On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Took a bit longer than expected, but was still very helpful.
Input of information was painless, and I was able to make personal changes outside of the websites templates.
Took a bit longer than expected, but was still very helpful.
Ritz been quick to the point and easy able to understand everything that's being asked and recorded
Customer service was great! I needed to change something after saving my resume and they assisted with that immediately.
I would have given it 5 but I didn't know I'd have to pay from the beginning
I am disappointed to find that after the opening search said this was a free resume builder that I was charged after completing my information page. False advertisement and tricked into buying 'trial' subscription after stating this was a free page.
Charging $35 so I can fill in some blanks is a scam, and y'all should be ashamed.
Easiest resume I've ever written. It does it all for you.
The site was very helpful and easy to use. However, it's falsely advertised as free.
It's misleading when you proclaim that this service is free, as it clearly is not.
Wish I could see the resume fully before handing over my credit card info
:)
Easy, quick with lots of excellent formats to choose from!
There is no option to leave out parts of the resume. So I cannot edit parts of your template which I do not want to include such as dates or the formatting for the skills. I do enjoy that the information is automatically populated into the different formats, but I cannot figure out how to edit the header under my name.
I went to this site because it was advertised as free but I was disappointed when I had to pay in order to access what I just spent over an hour working on
This helped me build my resume in less then 10 minutes and gave great examples of what every job description i had put down
Very easy and helpful and did not take too much time
I think ebing to edit job titles in job experience in review would be more beneficial and letting person know it's not free.
10/10
...
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.