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Reservations.comReviews 2,900

2.8

About the Business

Big savings up to 60% off on hotels in top destinations. Book your hotel now with Reservations.com


reservations.com
Founded in 2014
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Reservations.com Reviews Summary

Reservations.com has a rating of 2.8 stars from 2,900 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 14th among Hotels sites.

service
645
value
614
shipping
195
returns
411
quality
478
This company responds to reviews on average within 15 days
California
1 review
0 helpful votes
Follow Angela S.
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I booked a hotel room for Thanksgiving. They took my money in full and refused to give me the hotel accommodations and did not refund my money. This company is a scam.

Date of experience: October 24, 2018
California
1 review
0 helpful votes
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I like how you can do just about anything online now so when I heard about Reservations.com I didn't hesitate to use it when we were planning our vacation to visit the Grand Canyon. I simply looked for a hotel near the Grand Canyon, chose the Best Western, got a good price for it (thanks so much!) and we were good to go! Talk about shortcuts!

Date of experience: October 24, 2018
North Carolina
1 review
0 helpful votes
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Non refund policy
October 24, 2018

I could not cancel my reservation and I found the same room for $100 cheaper on another site. Never use this site for booking your rooms.

Date of experience: October 24, 2018
Guyana
3 reviews
1 helpful vote
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Great Site
October 23, 2018

Best sites for booking hotel accommodation. It's quick, effective and very reliable. The prices are not too bad either. Highly recommend

Date of experience: October 23, 2018
Croatia
3 reviews
5 helpful votes
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Outstanding
October 23, 2018

Made my first reservation on this site recently. It has great hotel choice. Found everything I needed for my business trip. Would recommend.

Date of experience: October 22, 2018
California
2 reviews
0 helpful votes
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I was on ayres.com website, choose the 1 night stay then when I confirmed the reservation and billing information, I entered next page for putting in the promo code for the wedding I was in town for. It instead completed my reservation through reservations.com and billed my credit card immediately!

Have placed 3 calls now and the first CSR was rude and when I asked for a Manager he said that he wouldn't connect me and told me to call back! I asked his name and he hung up on me!
Am now awaiting a call from a manager but they are telling me, I am out of luck. No cancellations, no refunds.
Worst unethical business that I've dealt with!
Does anyone have advice?

Date of experience: October 22, 2018
Florida
1 review
0 helpful votes
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Stay away
October 22, 2018

Do not use them, waste of my time. Charged me $14.99 for nothing. Terrible transaction. I will never ever use this service again,

Date of experience: October 22, 2018
New Jersey
1 review
0 helpful votes
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I attempted to book a room in Lexington, Massachusetts so I Googled the name of the hotel I knew existed there followed by "Lexington, MA". I actually was unaware I was booking through Reservations.com but I was sure that it had put me in the correct hotel. It wasn't until I received the confirming literary that I discovered the hotel booked was actually in Lexington, Kentucky! I accepted it was a glitch with their website and called customer service, expecting they could transfer my reservation to the correct city OR cancel my reservation so I could rebook. I was told that it was my responsibility to review the cancellation policy and the reservation could not be cancelled. I asked to speak with his supervisor and he said, "He or she will tell you the same thing." I even told him that I was going to use their site again to book the correct city, I just didn't need a room in Kentucky. NEVER and I mean NEVER take a chance dealing with this horrible company!

Date of experience: October 22, 2018
Montana
1 review
0 helpful votes
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This outfit is NOT transparent in charging their $15 fee. Until you get your credit card statement and realize you were ever charged in the first place. THEN they are VERY upfront and direct about your legal obligation to pay. SHADY. I will spread the news to all those I can,

Date of experience: October 22, 2018
1 review
0 helpful votes
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I was unfortunately given the task of making hotel reservations for our group's tour to Miami and I admit it wasn't a task I jumped into with excitement. A co-worker introduced Reservations.com to me and what a lifesaver! I simply typed in our destination, number of people, and number of rooms needed and I was given a list of hotels to choose from. My boss was happy!

Date of experience: October 22, 2018
New York
1 review
0 helpful votes
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Great Prices!
October 22, 2018

I always do my hotel bookings online, really helps save me time as I travel a lot for work. I'm really happy with Reservations.com so far. I've compared prices and Reservations.com was able to give me a good one even when you opt for 4 or 5 star hotels.

Date of experience: October 22, 2018
North Carolina
1 review
2 helpful votes
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Quickly refund
October 22, 2018

I made a mistake while ordering and they quickly refund me with the right deal I was looking for. I will definitely reserve my room on this site.

Date of experience: October 22, 2018
Florida
1 review
0 helpful votes
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The only one I use
October 22, 2018

Ever since I've tried Reservations.com for a quick family getaway in Florida, it's been the only booking site I've used ever since. They provide instant booking confirmation so you won't have to lose a hotel room to another guest ever again upon check-in.

Date of experience: October 21, 2018
Bangladesh
1 review
0 helpful votes
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I just booked through reservations.com, and I saved a lot of money. Also, if you make a flight with one stop, try to have connection with 3 or 4 hours long because customs and security may make you wait a long line.

Date of experience: October 21, 2018
Pennsylvania
1 review
0 helpful votes
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I went online believing I was reserving directly with the hotel. The advertised price was 79.00 and at no time was I informed that the "taxes and fees" would add an extra 50% to my bill. As soon as i saw how much was charged to my card, i called to cancel, but the cancellation fee equals the cost of the room. What a scam. NEVER USE RESERVATION.COM.

Date of experience: October 20, 2018
Bangladesh
2 reviews
1 helpful vote
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Outstanding experience. This guys are professional. Highly recommended. You should try their spread. Thanks.

Date of experience: October 20, 2018
Washington
1 review
0 helpful votes
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My wife fell into the trap of booking a hotel thinking she was booking directly with the hotel. When she saw that the amount to be charged was much higher than the advertised price, she immediately contacted reservations.com only to be told too bad, she couldn't cancel.

Date of experience: October 20, 2018
1 review
0 helpful votes
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Legit Service!
October 22, 2018

I know there are just so many scams online nowadays, but Reservations.com is absolutely legit. You don't need to worry about going to your hotel of choice and ending up not having a booking at all. This actually happened to my friend once using what ended up to be a bogus site! With Reservations.com you have 24/7 customer service so whenever you need help, they'll be able to get back to you wherever you are.

Date of experience: October 20, 2018
Nigeria
1 review
0 helpful votes
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Sincerely speaking, reservation.com is a great website to book your hotel, I have the best experience, their staffs are professional, very hard working with optimum satisfaction. He gave advices and offered options. The booking process was fast and done immediately. Highly recommended.

Date of experience: October 20, 2018
New Jersey
1 review
0 helpful votes
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Family trip done right!
October 22, 2018

It's funny how there are so many negative reviews out here. On the contrary, I had a pretty good experience with Reservations.com. My family was planning a trip to Chicago in December. However, I was finding it difficult to book a nice hotel that was within my budget. I found a hotel on Reservations.com that was wallet-friendly and had good amenities.

Date of experience: October 20, 2018