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Established in 2008.
Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience.
Check us out!
https://vimeo.com/114529272
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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It stated that it was free, but in the end then you have to pay or all your work is lost because you can not get it.
It should have been more clear that this service charges for formatting upfront. You ut a lot of work into creating a resume only for it to be charged later on.
Amazing how it puts all your information into the right format
Me experience was great, I enjoyed using it except where I had to pay.
Quick, easy and my resume looks very professional!
My niece Courtney Sue LeCates told me about this yesterday after she took advantage of the trial and it's been just as awesome and easy to use as she described
So far so good. Haven't been able to download it yet.
It said free but they offered me a trial for $1.95
Easy and simple to use. I would recommend to others
I'm only giving this service 3 stars for the following reasons:
1) I wasn't aware that it was a paid service until after I entered all my resume info.
2) There are only two subscription options available and only one of them includes a 14-day trial. I think both of them should offer the trial.
3) The template I chose appeared to have some punctuation-related formatting errors, which required corrections.
Not happy with subscription selection.
Sneaky offer for a free resume thats not free.
Experience filling out for the resume was fun.
It took me he's to figure out navigation around the site I got stuck could not complete and save. When all said and done in told it is 1.99 when it advertised free
I think the pricing of this is a little high is all. But great quality overall.
They mislead you by making you think they are providing a free resume builder, let you go through the trouble of filling out all your information, then they charge you to save it.
I thoroughly enjoyed the many options to choose from.
A little surprising to hear a free template costs at the end. A bit misleading.
The process on building a resume is quick, easy, and efficient.
Same as every other resume website - "free" until you want to actually access the resume. At least I like the template.
I think that instead of forcing people into a trial period they have to cancel, the company should offer a one time nominal fee.
Would be nice to know that i would have to pay at the end
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.