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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Very easy to book a room for the dates needed. The site was a breeze to navigate and input the needed information.
Quick and easy process getting the room I was looking for, for a weekend away. The area I wanted and the room I desired.
Thank you for choosing to book with us, David. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick and easy to book this reservation, very quick confirmation!
Thank you for your review, Rhonda. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Was easy and efficient. Went smoothly my only complaint is having to come up with 50 characters ;)
Thank you for taking the time to leave us a review, Michael. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Reservation system was quick and straightforward. Overall easy to do.
Thank you for taking the time to leave us a review, Brenda. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I got a business, do I get a business deal for stay with super 8.
Danny, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
The room descriptions were clear, and the dates were available for my large party!
Thank you for taking the time to leave us a review, John. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
It was as easy as possible to book. Thank You! I had no problem booking my reservation.
You're welcome! Thanks for your review, Roy. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy to use. They make it simple to use. No confusion at all. I will use them in the future.
Thank you for taking the time to leave a review, Allen. We're delighted to know you found our website easy to use. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Quick and painless transaction, smooth and seamless transaction.
Thank you for taking the time to leave us a review, Susan. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
They gave me the best price available and the process was quick and easy.
Thank you for taking the time to leave us a review, Larita. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very comfortable and friendly staff. Breakfast is good but my only suggestion is I'm lactose intolerant and would be great if there was non dairy oat or almond milk for the oatmeal and cereal.
Thanks for your review, Kevin. We truly appreciate your business and are grateful that you decided to book with us.
Online reservation is simple and straight forward. The only exception was no place to enter a Rate Code for a scheduled event or requirements for special needs. Perhaps a request or comment block on the reservation page.
Thank you for taking the time to leave us a review, Charles. We are happy to know you had a positive experience with our online booking system. As an online travel agency, we don't have the option for special rate codes since this is something offered by the hotel. Thanks for your feedback about providing a place for special requests on our website. This is something we will look into.
It was great experience excelent thank you very much I hope to see you soon…
You're welcome! Thank you for taking the time to leave us a review, Juan. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is always smooth, enjoyable, and meets your expectations.
Looking for a two bedroom suite found that they had a two bedroom suite online when I called to make the reservation they told me they had no two bedroom suites available 5 months in advance how does that happen when online it shows they do?
So now I'm skeptical at whether or not this hotel has two bedroom suites do I book it online and take a chance of them telling me they don't have a two bedroom suite?
Thanks for your review, Charlene. As an online travel agency, we purchase our room inventory from multiple hotel partners and suppliers. This inventory is updated at regular intervals and sometimes, certain room types may not be available. I will follow up with you in a private message and do my best to assist you. You may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I feel this company operates deceptively by presenting itself online as if you are communicating with the actual hotel rather than a third party. I recently Googled "Hampton Inn Pryor OK" and unfortunately went to a Reservation.Com web site rather than the Hampton Inn (Hilton) site. The reservation was made successfully but unfortunately I was hit with a $17.99 service fee which could have been avoided by using Hilton's web site. Lesson learned is to watch the URL in you web browser to make sure it is associated with the hotel chain you want, or to call the hotel directly using their local number.
Gary, we apologize for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thanks for booking with us. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. We take customer feedback about the booking experience seriously and appreciate your input. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
Total time it took to review my room options and check in was about 10 minutes, including fishing my credit card out of my wallet.
Thank you for taking the time to leave us a review, Jan. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Had a smooth transaction experience with both a cancelation and rebooking. Initially booked the wrong dates, so I needed to cancel and rebook the right dates. Smooth easy transactions.
Thank you for taking the time to share your feedback regarding the booking process, Dave. We're happy to know you had a positive experience with us. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Was very easy to book our stay for the Horse sales and was close to keen land
Thank you for taking the time to leave us a review, Angie. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy to use and quick. Relatively painless, except needing to submit this review as part of the email confirmation.
Thank you for taking the time to review us and provide feedback, Kevin. Your insights are incredibly valuable and greatly appreciated.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Gary. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.