On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had the same problem like Oance F. Simply didn't see the subscription so when they taxed me next month I was like What? Non-refundable though! Yes, I have created nice CV which helped me with my interviews but it is disappointing to be charged like that!
I found the website via Edge search because I needed help with a particular resume, CV. I found the website easy and helpful, even giving hints to help guide me through the process of creating the resume. When I needed a customer service representative, they were polite and just nice. They encourage usage of the full site, for example, job postings that were listed on the site in my area. Next time, I plan to purchase.
Hi Judy,
That’s what we like to hear! Our customer service team is always here to help. Thank you for sharing your experience.
Just wonderful. My support staff, Josue Sanchez was very knowledgeable and quickly sorted out my concerns.
Hi Prithvi,
Thank you for sharing your experience with Josue; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
I subscribed to Resume-Now back in September 2017. I found a job within a month with the help of the Resume service and the other services it provides. Well worth the cost. I would highly recommend it to others looking to write up a professional resume.
Hi Jessie,
Thank you for the enthusiastic review and for letting us know that you landed a job, that’s terrific news! We’re glad to know how pleased you are with our resume builder and your finished resume. Wishing you the best of luck in your career!
Resume now has great features. It allowed me to build my resume in a couple of minutes as well as the cover letter. I got the position I was looking for and the resume style I submitted looked very clean and professional.
I canceled the subscription just because I do not like having recurring fees in my credit card... even though been aware of the convenience. Would definitely use it in the future
Hi Gri,
We appreciate the positive feedback, Gri, and we’re happy to hear that we were able to help you in your job search. Congrats on the new job!
The most idiotic service I have ever seen.
I made a CV with their CV builder and purchased it and instead of it being a one time purchase as it clearly appeared they activated a subscription with direct debit enabled without my consent for such a thing and I got taxed 300% the purchase I wanted to make because of it!
And now that I look back at my purchase email I saw in very small text the details of my subscription.
These cheap scummy tactics to sign people up for unwanted subscription in the hope that people will not see it and keep paying for a subscription that they did not want in the first place is the lowest of the low I've seen right next to scam websites.
I advise you to not try out their BS and go find some other site that has transparency when it comes to their purchases.
Hi Oance,
We sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, we encourage you to contact us at Social@resume-now.com. With your message, we would appreciate it if you could include the e-mail address or account ID used to create your account with us. Thank you!
Went online to do a resume, saw that the site was a(FREE TRAIL) free trail cost me $1.95. First thing is you do not get to see terms &conditions before you continue into program second there is no communication that by doing the (FREE TRAIL) that at the end of it you become a member costing $27.95 WHICH MUST GET CHARGED AT 12.01 AM at the trail ending. I am in australia and have tryed the 1800 number which you cannot get through to &emailed them & received message back with amessage telling me it is a unsercured site. So cannot talk to anyone so now have to go to the ACCC to lodge WHAT A SCAM
Hi Scott,
Thanks for bringing this to our attention, Scott. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
The ironic part about this is I didn't end up needing the service, but had signed up on accident. The customer service was responsive, concerned, and helped me with my need for a refund with a caring and quick manner. They offered me other options that could save me money if I needed the service, but didn't push when I declined. Impressed!
Hi Jacque,
We’re always thrilled to hear from happy customers. Thank you for sharing your experience! If you need further help, please do not hesitate to contact us.
Made a resume, paid $1.95 for it. Going back to school so the subscription wasn't necessary and did not have a hard time cancelling the subscription.
Hi Zack,
Thanks for sharing your feedback and experience with us!
Ana was great. She handled all my needs over the phone. Great Customer service.
11/27/2017. The service they provide is a great tool to help people do the resume.
Hi Makeya,
Thank you for sharing your experience with Ana; we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us
I had an issue downloading my resume and received prompt and courteous service by Patrick. Very impressed.
Hi Melanie,
We’re proud to know that Patrick was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
All in all my call was handled just fine. The representative cancelled it without too much of a hard sell. Thank you
Hi Donna,
That’s what we like to hear, Donna. Our customer service team is always here to help. Thank you for sharing your experience.
Spoke to Joyce Johnson via chat to cancel my account and get a refund. She was excellent and very attentive to my request. Excellent customer service and attention to detail. It is very refreshing to get someone who cares like she did. She did her job well and even tried to sell me on other offers and was not persistently negative and very respectful of my answer. I appreciated that.
Hi Ed,
We’re proud to know that Joyce was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
I cancelled my account today, speaking with a CSR by the name of Esmaralda, located in Costa Rico. She is a wonderful respresentative of this company, I wish more company's had CSR's who act with the professionalism that this woman demonstrated in our email chat. She is a hard working employee who is also working on a degree in Business Administration. I applaud her actions, her goals, and if this company realizes talent, they will promote her to a position of increased responsibility.
Hi Christopher,
Thank you so much for sharing your excellent experience with our Customer Service team and with the assistance provided by Esmeralda. We strive to provide an A+ Customer Service experience with a one-stop approach to any situation. We appreciate your detailed feedback, it's very important to us.
Customer Service was frustarting and insulting... I requested to have my account cancelled and rather than cancel my account the rep tried THREE TIMES to sell me on additional packages to keep my business... she then insisted she would like once more to make an offer to keep my account active to "go the extra mile"... I spent 20 minutes trying to make a simple request and they were ignoring me entirely.
Listen to your customer and don't sell to them when they ask to cancel
Hi John,
Thanks for bringing this to our attention, John. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Walter provided fantastic service and did not stop until he found the issue. Apparently there was a error when I signed up and I had created 2 accounts. I thought I had cancelled the account, but there were still charges being applied. Walter talked me into saving the first account at a lower cost and he researched and found the other account for me to get it cancelled.
Hi Debra,
We’re proud to know that Walter was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
The customer service representative was awesome! She gave me a great promotion on my monthly subscription!
Hi Paras,
Thank you, Paris, for sharing your positive experience with us. Our Customer Service team is committed to always providing excellent customer service and we feel accomplished knowing that we deliver on our promise. If you need further help, please do not hesitate to contact us.
Ur going to jail. Worst scam artists Ive ever seen. Crawl back into ur hole and stop posting BS apologies that mean nothing. U never fixed it u stole again
Hi Leah,
Thanks for bringing this to our attention, Leah. We’re disappointed to know that you’ve had this experience with us and you can rest assured that we are more than willing to assist you with your concern. Shortly, you will receive a direct message so we can look into this situation and protect your privacy. Thank you!
Took me about 30 mins to complete my resume. Provided a lot pre-typed suggestions to make the process even quicker.
Hi Bill,
Thank you for your kind words, Bill! It’s excellent to know how you feel about our resume builder. Wishing you the best of luck in your career!
I had to cancel my subscription because I no longer needed it. The customer service rep that I live chatted with Steven B. Helped me on live chat. He was professional, friendly, and quickly took care of what I needed to do. Thank you
Hi Angela,
Thank you for sharing your experience with Steven, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with just contact us.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Resume Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Maria,
We greatly appreciate you taking the time to write this review. You’re an essential part of our business and provide great help when it comes to improving our customer’s experience. Please let us know if there’s anything we can help with.