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Resume Genius was established in 2009 to help Americans make resumes and cover letters faster. The business has since transformed into a leading online resource for job seekers across the globe. With a professional resume builder that leverages AI technology, resume writing and formatting guides, plus hundreds of free resume templates, Resume Genius provides every resource and tool you need to earn more interviews and land better jobs.
Learn how to use our software for free here:
https://www.youtube.com/watch?v=oeti3oqe1la
The company has established a strong reputation for its user-friendly resume-building platform, which is praised for its intuitive design, effective templates, and time-saving capabilities. Many customers express satisfaction with the polished results and helpful prompts that enhance their resumes. However, concerns regarding the transparency of pricing practices are prevalent, with some users feeling misled by the marketing of free access. Additionally, issues with customization options and the accuracy of information fetched have been noted. Overall, while the service is highly regarded for its quality and ease of use, addressing pricing clarity could further enhance customer trust.
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Says free, but charges to download. It's cheap, but not free.
Very easy to use. Great help and even better looking resume!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
Thanks to resumegenius creating a new resume was quick and easy.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Unable to remove the country in education. Defaults it to US even when I have not entered any or entered other country.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
MAking the process of resume writing so much easier
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
While nice being able to build a resume quickly, being forced to pay after putting in all the work without for knowledge of needing to pay is a turn off and if i wasn't in a hurry would not have paid.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Text download only was free option not clearly communicated on website... tricky
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
...
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Would like to be able to use a secure payment system like pay pal
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Information is brought in out of chronological order which required extensive editing.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Save me lot of time, quick and easy access to it, it saved my day! Enjoy it very much! Thank you!
Thank you for your great review! We are happy you enjoyed your experience.
Regards,
Resume Genius
I wish there were more format options or a way to adjust/rearrange on the formats there already are.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
This was supposed to be a free service, but after I got done filling everything out, you guys scammed me by saying I need to pay to save my résumé.
Hello Almira,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
This is the quickest and easiest I have ever built a resume! I rated 4 stars instead of 5 because I want to be able to move around one section on my resume.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Love how easy it is to create a resume. Very helpful to have prompts and recommedations. Also love the style of the templates.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Your advertisement says there's no credit card needed that this was free but as I can see, I had to put a credit card in to get the resume
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
So far, very pleased. I like the auto inputs based on job title.
Thank you for your great review. We are happy you enjoyed your experience.
Regards,
Resume Genius
3 cards did not work and first rep I spoke with refused to help at all
Hello Gunjan,
We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you.
Regards,
Resume Genius
Resume genius is great so far.
I had used my debit card for payment and had to contact you all to be told had to use credit card to process and access my resume.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius
Awesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesomeawesome
Thank you for your review. We are happy you enjoyed your experience.
Regards,
Resume Genius
Answer: They stole my money! 240 bucks! I also went to the bank to dispute them.
Answer: Juan, shut up. You hire your customer service support as independent contractors from the Philippines. You know darn well that you INSTRUCT them to say this!
Answer: Hello Claudia, I want to apologize for the experience you had while using our site. Please contact me via e-mail so I can offer you a prompt resolution. betty@resumegenius.com I look forward to hearing from you. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Debbie, The information regarding our Subscription Service can be located in our Terms of Use, Plan Comparison, Sales Receipt, Plan Information, and Alerts. The cancellation process is very simple: Log in > My Account >> Plan Information >>> Cancel. ResumeGenius.com provides a full refund to customers who are still within their 14-day trial subscription term. Customers who wish to redeem a refund must contact customer service prior to the end of their trial subscription term either by calling customer support at (866) 215-9048, emailing support@resumegenius.com, or by using live chat via ResumeGenius.com.
Answer: Hello Philo, We appreciate you sharing your experience with us. We strive to deliver the best customer service experience and apologize if we have not met that standard for you. Shortly, you will receive a private message from Sitejabber, so we can investigate what is happening to you. Regards, Resume Genius
Answer: I contacted your company via email and was no help at all. Everyone please avoid this company at all costs.
Answer: Hello Rashawn, Thank you for reaching out. If you would like a customized critique, please send your resume for a review under the "Ask the Expert" section. In order to further assist you please call us at 1-866-215-9048 (Monday-Friday, 8 AM-12 AM EST). You can also email us at any time at support@resumegenius.com. Regards, Betty Ko Customer Service Manager Resume Genius
Answer: Hello Tammy, You can set printer preferences or change the font size. Please contact me via e-mail if you have further questions. betty@resumegenius.com Regards, Betty Ko Customer Service Manager Resume Genius
Answer: They charged me $39 were I have only enrolled for 14 days trial for $1.+. Since that day I am chasing them for the refund of my hard earn money on below email but didn't got any proper response. support@resumegenius.com I wish at least you get your money back.
Thank you. We are always open to new suggestions on ways we can improve, and your feedback helps us to do it.
Have a great day,
Resume Genius