Established in 2008. Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience. Check us out! https://vimeo.com/114529272
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
There was no indication of payment until I tried to download, please notify me earlier.
This is not as user friendly as I thought it would be and this is taking a very long time. I entered some data and I don't even see it on the draft. I will have to enter it again.
:)
Such a great site! I just wish I had control to make changes to spacing and margins.
If I have to pay for the service, then do all that before I do the cover letter.
I don't care about money, but your payment method is just like a bandit.
Was told I would be able to download a resume for free, but was required to pay for a plan before having access to download my resume. Very decieving.
I think that service is too expensive for a single use.
You should offer a low cost option for one time use or one day use, because as a common person I do not need to use this service for more that one day.
I think that service is too expensive for a single use.
You should offer a low cost option for one time use or one day use, because as a common person I do not need to use this service for more that one day.
It seems misleading at first you believe it would be free service but it is not. It would be understandable to make more simple templates or ones that are meant to be free. While those who are more complex you would have to purchase.
Kinda dumb how I had to pay for it if it said free but okay
This made creating my resume very easy, even with gaps in my employment. I especially appreciated the creation of a summary statement.
This site is very handy and very efficient at helping to form resumes.
I like the way the CV template is. It's user-friendly and easy to navigate. However, I noticed there isn't a next line bullet where you write work responsibilities.
Was extremely helpful with assisting me. Straight forward and easy. Thankyou
Made thinking very helpful for me in the process of making a resume.
I do NOT appreciate your bait-and-switch pretending to offer a free resume and then when the whole resume is done your website FORCES me to PAY for a download. I even spoke to customer service and the "free" thing that was given me was just text and NOT REALLY A RESUME. Shame. On. You.
I enjoyed using your software. However, it would be nice to know upfront that it is going to cost money to actually get the resume. Smart of you to let your customers go through the whole process first. This way, they've already completed the resume and are very likely to purchase the product. Kudos to you and your deceptiveness, it worked.
Love the ease of creating the cover letter. Looking forward to creating my resume.
Very Easy to use! I hate over complicated and Resume Genius could not have made it easier to accomplish a well written cover letter!
It says I'll be charged on 27/12/2019. But already payment is processed.
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.