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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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An interesting and fast way to put together a resume would be better if there was a section to add a photograph.
ResumeGenius made building my resume easy and professional, providing terminology and information that was otherwise not thought of.
It says free and then one goes through all of the steps only to find out one needs to pay 1.95 to get the result of your efforts.
This was a great experience however it is false advertising. Advertised as free but you have to subscribe to actually use the resume you create.
Great and easy website.
Not a good look, however, when you find out you have to pay after you have put an hour or more time into creating the resume. Never tells you anywhere that you have to pay, just sneaks it up on you at the end. Really scummy.
I went through the whole process of building a "free" resume. At no point was there any indication that it was based on a membership, which makes it not free. I'm not against paying for the service that was provided to me but I should have been made aware up front that once I went through all the steps of entering my information that it will cost money. And the fact that it's a trial period that I will have to eventually opt out of in 14 days is really irritating at well. It said FREE this isn't free. It's a great product but I feel like I was bait and switched because here I am paying money for a service that I wouldn't have just sunk an hour into had I known that it wasn't free.
This was so helpful in completely my resume quickly!
The template is great. I didn't realize upfront that I would have to include a credit card to use the advertised free service.
Method of payment would not process. Had to use another card. Offer was suppose to be free and was required to sign up for plan not interested in keeping.
Although i feel it is slightly misleading with the promise of a free service that ended up not being free at all. Overall it was a wonderful service and a smart purchase that will no doubt get me hired soon.
Would have feel better if you let me know how much I need to pay before I start drafting the resume.
Very easy to do. The resume template is dynamic. I love the auto populate feature and the suggestions on bullet points to add.
My resume has never looked so professional before. This was so fun!
I couldn't find my resin after I paid for it sent me to a blank screen
Great to get started and have a template to jumpstart my career shift.
It's simple and straight forward, can't complain one bit!
User friendly - quickly able to fill out template!
Very easy, streamlined process, and created my resume quickly.
Thank you, i hate making resumes and this has helped me so far
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.