On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Established in 2008.
Resume Genius was designed to provide an online resume builder for users across hundreds of industries who need a new or updated professional resume. The resume builder uses a revolutionary powerful database with over 50,000 job phrases that users can choose from. The resume maker is fine tuned through testing to provide the best user experience.
Check us out!
https://vimeo.com/114529272
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The whole advertisment of it being a free service but then needing to pay for the download was a bit of a pain in the $#*!.
Looks great. Very easy to use. But they didn't tell me about the payment until I was done creating the resume.
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Would be nice to be able to edit the fonts on the Resume, but otherwise very effective
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Said free let me build my resume only to charge me when it was time to download
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Very easy to use and many designs available to choose from. I have used man resume builders and this one is my favourite
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I like the services basically however, I do not like the way the advertising initially states that this is a "free download" and then in the end, you are to choose a 14 day trial for a small fee or a monthly service but alas, the 14 day trial turns into a monthly service if you fail to cancel within the 14 days.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Bait and Switch. Offers free resume, then charges for retrieving resume, and auto subscription that we have to cancel. Had the charge information been upfront and notified of beforehand, different matter.
Hello Chad,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
You guys make it hard to get a resume and just charge
Hello Daniel,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Awesome! Everyone like me who has experience but does not know how to articulate the words needs this tool.
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I was super surprised at all of the pre-notes that you could feel your skills and your things with very impressed
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Product seems good, I don't like the affirmative, auto credit card feature!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
This was so helpful and easy to use by far the best one
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Suggested items for form filling are very helpful.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
I am very satisfy with your follow through each steps of the resume platform. It's very helpful.
Thank you
KKS
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Exquisite web layout and simplified entries. Template was superb
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
The set up made it so easy to create and modify my resume!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Stating this service is free then requiring payment is a flat out lie
Hello Alyssa,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Quick to fill out info. The suggestions/tips were really helpful.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Free turned into payment when its all said and done, of course. More transparency would be nice.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius