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Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I had a billing issue and was able to Live Chat with Steven B. He was helpful and resolved my issue very quickly. This program is amazing and saves so much time. I highly recommend this program.
I call asking cancel my account that not is "free" the man at customer service is so good. Very kind. But so far the company don't return my money, and he say go to send me my resume fixed and in just one page and nothing this happen?
What is wrong?
Hi Maria,
Thanks for bringing this to our attention, Maria. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
The customer service is amazing, I messaged them needing to cancel, and they were polite and very helpful.
Hi Rilla,
That’s what we like to hear, Rilla. Our customer service team is always here to help. Thank you for sharing your experience.
Great site and good work of the customer service. Thank you Franciny Vargas for helping me with my cancellation procedure.
Hi Sophie,
Thank you for sharing your experience with Franciny, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
Frustrated at the lack of accommodation this site provides. It also did not provide me with me "FREE" resume and I ended up signing up for a prescription that never sent me an email. However, I had the best customer service via the live chat. Monica was excellent at fixing my account and listening to my complaints! Kudos to her! :)
Hi Brianna,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Monica. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Not only did they assist me with minor issue I had of just learning how to change something. They took the time to review both resume and cover letter to make sure the match. THANK YOU CHAT TEAM
Hi Jeff,
That’s what we like to hear, Jeff. Our customer service team is always here to help. Thank you for sharing your experience.
Very upset with this website and how they wait until you've spent a lot of time and effort building your resume just to end with, "oh by the way this program isn't actually free like we advertise." The website does a decent job providing an easily navigable template; however, when clicking on the website it says FREE resume builder and it is NOT FREE. Now I have to spend more time I don't have as I attempt to transfer all my information to a new FREE template, as I am applying for colleges in two days.
Hi Matthew,
We’re sorry to hear that you may have the wrong impression of our service and subscription. We would like to take this opportunity to clear up some information regarding your account:
Our free account gives you the chance to try out our resume builder before deciding to purchase. The ability to print, e-mail, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. When you select our 14-day trial enrollment, it provides all the details on screen which state that after the 14th day, it will auto enroll into the monthly subscription service. It also explains that you can cancel at any given time. This alert is also given when the credit card information is requested where it explains that unless you cancel, you automatically authorize us to charge your account every four weeks at the current rate of the subscription. Lastly, when you finish your enrollment process, an e-mail is sent explaining this as well. Auto e-mails can get picked up by the filter as spam or junk mail, redirecting this to the junk/spam folder. Please be sure to check these folders just in case.
We apologize for any confusion this may have caused. Please feel free to contact us if you have any further questions or concerns regarding our products and services. Thanks for getting in touch.
This company is one big fraud and I am in a fraud case against them. Without any approval of me and my husband they withdraw a monthly amount of $24,95 from our bankaccount since dec 2016. We tried to talk to them and sent several emails to complain but no answer back. Be very careful and please check your bankaccount!
Hi Lydia,
Thanks for bringing this to our attention, Lydia. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Good formats, don't use a Mac. Excellent customer service when I chatted. Thank you Juan. You are a good representative for the company.
Hi Tim,
Thanks for sharing your feedback and experience with us, Tim!
I spent hours building my resume because it kept freezing. I went to download because it's free and will not let me of course. I went to sign back in and it's gone. Terrible. I used another resume builder cost me almost 2 dollars to save my resume as many ways I wanted.
UPDATE*** If you notice I received a comment from resume now to help... I did what was asked and never heard anything back. DON'T WASTE YOUR TIME! TRY My perfect resume it's fantastic!
Hi Christine,
Thanks for bringing this to our attention, Christine. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Templates were the best! I would recommend this service to everyone! After years of not having to have a resume this breezed me right through the process!
Hi Joyce,
It’s great to hear that you’re pleased with your job-ready resume. We’re here to help jobseekers get their resumes ready so they can focus on getting the right job.
Thank you!
Both the customer service and the service itself were very good. I love the simple usage of the site, and when I was ready to cancel, they were quick, kind, and understanding.
Hi Nitalia,
That’s what we like to hear, Nitalia. Our customer service team is always here to help. Thank you for sharing your experience.
I spoke with Patric to cancel the service because it just wasn't benefiting me in the way I thought it would. He was incredibly helpful. If I find the need, I will use the service again.
Hi Donna,
Thank you for sharing your experience with Patrick; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
The software looks easy to use but apparently, when I tried to download it on the Word document it was very different and the layout was a complete mess. I have been told from the customer service I should have used Adobe PDF to have an exact same layout. The customer service was very good and helped me to correct the mistakes. I would say try to be patient for using this website because it might not do the job for you as quickly as you anticipated.
Hi Shabnam, Thank you so much for sharing your excellent experience with our Customer Service team. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Everything about the site was great, the resume building was easy and all other tools worked great, it was just really difficult to cancel, and even after I had canceled I was still getting charged months later, come to find out, so I had to live chat and try it again. But other than that the customer help was incredibly nice!
Hi Jessa, thanks for taking the time to tell us about your recent experience with our Customer Service. Your feedback is an important part of our efforts to keep customers happy. That's why we would appreciate it if you have any additional concerns regarding your account, please feel free to contact us at Social@resume-now.com so we can provide with further assistance. With your message, please include the e-mail address or account ID used to create your account with us so we can locate your information more efficiently.
Thank you!
They steal from you around 17 per month. What is worse, they have bought all these opinions to keep on with their robbery, just try to look for the lowest qualifying opinion and you'll get an idea of what really is Resumenow. Don't buy their 1 CV or you'll end being stolen much more (125 in my case). On the other hand, their tips are pretty good, but it can't justify their policy.
Hi Ivan,
We’re sorry that you may have gotten the wrong impression of our service and subscription resume builder service. We would like to provide you some information which may clear up any concerns about your account: Our free account gives you the opportunity to try out our resume and cover letter builder before deciding to purchase. The ability to print, email, or download your resumes and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free. In order to use all premium features of the service, we offer customers a 14 day access for $1.95 USD and we indicate up front that it will auto renew after the 14 day period and that it can be canceled at any time.
The auto renewal is listed with the features of the 14-day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. We do offer several ways to cancel including via phone, live chat, e-mail and self-cancellation in your Account Settings.
Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon!
Thanks again.
This site is really easy to use. It gives you suggestions on what to put. The suggestions were things that I really would never have thought to put in my resume. The suggestions made my resume a lot better than what I would have ever done myself.
Hi Annabelle,
It’s great to hear that you’re pleased with your job-ready resume. We’re here to help jobseekers get their resumes ready so they can focus on getting the right job. Thank you!
Alejandro Castro was very helpful with having my membership cancelled! He was very friendly and made the process very easy. Thank you, Alejandro! :)
Hi Morghen!
Thank you for sharing your experience with Alejandro; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I found this site to be easy to use and it creates a very nice looking well organized product. You have to be a conscious consumer and understand you are paying for a service but it can be a valuable service.
Thank you for your kind words, Leticia! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
They charged me during 12 months because I did not cancel the subscription. I used it twice. They do not want to reimburse me. Ridiculous.
Thank you for sharing your experience with us, Stephane. We strive to deliver A+ customer service and apologize for a not-so-great experience. Shortly, you will receive a direct message so we can look into this situation for you. We’ll be in touch soon! Thanks again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alesha,
Thank you for sharing your experience with Steven, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.