Restoration Hardware

I purchased the Cloud sofa from RH. I was told in would be 3 months wait from when I purchased it on Father's day 2021 with my children. Ok. I get it - the couch is awesome, custom made, big delays. However, when I received an email for delivery earlier than expected, I was delighted. I selected a specific date - Sat, Aug 14,2021, to be exact. This day has now come and gone and nothing from RH. No update. No email. No phone call. Nothing.

So, I get on the chat feature with RH, and they have no record of that specific day for delivery. Hmm! Like really?

Yet, when I went into the Austin store a week before on the previous Sunday to confirm in person that this specific date, Aug 14,2021, was selected and to add alternative nbrs to call for delivery, their in-store associate confirmed Aug 14,2021 as the date I selected.

So, Aug 14,2021, an entire day, wasted waiting on nothing.

On the chat with RH, a 'Ron P' to be exact, was less than stellar. The absolute audacity of 'Ron P''s attitude was unbelievable from a company of this stature. That SOB, yep, he is definitely in that category, just abruptly ended the chat when he could not fix the problem. He did state that he called his manager, the store manager, and the delivery people and that there was nothing else he could do. So, click, poof, and he ended the chat and he was gone. He did not even wait to hear back from his manager, the store, or the delivery people as to why they moved the date without informing me.

Hell of a company your running Mr. GARY FRIEDMAN (CEO). With Customer Service like this, you have now lost all my future business and those of many of my friends and enemies alike. And I have a new 3000 sq ft house to decorate - this was the first purchase.

Everyone, my friends and enemies alike, were waiting on me for this purchase to see if the couch was worth the money. With Support like this, IT IS NOT WORTH ANYTHING.

On to other furniture companies. I do not spend money with a company that completely disrespects its customers. There are companies waiting for opportunity like this. They will have it now.