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Retro Stage Reviews Summary
Retro Stage has a rating of 2.4 stars from 760 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Retro Stage most frequently mention customer service, tracking number and poor quality. Retro Stage ranks 197th among Clothing sites.
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This is my second time ordering from this company and they are nothing other than liars and the cheek and crap they give u is a joke
I will make it my task to name and shame on every site I can
NEVER EVER ORDER FROM RETRO STAGE
I've been looking for dresses to wear for swing dancing and this site is perfect! Super comfortable and the underskirt is very helpful. Love this! Will be buying again!
Absolutely love site for all my vintage dress'!
Delivery usually takes a while but it's definitely worth it for when they arrive!
I can't say enough on how prefect this dress was! The fit was great and the beading is so detailed! I'll be buying from here again for sure!
I ordered 2 dresses and a petticoat and all fit so perfectly and look gorgeous! The material is light and cool and the petticoat feels like a dream. I'll be ordering again real soon! I love the 50's era style so this site filled my retro needs! If you couldn't tell by my review, Love, Love, Love them! I forgot to grab a picture of both before washing but they're amazing!
For the prom that would never happen 2020, my daughter was ready to stun her date! The illusion straps made this a showstopper. Only needed slight alterations in top and length. Good communication with customer service since it was on back order at the time.
I ordered my dress a month ago and never received it. DO NOT BUY CLOTHES HERE. They sure took my money though
I have been ordering a dress for more than a month... I still do not receive it, when I pay for fast delivery. I wanted it for my birthday, I also sent them an email and I have not received a response. They suck!
Hi Erendira,
Thank you for your order and so sorry to hear that.
Retro-stage never let any of our customers lost money in our shop.
We failed to find out your order number via your name, Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
I was surprised that the item i got was a cheap, thin, polyester costume. For $42 i expected something at least middle of the road. This is worse than a $15 Halloween costume. And as a matter of fact, the front of the package claimed the worth of the goods was $10. Which sounds about right. They even lied about the material on their website, claiming it was made of soft stretchy Cotton, Spandex. It's not. It's made of Polyester. Liars.
Don't pay of this Cheap Chinese Crap. It's a thoughtless, attempt to cash in on retro fashion by overcharging on poorly assembled goods.
They will make you pay OVER 75% of the price of the product to return the item to a country that it wasn't even sent from. They will not pay for your return, even after lying to you about what the product is made of, and lying about the price of their product. They are scammers. Do not buy from them!
Hi Alice,
Thank you for your message and so sorry to hear that our dresses do not meet your requirement.
If the dress you got has any damaged problem, show us in photos and we will apply for a full refund or resend for you, No need to return back.
If you do not love them, you can return back to get a full refund, I have to remind you that The cost of return will be paid by yourself.
We failed to find out your order number via your name, Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
Awesome products! I love the many choices I got to choose from and I was able to find something with sleeves and long enough that I could wear it to church. I'm happy!
Ordered some clothes from here and then there were some problems with the order process so I contacted customer service. Customer service was very rude and unhelpful. I told my friend about what happened and she said that she had similar issues when she also ordered from Retrostage a few months ago and that they refused to give her a refund when they only sent 2 out of the 3 items she ordered. Buy elsewhere!
Hi Miki,
Thank you for your order and so sorry to hear that.
Retro-stage never let any of our customers lost money in our shop.
We failed to find out your order number via your name, Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
Ould return the product within 15 days of receiving it... I FEAR I WILL NEVER RECEIVE IT! They literally just took my money. Oh AND I keep receiving auto generated emails from them asking to write a good review for them and I'll receive a 15% discount. I never received my full order to begin with.
I want a refund for the two dresses I have yet to receive: 57.54. I would also like for it to be clear that this company is obviously not based in the US and it's website and address make it seem to be. The obvious copy/paste responses are irritating and frustrating. If this was a US based company this would not be an issue even with shipping from warehouses all over the globe. I don't think that asking for just the refund of the amount of two never received items is to much to ask for.
Hi Brittnie,
Thank you for your order and so sorry to hear that.
We currently have warehouses in the United States, Europe, and China. Usually, products will be sent as per the principle of proximity. And we will arrange a transfer from the allocation of other warehouses if any items are out of stock.
Retro-stage never let any of our customers lost money in our shop.
We failed to find out your order number via your name, Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
I have not yet received my order, as it has only just shipped ( which was really quick!) I'm amazed at the selection and ease at checkout. Can't wait!
Beautiful material and perfect pairing with petticoat, I also bought the belt and stockings, great pairing!
Very beautiful dress. Great find.
I ordered two dresses two weeks ago and have yet to receive a confirmation order or a tracking number. I have sent an email to customer service on two separate occasions asking for an update with no response. I understand that they may be busy due to the current global situation but two weeks is an excessive amount of time to respond to an inquiry. I've read other reviews so it appears that others have had a similar experience and that the only way to get a response from their terrible customer service is to post a negetive review. My card has been charged and I have no idea if I will ever get what I paid for despite paying for faster shipping.
Really disappointed.
Hi Nadia,
Thank you for your message and so sorry to hear that.
Normally all of our customers' emails will be replied in within 24 hours, except weekend, and holiday.
We failed to find out your order number via your name, Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
After my daughter and I looked over the website several times and found the prices to be decent, I chose to order her a beautiful 1920's style flapper dress. I ordered the dress with accessories on April 29,2020, I finally received my order on May 25,2020.
They state in the description that the product will be prepared and inspected by quality control before being shipped. There are several pulled fringes at the bottom and several pulled/hanging threads (photos posted).
The dress is pretty, is lined, and looks nice on my daughter. The fit is slightly larger than described, but not a full size so I would follow the size chart and it runs true to size.
I would HIGHLY recommend if you were planning on ordering an items you do so in plenty of time since shipping takes a ridiculously long time. I was also not aware the item was being shipped from China when ordered and being shipped via DHL.
Not sure if I would order from again. If I did I would make sure I ordered LONG in advance to assure it makes it in time.
Bottom line:
They do have cute items, but they aren't in great shape when they are received and the shipping is long.
Sherri
Thank you so much for your order and message.
About the shipping, We currently have warehouses in the United States, Europe, and China. Usually, products will be sent as per the principle of proximity. And we will arrange a transfer from the allocation of other warehouses if any items are out of stock. Now the shipping time might be a delay for the current COVID-19 epidemic, please kindly understand.
About the tassels. It is a tassel process. It is normal to drop a few tassels occasionally and it will not affect the overall appearance. Each tassel can be pulled to adjust the length, please do not pull out the whole tassel. Please understand that.
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
I ordered a dress back in April it's still not here. I tried to get ahold of someone to cancel my order with no response. I just want my money back.
Kendra J.
Thank you for your order and so sorry to hear that.
Retro-stage never let any of our customers lost money in our shop.
Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
I ordered my dress on May 8th. I have since been told that my dress has shipped...
Multiple times. When I was "finally" able to track my dress I discovered that it hasn't been shipped. They lied to me multiple times. Now I just want my money back. I will be reporting Retro Stage to the BBB and the FBI Cyber Crimes Unit and using the mails they sent to me as proof of fraud. I don't mind my item being a bit late. It is part of the pandemic situation we are all currently experiencing. I will not stand for being lied to and jerked around.
Jeanette M.
Thank you for your order and so sorry to hear that.
Retro-stage never let any of our customers lost money in our shop. You will surely get your items or a full refund about your order.
Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
I'm very disappointed. I ordered the dresses, paid expedited shipping, and sent an email to the company saying I needed the dresses by a certain date. I waited until a couple days before I needed the dresses and I tracked the dresses and called the facility the package was supposed to be at and they said they didn't have it. I emailed Retro Stage to see if they would help me locate the dresses because I really needed them by a certain date. I never heard back from them and the dresses didn't even come in in the time frame they were supposed to with the expedited shipping. I am very annoyed with the poor delivery time and not hearing back from the company. Will be returning the dresses whenever they get here and won't be buying from Retro Stage ever again.
Hi Hailey C.
Thank you for your order and so sorry to hear that.
Retro-stage never let any of our customers lost money in our shop.
We failed to find out your order number via your name, Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.com
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team
It took some time to arrive but it was worth it, beautiful dress, exactly like the pictures and the size was like it said on the site. It's so confortable I don't even want to take it off, can't wait to wear it out on dates.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Linda E,
Thank you for your order and so sorry to hear that.
We failed to check out your order information. Could you please provide your order number so that we can check for you soon?
If there have any more request, please kindly contact us via email address: service@retro-stage.fr
Or you can call 626-333-4772 Monday-Friday 9:00 am-6:00 pm PST ( Due to the world time difference, the phone will be unattended because of the off-duty. Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
Have a nice day.
Yours Sincerely,
Retro-stage Team