Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com
Reservations.com has a rating of 2.8 stars from 2,900 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 14th among Hotels sites.
I booked a hotel room for Thanksgiving. They took my money in full and refused to give me the hotel accommodations and did not refund my money. This company is a scam.
I like how you can do just about anything online now so when I heard about Reservations.com I didn't hesitate to use it when we were planning our vacation to visit the Grand Canyon. I simply looked for a hotel near the Grand Canyon, chose the Best Western, got a good price for it (thanks so much!) and we were good to go! Talk about shortcuts!
I could not cancel my reservation and I found the same room for $100 cheaper on another site. Never use this site for booking your rooms.
Best sites for booking hotel accommodation. It's quick, effective and very reliable. The prices are not too bad either. Highly recommend
Made my first reservation on this site recently. It has great hotel choice. Found everything I needed for my business trip. Would recommend.
I was on ayres.com website, choose the 1 night stay then when I confirmed the reservation and billing information, I entered next page for putting in the promo code for the wedding I was in town for. It instead completed my reservation through reservations.com and billed my credit card immediately!
Have placed 3 calls now and the first CSR was rude and when I asked for a Manager he said that he wouldn't connect me and told me to call back! I asked his name and he hung up on me!
Am now awaiting a call from a manager but they are telling me, I am out of luck. No cancellations, no refunds.
Worst unethical business that I've dealt with!
Does anyone have advice?
I attempted to book a room in Lexington, Massachusetts so I Googled the name of the hotel I knew existed there followed by "Lexington, MA". I actually was unaware I was booking through Reservations.com but I was sure that it had put me in the correct hotel. It wasn't until I received the confirming literary that I discovered the hotel booked was actually in Lexington, Kentucky! I accepted it was a glitch with their website and called customer service, expecting they could transfer my reservation to the correct city OR cancel my reservation so I could rebook. I was told that it was my responsibility to review the cancellation policy and the reservation could not be cancelled. I asked to speak with his supervisor and he said, "He or she will tell you the same thing." I even told him that I was going to use their site again to book the correct city, I just didn't need a room in Kentucky. NEVER and I mean NEVER take a chance dealing with this horrible company!
This outfit is NOT transparent in charging their $15 fee. Until you get your credit card statement and realize you were ever charged in the first place. THEN they are VERY upfront and direct about your legal obligation to pay. SHADY. I will spread the news to all those I can,
I was unfortunately given the task of making hotel reservations for our group's tour to Miami and I admit it wasn't a task I jumped into with excitement. A co-worker introduced Reservations.com to me and what a lifesaver! I simply typed in our destination, number of people, and number of rooms needed and I was given a list of hotels to choose from. My boss was happy!
I always do my hotel bookings online, really helps save me time as I travel a lot for work. I'm really happy with Reservations.com so far. I've compared prices and Reservations.com was able to give me a good one even when you opt for 4 or 5 star hotels.
I made a mistake while ordering and they quickly refund me with the right deal I was looking for. I will definitely reserve my room on this site.
Ever since I've tried Reservations.com for a quick family getaway in Florida, it's been the only booking site I've used ever since. They provide instant booking confirmation so you won't have to lose a hotel room to another guest ever again upon check-in.
I just booked through reservations.com, and I saved a lot of money. Also, if you make a flight with one stop, try to have connection with 3 or 4 hours long because customs and security may make you wait a long line.
I went online believing I was reserving directly with the hotel. The advertised price was 79.00 and at no time was I informed that the "taxes and fees" would add an extra 50% to my bill. As soon as i saw how much was charged to my card, i called to cancel, but the cancellation fee equals the cost of the room. What a scam. NEVER USE RESERVATION.COM.
Outstanding experience. This guys are professional. Highly recommended. You should try their spread. Thanks.
My wife fell into the trap of booking a hotel thinking she was booking directly with the hotel. When she saw that the amount to be charged was much higher than the advertised price, she immediately contacted reservations.com only to be told too bad, she couldn't cancel.
I know there are just so many scams online nowadays, but Reservations.com is absolutely legit. You don't need to worry about going to your hotel of choice and ending up not having a booking at all. This actually happened to my friend once using what ended up to be a bogus site! With Reservations.com you have 24/7 customer service so whenever you need help, they'll be able to get back to you wherever you are.
Sincerely speaking, reservation.com is a great website to book your hotel, I have the best experience, their staffs are professional, very hard working with optimum satisfaction. He gave advices and offered options. The booking process was fast and done immediately. Highly recommended.
It's funny how there are so many negative reviews out here. On the contrary, I had a pretty good experience with Reservations.com. My family was planning a trip to Chicago in December. However, I was finding it difficult to book a nice hotel that was within my budget. I found a hotel on Reservations.com that was wallet-friendly and had good amenities.
Answer: Call your credit card company and report it as an unauthorized charge. You may have to cancel your card and get a new card and card number, but it's worth it.
Answer: Impossible to get money back. They're just scumbags!
Answer: Yes, this company charges a fee, which it will not refund even if you cancel your reservation within minutes!
Answer: Hello, Thank you for question. Please contact us at support@reservations.com so we can better assist you with this matter. Thank you for your consideration and we look forward to hearing back from you. Sincerely Reservations.com Support Team
Answer: It can be, if its refundable reservation. Every reservations has a different cancelation policy. Mostly last minute reservations are not cancelable.
Answer: My experience is the same. reservations.com obviously nails a lot of unsuspecting Canadians this way. They don't make any attempt to help you out when they are confronted by this way of hosing us. Its a sleazy organization.
Answer: Hello Brodie, We have sent you an email this morning regarding your concerns. Please email us directly so we may assist you. Sincerely, Customer Support Reservations.com
Answer: Yes, you were billed. Call your credit card company and report it as an unauthorized charge. Your company should remove it, send you a new card and assign you a new card number.