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ResumeNowReviews 4,064

4.5

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From the business

Create a resume that gets results!

Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.


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ResumeNow Reviews Summary

The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
136
value
124
quality
114
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Missouri
2 reviews
1 helpful vote
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Nice!
January 24, 2019

Steven was helpful when I used the chat option.
I liked the website, ease and variety.
Will come back should there ever be a need.

Date of experience: August 7, 2017
Yashira H. — ResumeNow Rep
over a year old

Thank you for sharing your experience, Pat! Our Customer Service Team is committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!

Canada
1 review
0 helpful votes
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The website was very easy to use, very user-friendly. The online support was quick, accurate and very accommodating. I would recommend this site to anyone who is looking for a position.

Date of experience: August 7, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Trish,
Thank you for your kind words, Trish! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your job search!

Minnesota
1 review
0 helpful votes
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I got charged after canceling my account. No big deal really, customer service was fast, effective, and very friendly. Got refunded my total 21.90. Didn't like the resume, but I enjoyed the woman who assisted me on the phone with my refund

Date of experience: August 5, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Joclyn,
We take our customer’s satisfaction seriously and have taken note of your feedback as we’re constantly working towards improving your experience with us.

Missouri
1 review
0 helpful votes
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Do not use
August 2, 2017

This "free" resume builder is false advertising. They claim to get you a free month access but they charge you $19.95 for the first month and give you the second month free. When you try and contact them about the mistake they will not help you at all but continue to ask what they can do for you. I would not recommend this website to anyone.

Date of experience: August 2, 2017
Andy R. — ResumeNow Rep
over a year old

Thank you for sharing your experience with us, Sara. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.

Minnesota
1 review
1 helpful vote
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THEY ARE A SCAM!
July 31, 2017

This company is using my PERSONAL E-MAIL ADDRESS for everyone to respond to that is looking for their money refund this company has taken from them. I have had many, many phone conversations with the IT department to multiple Supervisors, still I am getting 20+ Inquiries in my personal E-Mail about refunds they owe people. This company is poorly ran and IT IS NOT FREE! Do not use the business they will RIP YOU OFF! My life has been absolutely frustrating due to all the E-Mails I received on a daily basis and no one from this company cares enough to solve the problem. VERY UNPROFESSIONAL BUSINESS GO ELSEWHERE!

Date of experience: July 31, 2017
Andy R. — ResumeNow Rep
over a year old

Hello Charleigh, we sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, we encourage you to contact us at Social@resume-now.com, With your message, we would appreciate it if you could include the e-mail address or account ID used to create your account with us. Thank you!

Connecticut
7 reviews
0 helpful votes
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Today I saw a charge on my bank account for Resume-now and forgot I had done a new resume for my husband. It really came out great. However that is all I thought we needed and forgot all about it. When I saw the charge and realized I missed the trial deadline and the monthly charge was now being applied I called to cancel, I met a nice lady named Rebaca. I wanted to cancel because after 100 applications there were 2 phone calls and no interviews and still no job. She informed me of the other offers they had on their website where they could help my husband look for the jobs he wanted and alerts would come to his phone as soon as they were available. There are customer service reps that he can call to get him to where he needs to be.
WOW a place that can really help him get some help! This has been such a struggle. Looking forward to working with them. By the way she lowered my monthly fee to stay to below $10.00 Just by working with her.

Date of experience: July 29, 2017
Australia
1 review
1 helpful vote
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Theives!
July 27, 2017

These people have been constantly debiting money from my bank card every month it started with only a few dollars it wasn't until I noticed a debit of $29.90 on my statement that caught my eye then further investigation only to find they have been deducting money from my debit card long after I had used the service. I have asked several times to have this resolved however get no response from their customer service team. I will be contacting my bank to advise Fraud and to further investigate.

Date of experience: July 27, 2017
Andy R. — ResumeNow Rep
over a year old

Thank you for sharing your experience with us, Mish. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.

Texas
1 review
0 helpful votes
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A+
July 26, 2017

Jose really helped me out and addressed my concerns and resolved them. He was able to make the necessary changes to help me and improve my satisfaction.

Date of experience: July 26, 2017
Andy R. — ResumeNow Rep
over a year old

Thank you for sharing your experience with Jose; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.

Massachusetts
1 review
0 helpful votes
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Richard helped fix my resume to make it look more professional. I thank him for his time and patients while on the phone with him, very friendly and cortious. After being with a company for 20 years I was part of a big layoff. I believe my new resume will help me on my journey for my next job. Thank You Again Richard!

Date of experience: July 26, 2017
Laura T. — ResumeNow Rep
over a year old

We’re proud to know that Richard was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!

California
1 review
1 helpful vote
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I tried canceling my account several times yet they continued to bill me! Finally I was given a cancellation # and told it was canceled... this process took 20 min on a chat! Way too long! Huge hassle and still no return of my month fee after I originally canceled! I do not feel like I got good service but actually was ripped off!

Date of experience: July 25, 2017
Laura T. — ResumeNow Rep
over a year old

Hi sierra,
We’re sorry to hear that your experience with us was less than great; is it possible to continue our conversation via DM?

New Jersey
2 reviews
0 helpful votes
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I have been using this since i got out from college, best service in this field so far.
They got very good database of employer and jobs.

Date of experience: July 25, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Brian,
Appreciate the 4 stars, Brian! Happy customers make our days brighter. Thanks!

Kentucky
1 review
1 helpful vote
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I'd never used a service like this before from a website on the internet. I am SO GLAD I decided to try it! It was Super-intuitive, Easy, and Fast! I was able to create my Husband's resume and put it in the pdf form that his job app required all with no prior experience! If you have basic internet skills you'll be able to create a professional looking resume with their templates in no time! Go ahead, try it & see for yourself! You'll be glad you did!

Date of experience: July 24, 2017
Laura T. — ResumeNow Rep
over a year old

Hi S. C.
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our resume builder. We take feedback to heart because it changes how we do things. In fact, we rely on it to continually improve our customer’s’ experience.

Indiana
1 review
0 helpful votes
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Beautiful resume
July 23, 2017

My husband needed a resume quick. This was a beautiful, fast and easy service. And we called customer service and the young lady was wonderful to work with. Thank you so much!

Date of experience: July 23, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Thomas,
Thanks for trusting us with helping you build out your resume. Happy to hear that is was as easy as 1, 2, 3! Best of luck!

Ohio
1 review
0 helpful votes
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Really nice tool!
July 23, 2017

I like the various formats available for the resume and cover letters. Things had changed so much since the last time I'd had to make a resume (about 15 years ago) and it was nice to just put plug in my experience and information and go.

Date of experience: July 23, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Brandon,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.

New York
1 review
0 helpful votes
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Paola did a wonderful job responding to all of my questions and solving the issues on my account. It's a good feeling to know when you see a company who really cares about their customers.

Date of experience: July 23, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Andriika,
We’re proud to know that Andriika was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!

New Jersey
1 review
0 helpful votes
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There was a misunderstanding I had due to hidden fees that I unfortunately did not read, but I was helped by a respectful gentleman named Jose. He & His Supervisor helped Me & gave Me no hassle. For this, I am grateful and satisfied. I will still use Resume Now in the future when the time is convenient. Thank You.

Date of experience: July 22, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Daniel,
Thank you, Daniel, for sharing your positive experience with us. Our Customer Service team is committed to always providing excellent customer service and we feel accomplished knowing that we deliver on our promise. If you need further help, please do not hesitate to contact us.

Indiana
1 review
0 helpful votes
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Well, first of all, I needed to prepare a simple resume and Resume-Now helped me do that, However, I was not aware that I would be charged a continuing $19.95 monthly fee. I only needed one resume. When I looked at my credit card and saw the charges every month, I logged in and did the on-line chat and cancelled my account. It was a pretty easy process. I think if I needed a continuing service, I would choose this service.

Date of experience: July 22, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Cynthia,
That’s what we like to hear, Cynthia. Our customer service team is always here to help. Thank you for sharing your experience.

Texas
1 review
0 helpful votes
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Had a bug in my resume format, chatted with customer service and they fixed it promptly. Resume looks great and usually has good feedback for edits. Overall, the program is worth the money to save me some time with preformatting and with the offer of technical advice. Don't like the occasional glitches.

Date of experience: July 21, 2017
Laura T. — ResumeNow Rep
over a year old

Hi SC,
Thanks for sharing your feedback and experience with us, SC!

Nebraska
1 review
0 helpful votes
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Never again
July 21, 2017

Signed up for free trial and missed the fine print that after 14 days they start charging $19.95 A month. Won't fall for that again. Program was overall good but wouldnt pay that much for it.

Date of experience: July 21, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Sam,
Thanks for sharing your feedback and experience with us, Sam!

California
2 reviews
0 helpful votes
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Thanks to Victor I was able to take care of my matter quickly. I am a busy women and needed to handle matter in a timely manner and that is just what Victor did.

Date of experience: July 21, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Kim,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Victor. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.