business logo of ResumeNow

ResumeNowReviews 4,064

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Create a resume that gets results!

Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.


How would you rate ResumeNow?
grey star
grey star
grey star
grey star
grey star

ResumeNow Reviews Summary

The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
136
value
124
quality
114
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
Follow Cassie W.
Unfollow Cassie W.
Share Review
Report Review

I was dreading helping my son make his first resume, but then I tried out this site and it was seamless and easy. There was so many options for duty descriptions and I almost enjoyed it.

Then I tried to cancel the payments, due to not needing the service anymore, and the payment came out anyway. I got on the computer and talked to someone with "live chat" and they helped to cancel me and even gave me my money back for the latest payment. (the payment was taken out of my account that day). The representative I talked to was great and really understanding.

I will be recommending this site to anyone looking to make/remake their resume.

Date of experience: October 12, 2017
Laura T. — ResumeNow Rep
over a year old

Thank you, Cassie, for sharing your positive experience with us. Our Customer Service team is committed to always providing excellent customer service and we feel accomplished knowing that we deliver on our promise. If you need further help, please do not hesitate to contact us.

Canada
1 review
1 helpful vote
Follow Lyndon S.
Unfollow Lyndon S.
Share Review
Report Review

Absolutely Awful
October 11, 2017

First off, I clicked on the "free resume builder" link on Facebook and go to the site and spend hours getting everything exactly how I want it. Only to find out that once you finish you actually have to pay. Secondly, there were numerous glitches leaving large gaps in my resume it would not allow me to get rid of. There were sections I added on my resume that for some unexplained reason it wouldn't allow me to click on to edit. Some sections didn't even show up until I printed it. Would not recommend to anyone. P.S. Don't forget to cancel subscription.

Date of experience: October 11, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Lyndon,
Thanks for bringing this to our attention, Lyndon. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!

Washington
1 review
0 helpful votes
Follow sharon b.
Unfollow sharon b.
Share Review
Report Review

Stopping service
October 7, 2017

Beware - this business does not cancel your service after your request and will continue to charge you. They won't refund the charges. Absolutely fraudulent and ridiculous business. I wouldn't recommend this to anyone.

Date of experience: October 7, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Sharon,
Thank you for sharing your experience with us, Sharon. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.

Canada
1 review
0 helpful votes
Follow Zhoii F.
Unfollow Zhoii F.
Share Review
Report Review

I have used the tool a lot of times, it really help build a very professional and competitive resume. I helped my family get one to in case hey will need it. I got the bank job using this tool.

Date of experience: October 7, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Zhoii,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.

Canada
1 review
1 helpful vote
Follow Ildiko B.
Unfollow Ildiko B.
Share Review
Report Review

Awesome
October 5, 2017

Juan Morales... great English and very helpful. Gave recommendations to avoid my making mistakes, which is not something others gave.

Date of experience: October 5, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Illdiko,
Thanks for bringing this to our attention, Illdiko. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you

Virginia
1 review
0 helpful votes
Follow Alisa P.
Unfollow Alisa P.
Share Review
Report Review

I was happy with the resume that was produced. It is very clean and professional. I was able to cancel the subscription right away, so that I wasn't charged after the 14 day trial at $1.45. I did so via chat. The individual I chatted with was very helpful.

Date of experience: October 5, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Alisa,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.

Massachusetts
1 review
1 helpful vote
Follow bob p.
Unfollow bob p.
Share Review
Report Review

Absolutely ridiculous
October 5, 2017

This website is just a scam waiting to happen. I was looking for a resume builder and stumbled upon this one. They say you can have a free 14 day trial and then cancel or else you'll be charged the monthly fee. After I had canceled, I was charged continuously until I finally noticed and when I called them. Customer service was terrible. I was put on hold for an extremely long time and the man I spoke with did not understand why I wanted to cancel and tried to tell me that their site is perfect for finding jobs. I said, "I am not looking for a job, I have a job thank you" and he continued to tell me how he can give me a discount which I continuously said no to. On the day that I was charged I called them and canceled the subscription online AND double checked over the phone. The next day I was charged again. Absolutely ridiculous. Do not use this website, don't even give them your email.

Date of experience: October 5, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Bob,
Thanks for bringing this to our attention, Bob. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!

Michigan
1 review
0 helpful votes
Follow Shelly V.
Unfollow Shelly V.
Share Review
Report Review

Extremely helpful.
October 4, 2017

Found Resume-Now very helpful in completing an updated resume. Paid the base of 1.95 cancelled within 9 days via very helpful agent through a chat. Received cancellation number so I will update this review if acct. Wasn't cancelled but so far highly recommend this service.

Date of experience: October 4, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Shelly,
Thanks for sharing your feedback and experience with us, Shelly!

Canada
1 review
1 helpful vote
Follow Maddie W.
Unfollow Maddie W.
Share Review
Report Review

I signed up for this and had meant to cancel right away but unfortunately forgot and was charged $24.95 per month for two months and it would have continued that way had I not called to cancel for a total of $300 per year almost for this service. I waited on hold for 30 minutes before trying the chat option and getting someone there faster. I spoke with Patric who was friendly but not very transparent. I told him right away I wanted to cancel and that when I was on the site if I clicked cancel it gave me an offfer if $4per month or $24.95 per year! That is $20 less per month or the same annual price of a year as I was paying for a month if I decided not to cancel. I asked Patric to match my monthly fee to that offer before cancelling so that I would only be billed the same amount as the offset hey were giving to those that were cancelling. He advised me that I should accept the offer and then he could refund me so that my account didnt cancel. I asked if I needed to keep the account in order to get the refund d and he advised I did not so since I am not using it I cancelled. He came back with a prorata refund of $16 which is generated by the system. I asked him to clarify what was being prorated since in had paid $50 for two months and that is not pro rated at all. He then told me that he had explained this to me if I cancelled WHAT?!?! Anyways he just kept asking over and over if he could help me with anything else instead of explaining how then pro rate works there and telling me that the system does it... so thanks for the $16 credit but Im super confused and wont be back...
If you can charge me the same thing monthly you give someone per year if they want to cancel I think you are a fraud.

Date of experience: October 1, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Maddie, thanks for taking the time to tell us about your recent experience with our Customer Service. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you

Florida
1 review
0 helpful votes
Follow Juan T.
Unfollow Juan T.
Share Review
Report Review

When I initially logged on to this site I was under the impression it was free when I finished with my resume it asked for payment of $1.95 okay not what I expected but that's a reasonable price, well come to find out I have been charged $19.95 a month for the past 2 months which was NOT specified. Now when I go to cancel it saying that I will be charged an additional time for the month delay of cancellation so all in all I'm roughly 62 dollars In an awful company that I used for all of 15 mins. Terrible company!

Date of experience: September 28, 2017
Kansas
1 review
1 helpful vote
Follow Rob H.
Unfollow Rob H.
Share Review
Report Review

Billing and Chat experience
September 27, 2017

After I signed up for Resume-Now service with a two week trial period I knew I would not be able to afford the normal fee and went to cancel the evening before I was to be billed. When I attempted to do so I was greeted with other billing options, including a 3/ every 4 weeks option. Since I did enjoy using the program this fit my need at this time as I am currently unemployed and still looking.

After getting a confirmation of the change the wording, at least for me, seemed confusing as it indicated I had signed up for a $3 discount and not a $3 plan.

Today I contacted the support team via chat option and the agent, Rosa, was very helpful in allaying my concerns and confirmed I did have a $3/four week plan. She was also helpful in changing my incorrect email information.

All in all I say great job, but please look into the verbiage for your plan confirmation, and please give Rosa what ever positive feedback your organization gives for doing a great job.

Date of experience: September 27, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Rob.
We’re proud to know that Rosa was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!

Colombia
1 review
0 helpful votes
Follow angela p.
Unfollow angela p.
Share Review
Report Review

Although I still feel the billing procedure was not transparent, at lease customer service did the best they could and I felt taken into account.
Thanks

Date of experience: September 27, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Angela,
Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.

Washington
1 review
0 helpful votes
Follow JoAnn G.
Unfollow JoAnn G.
Share Review
Report Review

Very attentive excellent
September 19, 2017

My customer serv rep was very attentive and knowledgeable thanks so much for making process easy! The resume on this site was easy and very impressive!

Date of experience: September 19, 2017
Laura T. — ResumeNow Rep
over a year old

Hi JoAnn,
That’s what we like to hear, JoAnn. Our customer service team is always here to help. Thank you for sharing your experience.

Canada
1 review
0 helpful votes
Follow Caroline M.
Unfollow Caroline M.
Share Review
Report Review

I had to rebuild my resume and the site provided me everything I needed! The job was done, easyly and quickly!
Later on, I had a billing issue (my fault, apparently) - and without a blink, Jonathan Valverde not only paid attention to my story, but also had the patience to explain me all I had to know AND HE FIXED MY PROBLEM... ALL OVER LIVE CHAT! Customer service 5 STARS. It seriously can't be better than that!

Date of experience: September 18, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Caroline,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Jonathan. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.

North Carolina
3 reviews
0 helpful votes
Follow Pat B.
Unfollow Pat B.
Share Review
Report Review

I had a problem with a resume and emailed customer service and they responded right away to help try to resolve my problem. Very satisfied with service.

Date of experience: September 17, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Pat,
That’s what we like to hear, Pat. Our customer service team is always here to help. Thank you for sharing your experience.

Florida
1 review
0 helpful votes
Follow Josue P.
Unfollow Josue P.
Share Review
Report Review

Very helpful
September 18, 2017

Mary was very helpful with my situation, I had a problem and she helped resolve it. Excellent customer service.

Date of experience: September 17, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Josue,
Thank you for sharing your experience with Mary, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.

Maryland
1 review
0 helpful votes
Follow Jannie N.
Unfollow Jannie N.
Share Review
Report Review

Love it
September 16, 2017

I always had a hard time trying to use the professional and educated words to identify about myself without sounding cocky, boastful or to wordy, but finding resume now is the best thing ever!. I don't even have to figure out what words to put together it does it for me, in so many different concept. I am very pleased, also I'm able to do other family members resume, which only would had taken me hours to do. It only takes me 1/2 hour for each completed resume. Love it

Date of experience: September 16, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Jannie,
Thank you for that awesome feedback. It is great to know how pleased you are with our product and the hassle free experience that we provide. We strive to deliver to you what we do best. We wish you the best in your job search.

Virginia
2 reviews
3 helpful votes
Follow Scott S.
Unfollow Scott S.
Share Review
Report Review

Resume Assistance
September 14, 2017

Just want to give a shout out to Shakira Griffith as she really helped me out to get my online Resume condensed for me. She was efficient and courteous! Wish all the customer service people I deal with were as good as she is. Thanks Shakira!

Date of experience: September 14, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Scott,
We’re proud to know that Shakira was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!

Minnesota
1 review
3 helpful votes
Follow Adria B.
Unfollow Adria B.
Share Review
Report Review

Scammed. Be careful.
September 8, 2017

I signed up with this company and even after just using it once during a free trial I still got charged 19.24. I called and spoke with a customer service representative who offered to refund and grant me a promotion which would be 9.95 monthly. Two weeks after this call, there was no refund, they did charge me the $9.95 in addition to the $ 19.24 they just charged and they took out a $0.30 and a $0.58 for nothing that they could explain. Be careful how you use this company. You may end up calling for the rest of your life!

Date of experience: September 8, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Adria,
Thanks for bringing this to our attention, Adria. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!

New Hampshire
1 review
0 helpful votes
Follow Tammy J.
Unfollow Tammy J.
Share Review
Report Review

I recommend Resume-Now
September 9, 2017

Great easy to use! Lots of tips and examples! Lots of extra support! Really helpful customer service! Thanks TC

Date of experience: September 8, 2017
Laura T. — ResumeNow Rep
over a year old

Hi Tammy,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.