On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy to use. I uploaded my current resume and with a little editing I was able to complete my new resume in 15 minutes and it looks impressive and professional.
Great, I liked the templates and ideas of how to improve my resume. Thanks so much.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I wish the first resume would be free to download before I typed everything out
Hello Sonia,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Very easy to use and super helpful in creating a resume from scratch!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Having the charge auto renew makes you look like a scam.
Hello Julia,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
How easy and quick it is to get the perfect resume
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I thought it was going to be free the entire time.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This site was a lifesaver! I was overwhelmed with updating my old resume but the options at resumegenius.com were excellent.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I enjoy seeing the recommendations from different titles and positions and then I am able to adapt and alter the references that suite my experience.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This is absolutely the best resume building site I have ever used. Fast efficient. The bullet point that offer take resume to next level
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
It was easy i havent did a resume for over 26 years because i was self employed, this really helped in so many way
We are happy to read about your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!
Regards,
Resume Genius
Its so expensive for no reason adn i have to call $#*!ty service to get this canceld
Hello Andrea,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I would have preferred knowing the cost before proceeding
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I did a search for free templates. You waited until the end of the forms, after all the work was done, to mention price. Pretty shady practice. I paid because I was short on time and needed this done quickly.
Hello Shannon,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Pretty intuitive program that i found fairly easy to use
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I haven't written a resume in a long time. This was a helpful refresher.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very helpful and to the point. Simplified the whole process!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy to use and the work was done for me -great job
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The resume builder was very easy to use. I was not expecting to be charged after completing the resume in order to download it, though!
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy to fill in blanks. Great suggestions for bullets. Fair price.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius