From the business
Established in 2008.
Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience.
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https://vimeo.com/114529272
ResumeGenius Reviews Summary
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
A great experience and gives excellent formats. However, I wish I could have moved to my liking (e.g., I would have liked to put "Volunteer Experience" above "Reference" but it wouldn't let me.
It was hard to type skills, the text box worked weirdly
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Resume Genius
Awesome very easy to use. Help me organize my skills and education.
Thank you for the great review. We are happy you enjoyed your experience.
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Resume Genius
Great templates, easy to use. Super happy using this for the first time
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Resume Genius
Said free, then once done resume template… they tell you there's a charge. Hmmm
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Resume Genius
Very user-friendly, does what it needs to do to provide a laid out resume.
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Resume Genius
Was told it was free until I completely finished resume. I wouldn't have been mad if you were upfront in there being a cost, I don't understand why you had to hide that.
Hello Rebecca,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
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Resume Genius
Wish I knew I'd have to pay for a FREE resume before i spent hours putting it together and I'm too tired to start again
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
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Resume Genius
Very good and excellent service. It's helping a lot for us to get resume.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You should not advertise as a free service if you are not a free service. Signing people up for a subscription in the small print is a scummy business practice. But you don't care about feedback, so I don't know why I'm bothering.
Hello Benjamin,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I don't appreciate being blindsided by a fee I would have liked to be informed up front.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
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Resume Genius
Had a hard time uploading and editing my previous resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I had to edit literally 2 words and a sentence and have to pay 24$ for that. Ridiculous. If I was not in such a time crunch I would have just made a whole new one elsewhere. Definitely would not recommend
Hello Ben,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
So far so good! I would definitely highly recommend to my friends
Thank you for your review. We are happy you enjoyed your experience.
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Resume Genius
It was stress free and simple. I love the help that was given.
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Once users choose a preferred template, they should be allowed to reformat certain sections within that template. Along with using color, helps resumes stand out.
As for payment, it needs to be made clear what kind of debit/credit cards are allowed. Previously I was able to use my Venmo card and now I cannot which unfortunately isn't efficient for all users.
Lastly, please make sure your customer service agent can actual provide CUSTOMER SERVICE. I had to call twice due to the first representative hanging up on me, I work in customer service and I can understand where people are unpleasant but sadly this mans responses were terrible with no help at all. He stated "I can only tell you how the platform works", then when I get more stern and choose to escalate the situation because he seemingly didn't want to clarify or deal with me - he tells me he will have a superior call me back but either way Im rude. When asking for his name to review he just hung up. I deal with "rude" customers and guests very often - but do I choose to make them feel like a problem (even if they're creating problems), dismiss their requests, call them rude, and then hang up the phone? NEVER.
However the second person I spoke to by the name of NEO, handled it perfectly. You need more employees like him.
Hello Alexandra,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Quick and easy! No problems building a great resume!
Thank you for the great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I do not appreciate websites that have me clearly whole resume, then pay for it. I also was told this website was free and it clearly is not. Not happy.
Hello Annabel,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I would love to have an option of no email for references because some of my previous jobs don't have email numbers only phone numbers.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
I tried using my Paypal card, which is the card I use for work (traveling CNA) and it would not accept it. That was the only issue I had as I like to keep all work purchases on one card for tax purposes.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great review. We are happy you enjoyed your experience.
Regards,
Resume Genius