail tidy however the tail tidy was missing pieces so had to return and now I'm waiting for an exchange but it's just frustrating because inside the box even had a quality control check tag that all parts were included.

Date of experience: March 17, 2024
California
1 review
0 helpful votes
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I ordered a Michelin commander 2 tire for my dyna, and was sent a tire with a production date of 2021. We are now in June of 2024! When I called customer service and addressed my issue about feeling uncomfortable putting on a tire that could possibly be dry rotted, unfortunately I was given the run around. I was told the following.

"When the parts are pulled we don't check the dates, so we can't guarantee that you'll get a newer tire. Also the manufacturer gives a 10-12 year tire life so you should be good"

WHAT?!?!?!

I reccomend to those who are considering on buying a tire from Revzilla, DO NOT! You are better off going to a local store, and buying a tire in person, that way you can check the tire dates. Also I have to say this, but the individuals in customer service have absolutely no knowledge on their product. Extremely disappointing. I will NEVER buy anything from this company ever again. Too bad you guys are owned by cycle gear.

Date of experience: June 3, 2024
Minnesota
1 review
0 helpful votes
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Ordered 4 parts, all were in stock and supposedly ship next day. Received one part a few days after initial order. After waiting nine days, I called customer service about the status of the rest of the order. I was told they were shipping that next day. Obviously, the order was forgotten or they didn't have them in stock like I was given the impression on the site when I ordered.
I'll take my chances with other distributors, that don't have the items in stock if I have to wait so long for shipping.

Date of experience: June 3, 2024
Kimberly E. RevZilla Rep
11 months ago

Thank you for taking the time to leave a review. It looks like when your order was placed 3 of the 4 items had a 3-6 business day lead time prior to shipping. The one item stated it shipped in 24 hours. When an item states a lead time it does mean it is estimated in the time frame of 3-6 business days.Thank you for taking the time to provide feedback regarding our services. It takes customer feedback to ensure we are offering the best customer service experience to each of our customers.

Washington
1 review
0 helpful votes
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Fantastic and fast
May 17, 2024

It was good I actually ordered a set like these off Amazon that was a horrible experience waited over two weeks and they never came in, I did get reimbursed and I went straight to RevZilla for my tires. Ordered on Friday had them by Tuesday the next week shipping info stayed up to date and was notified when they were delivered. Fantastic thank you!

Date of experience: May 7, 2024
Maryland
1 review
0 helpful votes
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Solid gear, solid price
March 2, 2024

Great support system, found from YouTube videos, Solid gear for a solid price, can't be said any other way. Helmet was a little tight so I may size up next time, however not actual gear or merchandise issue.

Date of experience: March 2, 2024
Alaska
1 review
0 helpful votes
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Poor customer service regarding shipping
April 12, 2024

Before ordering, I called to confirm shipping method and was told to use my physical address and NOT my P.O. Box because the item would definitely ship UPS. A couple days later I received a confirmation that the item shipped US Mail. There is no mail delivery to my area and this issue caused more than an inconvenience on my part. I called and sent an email to try and correct the situation and your reply essentially said "you should have used your P.O. Box" when I was told by your rep not to. Very frustrating.

Date of experience: April 2, 2024
Kimberly E. RevZilla Rep
over a year old

We’re sorry to hear this. We take your feedback seriously and will work on this in the future. If you want to get in touch directly with a member of our team Please reach out to us at cs@revzilla.com, give us a call at 877-792-9455, or utilize our live chat@revzilla.comand reference this review. Please include further details regarding your shopping experience/issue

New York
2 reviews
0 helpful votes
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Highly Recommend
May 16, 2024

The quality and craftsmanship of my jacket are top notch! Delivery is quick, and customer service is the best I've experienced lately! I needed to exchange for a different size and was able to do so easily!

Date of experience: May 6, 2024
Washington
1 review
0 helpful votes
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Product was nothing like pixture
August 9, 2024

I ordered a chain tensinor for my R3 based on the photo of the product to my dismay it was not that at all. How about put the real product instead of the part the person really needed.

Date of experience: July 30, 2024
GB
4 reviews
0 helpful votes
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Motorcycle leggings
March 25, 2024

Easy to navigate and multiple ways to purchase!These motorcycle leggings are fantastic! I was honestly surprised by how thick and sturdy they are, offering excellent protection while riding. Despite not expecting them to be so thick, they're incredibly comfortable and provide the freedom of movement I need on longer rides. Definitely impressed!

Date of experience: March 15, 2024