Overview
Reservation Desk has a rating of 4.5 stars from 7,483 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process and book online. Reservation Desk ranks 3rd among Vacation sites.
Instant Feedback
I did not see a booking charge when I made my reservation. Did I miss this section or is it not listed when making the reservation?
I thought I was on the Actual Hyatt website. Later I found I could get the same dates for $100.00 less than on Reservationdesk
Thank you for your review, Jeffrey. We sincerely apologize for any confusion between the hotel and our booking service. Our platform, Reservation Desk, is an online travel agency that offers listings for over 200,000 hotels worldwide. We are pleased you decided to book with us. As an online travel agency, we receive rates directly from our hotel partners and are required to supply rates as provided. Room rates are dynamic, and they may fluctuate based on demand and availability. Please rest assured that at the time of booking, you received the best rate available. If you need further assistance with your reservation, please feel free to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to assist you.
Great and easy to book with. Friendly and helpful. Clear instructions and able to navigate through things easily.
Thank you for taking the time to leave us a review, Dawn. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Very easy to use the site and very prompt confirmation. Received confirmation within minutes of making the reservation..
Thank you for leaving us a review, Richard! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Very easy to use! Booking was very easy and I received an email confirmation directly after my booking.
Thank you for leaving us a review, Sean! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
There was a $17.99 additional service charge to pay the reservation service that was not stated until the booking was completed.
Thank you for your review and feedback, Eddy. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. The information regarding the service fee is found on the checkout page. For all bookings, we require acknowledgment of the terms and conditions of the reservation before it can be completed. If you have further questions or need assistance with your reservation, please contact our escalations team at support@reservationdesk.com. We’re here to help!
I prefer to book with a human not online. Now I am forced to leave a review with 50 characters or I can't submit review.
Thanks for your review, Elizabeth. We have live agents available 24/7 to book reservations or support you with anything you may need. Please don’t hesitate to contact us at 866-994-6963. We are always here to help!
Really? I booked a room. These needy oh gosh, leave us a review. Tell us how good we are., desperate questionnaires are Ridiculous.
I Booked a Room.
Thank you for taking the time to review us and provide feedback, Michael. Your insights are incredibly valuable and greatly appreciated. We take customer feedback about the booking experience seriously so we can continually improve our process.
Fast and easy and would book again and tell friends to do the same. Very convenient and fast. Highly recommend this to all.
Thank you for your feedback, Diann. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking! Also, we appreciate you recommending us.
Quick and easy to book this reservation, very quick confirmation!
Thank you for your review, Rhonda. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
We need an accessible room with a walk in shower and I did not see a place in the booking to request the walk in shower.
Thanks for your review, Dorie. For any special room accommodations, please don’t hesitate to contact us at support@reservationdesk.com with your request. While requests are not always guaranteed, we will do our best to communicate your wishes to the hotel.
Easy to complete. The setup was easy to understand and complete. Reservation Desk is a reliable site.
Thank you for taking the time to leave us a review, Elizabeth. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy and convenient booking. Love it.I had not issues with booking.It was quick and easy to understand.Booking was well organized and easy to follow.
Thank you for taking the time to leave us a review, Tamesia! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I appreciate the convenience! It was easy to navigate the website and to book the room for the weekend.
Thank you for taking the time to leave a review, Norma. We're delighted to know you found our website easy to navigate. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
My experience was quick and easy. The terms were easy to understand and the response
Was as expected.
Thank you for your review, Sharon. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I am a Shriner, participating in our State golf tournament. I am also a 77 yr old disabled veteran, so any discounts applicable would be appreciated.
Thank you for your review, Richard. Some reservations include discounted rates, which are indicated in the room title online or mentioned by our agents during phone bookings. These special rates may sometimes be unavailable if the provider no longer offers them.
Easy to do business, no issues so far but I haven't checked in yet.
Thank you for taking the time to leave us a review, Timothy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Awesome great experience no issue very easy love to book with. Fast and convenient without major delays.
Thank you for taking the time to leave us a review, Fredrico! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to navigate and book my room reservation. Immediately received confirmation through email right after I booked it.
Thank you for leaving us a review, Margaret! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Website easy to navigate - and, may I add that the price is very reasonable - thank you for great customer service.
You're welcome! Thank you for taking the time to leave us a review, Teresa. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and feedback, Beth. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. The information regarding the service fee is found in the cancellation policy. For all bookings, we require acknowledgment of the terms and conditions of the reservation before it can be completed. If you have further questions or need assistance with your reservation, please contact our escalations team at support@reservationdesk.com. We’re here to help!