Established in 2008.
Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience.
Check us out!
https://vimeo.com/114529272
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
Easy and efficient. Like the user friendly interface.
This is an awesome way to complete my resume. Thank you!
I've only created the resume. Looking forward to see if I get a response.
Your resume builder is excellent. I wish the trial was free though.
I was lead to believe that this was free and at the end or the process and all the time that I spent I get to the work that I have done I have to enter my credit card just to download the work I could have went to a different website
Did not like you saying it's free and then after I completed resume I had to pay. Just not true.
Didn't know it'd cost something, spent like 2 hours working on my resume to find out it wasn't a free service.
4
So far this has been a very quick, and smooth experience. I am about to go through the downloading phase of this process, hope it continues to go smoothly!
You misrepresent your service as free, should be illegal
Super easy to use with great layouts to choose from!
This was very helpful to finish this painful process quickly.
Tell me I have to pay for it before I completely finish building it. Felt like I get conned into paying for it.
I didn't realize that there was a fee to use the resume, but it's completely worth it. Just maybe tell your customers about the fee from the beginning.
I didn't realize I wasn't on the free option anymore and started to fill out a new resume, and at the end after all the work it asked for $$, maybe put that at the beginning as reminder since elsewhere it states free, and forgot about my previous trial and other monthly plan in the long ago past
I was under the impression that this was a free service. It is unfortunate that all information is added prior to determining that there is a trial.
Tell people that they can't download their resume unless you buy at the beginning before they waste 15 minutes
Great assistance with building my resume. Easy as Pie
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.