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Create a resume that gets results!
Resume Now AI Resume Builder is trusted by thousands of satisfied users to generate their resumes fast and easy. Our resume builder offers everyone from students and entry-level job seekers to experienced executives a fast and easy way to create a resume. With access to pre-written, industry-specific phrases and recruiter-approved templates, you can download a polished and professional resume in minutes.
ResumeNow Reviews Summary
The company enjoys a largely positive reputation, with customers frequently praising the quality of their resume services, user-friendly platform, and the professionalism of their support staff. Many reviews highlight the helpfulness and kindness of representatives, particularly mentioning individuals who provided exceptional service. However, some customers expressed concern regarding unexpected subscription charges, indicating a need for clearer communication about billing practices. Overall, while the company excels in customer support and product offerings, addressing the subscription confusion could enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I tried this website to make a resume. However, it is not the most user friendly. Anyway, the part they get you on is after the free trial, if you do not cancel on time for whatever reason (mine was that my wife was sick and ended up having to have surgery and miss a few days of work), they will charge you. You do not get a reminder email that the free trial was ending or that you were charged again. They charged me for a full month which was $43.80.
When I contacted customer service and asked for a refund since they could clearly see that I had not used it after the free trial period, all they replied with is "we cannot do that." They won't issue any refunds. That's how they get their money and they do not acre about their customers.
Needless to say, we will never use them again and we are telling everyone we know not to use the.
The website is quite robust and easy to use. I was able to craft a great resume for my wife in mere minutes. They are not very forthcoming about their charges though. There is very little on the front page (besides a "Try it for free" button at the bottom) to indicate that it is a paid service. You can jump right into the resume builder complete with all the options and features, build your resume, and right when you go to print it tells you that you need to pay.
They offer a low cost options to access the resume for two weeks, but lord help you if you don't read all the fine print. $40 /month subscription fee! Because everybody needs a subscription to a resume building website. I missed the bullet point about the auto-renewing subscription. They played "GOTCHA!" and I lost.
Hi Nathan W.,
Thanks for your feedback. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We also explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
Resume-Now
I am very peeved at the moment. I was in serious need of help for a resume and I thought this was a gift sent from god. Turns out I was wrong. I used this website one time and was already annoyed that I went through all of the trouble to create the resume and then find out I had to pay to access it. But I really needed the resume so I took out my card. Then to find out they charge me another $19.80 for a monthly subscription and when I contacted them they stated it was a valid charge and I could not get my money back. Who wants to pay $30 a month for this useless website? NOT ME! I am highly dissapointed and cancelled my subscription thank god, but now I lost the money I had away for my trip this week and I am on a super tight budget. Thanks a lot, NOT!
Hi Samantha W.,
I’m very sorry that you have had this experience with our service. The free account gives you the ability to try out the Resume Builder to get a feel for how it works, and see what it has to offer before deciding to purchase. There is no cost to TRY it out. At this time we do offer free text (. Txt) download of your resume. But if you would like a professionally formatted version you need to subscribe.
We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
Resume-Now
I have been putting off redoing my resume for weeks but found jobs that insisted on one even though their application was very thorough. This was EASY. Seriously built a very nice resume in about 15 min. Got the first job that I used it on as well. Cancelation was easy and they were friendly and professional throughout the process. I just loved how user friendly and flexible the site was to build my resume. TRY THIS!
Hi Allison E.,
Congratulations on your new job! We are glad that you loved the site. We wish you more success in your new career.
Best regards,
Anna
Resume-Now
I used this service because I needed to create a resume quickly. I agreed to the $1.95 fee and trial subscription mostly because they wait until the end of your process to tell you that you cannot download your work without it. I understood that I needed to cancel my subscription to avoid being charged $39.95 a month for a continuing subscription. I set myself a reminder alarm and wrote myself a note in my planner to take care of this; I did so 2 weeks before the 'trial' ended and though that would be the end of it.
The company charged me TWICE in two weeks (which, even if I had not cancelled my subscription, would have been a mistake--that is like a double mistake!), informed me upon calling that I had only deleted my information and not cancelled my subscription. When I protested and explained that I had followed their emailed instructions to cancel, the supervisor backtracked and said it was an error and my funds would be refunded.
I was refunded both wrong charges. I have a cancellation confirmation number. I have zero confidence that this is the end of my issues with this group of scam artists. According to a customer service rep, this is an account with no name, no email, no verifying info--just my CC number. What the honest f?
The attorney general in my state has been notified, my bank has been notified, and the CC company has been notified. If, like me, you have come to these reviews after using the service, please contact your state's AG so this site will be shut down.
If I could give less than one star, I would. I would give negative one million stars.
Hi Amanda S.,
I’m very sorry that you have had this experience with our service. Deactivating an account means you will not be able to access any of your resumes, cover letters, or emails, and this action cannot be undone. However, cancellation stops the auto-renewal.
In order for us to search an account that has been deleted, we ask for the last 4 digits of the card used to purchase and card holder’s name to cross reference.
With regard to the double charged, if proven that it was charged in error, we rectify the issue by refunding the said amount.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing and Product team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
Resume-Now
They billed me twice in one month then tried to give me an excuse about the billing being every 4 weeks. So I pointed out that I had one day left before it was 4 weeks but was told it was processed on the 31st on their computer but on my bank statement it was the 1st. I also waited almost 15 minutes to chat live with someone!
Hi Shannon S.,
I’m very sorry that you have had this experience with our service. Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
Resume-Now
I joined Resume now to build a Resume to land the job I was after. And I did!... It was really easy to build my Resume and cover letter. If I ever need to write another one I would use them again!
Jason
Hi Jason H.,
Congratulations on your new job! We are glad that you found the site easy to use. We wish you more success in your new career.
Best regards,
Anna
Resume-Now
Needed a resume to interview for a promotion at the company I've been employed by for 29yrs, resume-now made that process very quick & easy!
Hi Russell P.,
We are so happy that we were able to assist you, that you found the site and service helpful in your interview. We wish you career success!
Best Regards,
Anna
Resume-Now
Hi Erick P.,
Congratulations on your new job! We are glad that you found the site and customer service helpful. We wish you all the best in your new career.
Best regards,
Anna
Resume-Now
Resume Builder helped me make a resume that was far superior to the one I had previously made at my local job center with help from a job councilor. Because I had such a beautiful new resume and cover letter, I was offered the 1st job that I applied for. The one I REALLY wanted.
Resume Builder is the best!
Hi Alexandra M.,
Congratulations on your new job! We are happy that you liked the site. We wish you more success in your new career.
Best regards,
Anna
Resume-Now
Hi Mike D.,
We are glad that you had a good experience with our site. We wish you the best in your career search.
Best regards,
Anna
Resume-Now
I recommend this site to anyone needing a resume. It's easy to use explains things to make building your resume so easy.
Hi Lisa D.,
We are glad that you found the site easy to use. Thanks for recommending us to others. We wish you all the best!
Best regards,
Anna
Resume-Now
Great Website!. I had lost my resume after my computer crashed. I used the templates on Resume Now to create my resume in about an hour.
Hi Eric M.,
We are so happy that you found the site great. We wish you the best in your career search.
Best regards,
Anna
Resume-Now
I needed a quick, but thorough resume to help me land a federal job. The resume services helped me build and tailor a great one from scratch. The whole process was quick and easy.
Hi Deloris B.,
We are glad that you found the site easy to use. We wish you the best in your career search.
Best regards,
Anna
Resume-Now
A lot of people are spending time writing their resume only to find out it isn't actually free. All the other positive reviews are spoof reviews by the provider, just like any other falsely represented service -- there are a lot out there, and this is hardly the first. BEWARE!
Hi David H.,
I’m very sorry that you have had this experience with our service. Our free account gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
All customers are welcome to post their positive experience freely, as well as customers who had negative reviews of our site.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
Resume-Now
The templates & fonts were very useful. I needed the help in pulling together a polished resume, and the site was perfect.
Hi Helen R.,
We are glad that you found the site helpful. We wish you career success!
Best regards,
Anna
Resume-Now
Great website especially if you haven't done a resume in a long time
Hi Michelle J.,
We are glad that you found the site great. We wish you all the best!
Best regards,
Anna
Resume-Now
Excellent website. Very easy to use and informative. Great templates. My new employer even complimented me on my resume. Thank you!
Hi Daniel W.,
Congratulations on your new job! We are so glad that you loved our site. We wish you more success in your new career.
Best regards,
Anna
Resume-Now
The template that I used was very helpful and looked very professional. Couldn't have asked for better results.
Hi Billie M.,
We are glad that you found the site helpful. We wish you all the best!
Best regards,
Anna
Resume-Now
I give live career a five star rating. And I will recommend my friends to use this site. Thank you
Hi Delcina N.,
We’re glad that you liked our site. Thanks for recommending us to your friends. We wish you career success!
Best regards,
Anna
Resume-Now
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Darrin B.,
I’m very sorry that you have had this experience with our site and did not have the best customer service experience. We explain that the subscription is auto-renewing. Cancellation should take place within the 14 day period. The details of our subscription are listed on our sales page, and we also send a confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best Regards,
Anna
Resume-Now