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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Leah at the front desk was extremely professional and a pleasant to chat with too. Thank you for adding my Hilton membership points and no feathers in our room. Appreciate the late Che k out too.
Quick and easy and looking forward to our visit in May of 2025
Thank you for your review, Jo. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us! Enjoy your stay!
Using the Reservation desk made the booking fast and easy - I would use this process again
Thank you for your review, Brian. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I liked the fact that the reservation could be done online. The whole process was quick and easy.
Thank you for taking the time to leave us a review, Jennifer. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
We were interested in finding out whether or not spa services, including massages, etc. were offered at the hotel, and we were informed in the affirmative. That was good news for us to hear!
Thank you for taking the time to leave us a review, Robert. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Reservation was quick. I very much look forward to staying with a hope that the stay will also be as wonderful experience as I had with the reservation. Thank you
You're welcome! Thank you for choosing to book with us, Renu. That's wonderful you had a good booking experience! We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Fast and easy. Simple and intuitive. Just log in and book the room you want!
Thank you for taking the time to leave us a review, Larry. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very easy and uncomplicated. Just what every customer likes
Thank you for taking the time to leave a review, Stephen. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Everyone at Apache Gold from the front desk personnel, as well as the Club card counter, everyone is very helpful and pleasant. We enjoy Apache Gold as a little get away. Although, the Casino itself, all personnel on floor also very pleasant, the machines not so much, unfortunately.
Thank you for choosing to book with us, Michael and Aline. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Thank You for your help
Appreciate your timeš¤
Hope our stay in Luxor Hotel be great and confortable
You're welcome! Thanks for your review, Rene. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Website is very easy to navigate. Was able to see exactly what I was getting.
Thank you for taking the time to leave a review, Yesenia. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I do have a question. My husband is going on for surgery Tuesday Jan. 7th. We are staying Monday night, 6th, so we don't have to travel to the hospital in Traverse City early a.m. on the 7 th. My son is coming in from California and my daughter from Indiana so we will stay until my husband is released. Hope and expectation is the 9th. Is there a special rate for medical reasons for our stay?
Thanks for your review, Sherry. You may want to contact the hotel directly about medical discount codes. We are an online travel agency and don't have this option when you make a reservation. If youād like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
It was very easy to use. Quickly found what we were looking for.
Thank you for taking the time to leave us a review, Cesar. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very convenient and user friendly. Looking forward to our stay.
Thank you for taking the time to leave us a review, Elesa. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us! Enjoy your stay!
Very professional kind love coming back every year! The rooms were very clean.
Thank you for choosing to book with us, Shelly. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Everything went smoothly, walked me right through to my reservation. Easy to navigate.
Thank you for taking the time to leave us a review, Mark. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very easy to use. We stayed here last year and had a very enjoyable experience.
Thanks for your review, Terry. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to do online! Booking process was simple Googled Westin Harbour Castle Hotel and ended up on this site.
Thank you for taking the time to leave us a review, Pat. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Took just a few minutes to book. The process is seamless and easy
Thank you for your review, Julia. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Everything was fine thank you so much for your time patience and consideration due to the holidays. The value of gas is very very high and you guys are very very busy. I appreciate your professionalism thank you so much.
You're welcome! Thanks for your review, Steven. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabberās sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Tara. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!