On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great selection of descriptions provided in a concise manner
Very grateful for a quick and thorough resume build!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Very good is not enough to say how well this format works.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The site is easy to navigate and very user friendly.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Advertised as free, but I ended up having to pay for it...
Hello Taylor,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This made creating a resume so much more stress free than i could have imagined.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Thus far easy to use and love the ideas that I will get to edit.
I tried downloading my resume a first time after paying and it would not allow me to access it so I needed to pay triple the price to access it.
Haven't seen the resume, yet so it's difficult to to assess
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Easy quick helpful cheap smart so far I glad I did it
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
How come it cost $34 for a cover letter, and only $10 for a resume?
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Like the way it captured info from my existing resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
You advertise a free resume but make me pay for it once I'm done?
Hello Kamryn,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
I like how I was given option wording. This is what I was looking for
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Amazing but next time try and make it free for newcomers.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Very easy to build a resume for those reentering the workforce wanting to be in control of the skills they want to represent their professional experience.
Truly grateful so user friendly. Hope all ends will!
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
This website has helped me land two jobs furthering my career!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Throwing in a payment last minute is really sleazy
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Because you don't correct mistakes in the text. I mean grammar
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This was so easy and made my resume amazing. Better than I ever could have alone.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius