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From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Fast live chat! Fast refund policy! Kind assistant! I satisfied with this company. Thank you. Daniel is very kind and expeditious. He gave me what I want exactly.
Steven B. Was incredibly nice and took the time to hear my problems. It was quite refreshing for a monday :) Super sweet and kind too :) He needs a promotion and a raise.
Sincerely,
The girl from the call center
Hi Sara,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Steven was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I have used Resume-Now for several years when transitioning between positions. I highly recommend their website! Catchy templates, great customer service. Plus, I've never had a problem when I've needed to cancel my prescription.
Hi Sara,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best with your job search.
Called to cancel my free Trial Subscription Victor V (Customer Service Representative) assisted me in a timely manner and gave me some good feedback on the Resume Now Service I definitely plan on recommending the service to friends and family
Hi Dsean,
We are glad that you were pleased with how Victor was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Thank you Steve Bolanos for the excellent communication and customer service.
My husband and son both used this service and the entire process and layout was easy to navigate. The best tools for us, were the use of recommended statements and alternative ways to word experiences, etc. We highly recommend the service!
BTW- they are gainfully employed and that makes wife and mom happy!
Hi Shelley,
We are excited that you were pleased with the Customer Service provided by Steve. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at Resume-Now. Thanks for the feedback, it's very important for us.
Customer Care agent was extremely helpful answered all my questions and took the time to show me examples, change features and walked me through format. He was very patient and understanding.
Hi Denise,
Thank you for that great review. We are happy to know that our experts were able to resolve your situation and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
I felt like I was talking to a best friend of 5 years when speaking with a customer service representative.
Hi Sara,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our service. At Resume-Now, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at Resume-Now.
Called tech support got a hold of a live person within seconds. Answered all my questions and provided me with multiple tools offered by their website
Hi Steve,
Thank you so much for this review. We are thrilled that you were delighted with our Customer service and with our website how your request was handled. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I was having trouble formatting my resume, and didn't have time to wait for an email back or talk on the phone, so I was able to live chat with a representative that talked me through how to fix my problem. Even then when I wasn't able to fix it, Andres was able to go right to my resume and fix the issue for me!
Hi Kristina,
Thank you for your feedback about Andres and how he was able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach. If you need further help, please do not hesitate to contact us.
Overall this is a user friendly website with many templates to assist you in developing your resume and cover letters. The price is a bit much, but if you need assistance it is worth the cost.
Thank you Johnny Morales with customer service, your assistance helping me cancel my account is appreciated. You explained additional services available and discounts if I choose to continue. I wish there were more like you out there.
Hi Leah,
We are excited that you were pleased with the Customer Service provided by Johnny. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at Resume-Now. Thanks for the feedback, it's very important for us.
Karen did her best in assisting me when I was in a tight budget constraint. Rather than having to cancel my subscription, she offered me a lower monthly cost to be able to access my resume until I found my "dream" job. I didn't know that people were still out there that cared. Thanks Karen - keep up the great customer service.
Hi Anna,
Thank you for your feedback about Karen and how she was able to provide assistance with your request. We strive to provide a great Customer Service experience with a one-stop resolution approach. If you need further help, please do not hesitate to contact us.
I came to build a resume and found many other resources that enhanced the experience. I have noticed that other reviews complained of difficulty in cancellation and unclear auto-pay membership. They must have fixed these problems because it was clearly noted at sign up that membership would be automatically billed until cancellation. I was able to cancel through online chat help rather easily.
Hi Matthew,
Thank you for that great feedback. It is excellent to know how you feel about our product and the hassle free experience that we provide. We strive to deliver to you what we do best.
I used this service to build a resume and didn't realize it charged me monthly for almost a year, but Karen Chicas was extremely helpful and quick to cancel it once I realized my error. I thought their service was great and love how my resume looks after using their tools.
Hi Nicole,
We are thrilled that you were delighted with how Karen was able to provide a resolution about your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
Patrick Hyman was most helpful and patient to help me to navigate my way around. Most of all he found my resume that after working on it for hours I lost. Patrick was savvy and easy to follow instructions from.
Thanks Patrick you save me!
Hi Paz,
Thank you for that great review. We are happy to know that our experts like Patrick were able to resolve your situation for you and that you were very pleased with our service. If you need anything in the future, just contact us, we’re here for you. Thanks!
Cesar was great and very helpful and patient with me and had a lot of knowledge and really went out of his ways to make sure I was happy. That's what I call exceptional customer service!
Hi Sam,
We are glad that you were pleased with how Cesar was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!
I panicked at the thought of losing my entire resume, but I contacted the tech dept at resume now and received the best customer service yet! I spoke with Juan who was able to identify the problem and retrieve my resume. He went above and beyond and emailed it to me. Thanks Juan you saved me a lot of time!
HI Tamilka,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Juan was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
I used the service to build a resume, but then got charged monthly, which I wan't expecting. I don't think the help I received or used was worth the money. But, I think I didn't fully use the service.
Hi Nora,
Thank you for your feedback and for sharing your experience with us.
Steven was one of the amazing costumer service specialist who gave me a great offer and I chose to keep my membership. Very easy access to your resume building.
Hi Zohra,
We are excited that you were pleased with the Customer Service provided by Steven. We are committed on providing a great customer service, rest assured that you will receive a quality service from all our agents at Resume-Now.
Thanks for the feedback, it's very important for us.
Typical unclear wording as to what you're signing up for, then sales pitch after sales pitch when you go to cancel. It amazes me that in this day and age, when user reviews are way more important than they were before, that companies still insist on pushing so hard to keep your business. I feel less inclined to return to this service by the second when that happens.
The person also asked me if I'm still in the job market. How is that any of their business? Ridiculous. The functionality of the exported document isn't even that great, by the way.
Hi Madelin,
Thank you for sharing your experience with us. We do apologize for failing on providing a pleasant experience, rest assured that we will handle the situation with your satisfaction as a priority. Please, contact us at Social@resumenow.com. We strive to provide a great Customer Service experience with a one-stop resolution approach to any situation.
The resume website was helpful. It provided good templates and offered various suggestions. I had to end up cancelling my subscription because it was too expensive. I think they need to lower the costs of the monthly subscription, in order for them to retain customers. They would be able to keep more customers if they lowered the monthly fare, then I think more people would continue to subscribe. I did speak to Karen, though to cancel my subscription and she was extremely friendly. She was very helpful. A true asset to the team.
Hi Gabby,
Thank you so much for this review. We are glad that you were pleased with our Customer Service team and how Karen was able to clarify your doubts. We are committed to providing great customer service. Thanks for the feedback, it's very important for us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sun,
We are glad that you were pleased with how Daniel was able to provide assistance with your request. We are committed to providing great customer service. Thank you so much for your awesome feedback!