About the Business
Established in 2008. Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience. Check us out! https://vimeo.com/114529272
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
I tried to cancel my membership before the deadline but ended up getting charged anyway. I contacted them and was basically told the only way I could get a refund was if I left a positive review for them online. That's not right! Here is the email I was sent: "My name is Betty and I am the new Manager of Customer Relations at Resume Genius.
First of all I just wanted to express my apologies for any inconvenience you might have experienced using our site.
I was recently put in charge of this division in order to re-structure our policies and make sure we are providing the best service possible. I am aware that our refund guidelines are very strict and I am working hard to change this for the better.
My goal is to have a "no questions asked refund policy" in the future. I have talked to our Accounting Department about making an exception in your case after I read the transcript of the interaction you had with our agent.
Your refund has been processed. Usual timeframes to receive the credit in your account are 20 - 25 days.
I would like to help you expedite that process by putting in a word with our Accounting Team. I am simply asking for feedback.
Leaving a positive review about our interaction today takes only 1 minute and it will help tremendously in re-shaping our refund policy and getting your credit processed a lot faster.
Submitting the review with positive feedback will allow me to expedite your credit and get it processed within a just a few hours. Please feel free to mention my name. I want to show our corporate office that we can turn a negative experience into a positive one which is why it would be extremely helpful.
Once you are done submitting the review please let me know so I can check it and I will be sure to inform our Accounting Department so they can expedite your credit."
I wasn't going to play into this scam so I never wrote a positive review and also never got my refund. STAY AWAY!
ResumeGenius has been a great help to building my resume from scratch. They give you tons of examples to personalize your resume and make it look professional. Also, whenever I have needed to talk to customer service, they were very polite and helpful. I will defintely be using ResumeGenius in the future to update my resume
The site does not give you a hard time in creating the most up to date resume formats on the website. Plus, they offer value for your money by offering the most negotiable plans. The best part is they have good customer relations and their reps just love what they do. I will definitely recommend your website to my colleagues.
This website rocks! Super prostrated on how to created a resume. One of my friends recommended me this website, then I give a try to my surprise it is very amazing.! Thank you guys.
I love their website- templates, content and customer service is a pro. Everything you need in one site.
Best resume website out there. Building a resume had never been this easy and fast. Not to mention the very responsive customer support. Would totally recommend to any job seeker that needs a resume asap.
I did not exactly know how to start with my resume. Good thing I came across this website. I had a few problems with editing but the representative I talked with was proficient enough and really made it easy for me. I got the trial plan, it's just what I needed. They also cancelled it for me and was informed about fees and policy
Prompt and very accommodating customer service. They fixed my problem with no problem at all. Highly recommended.
Your resume is only free if you pay. Though they advertise themselves on search engines and in their FAQs as being free, so you'll spend all your time creating your resume AND THEN they'll hit you with the cost to download it.
Definitely a good one to choose from when you are looking for great Resumes. I ended up creating the plan you offered and it looks absolutely professional and neatly structured. I appreciate the website's way of doing the resume's in a completely well done manner. Nicely done.
I forgot my password and use the chat option for help. The response was quick and the agent who helped me is friendly and resolved my problem. Now, I was able to access my resume and make some edits.
Was applying for a job then they ask me to update my resume and cover letter. I try to browse this site and made a resume with you guys. The format and the template is very nice. So I purchase the trail and print a resume and cover letter. I was impressed with the platform. I was able to update my resume and cover letter, then the best thing is I got the job. Thank's to this website.!
I strongly recommend your site for those who need help in their resume. You have pretty awesome templates and your customer service reps are so friendly and very helpful.
Here's the issue. Site is easy to use and informative, but wait until you no longer need the service anymore and try to cancel. What a nightmare. Several unauthorized charges on my credit card after cancelling the service. Support is not helpful, and rude. They are not accommodating or understanding. Awful customer service is an understatement. I cancelled on the 10th of the month, the automatic charge took place on the 8th and they wouldn't issue me a credit or prorate it. That's just ridiculous. And unjust.
Customer service is awesome and trial offer is very affordable. Wide selection of resume designs. Definitely I will recommend.
I was in a rush to download my resume for an interview but for some reason, I just could not download it. Resume Genius has a team of amazing customer service representatives who are very patient and professional. Surprisingly, I got my resume in less than 2 minutes of talking to them. Wow!
It took my money after saying it was $2 and then said the website services are shut down which means that I can't cancel my account.
Great styles to choose from. Easy to download and edit right away. I highly recommend using Resume Genius for your next resume or cover letter. Thank you!
The CSR was quick to respond and got was very informative. Had a chance to talk to a guy but I forgot his name, he provided me suggestions for my resume which were very useful
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members