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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Booked the room for one night and it was easy. Connected to the hotel site and booked through reservation counter.com which I did not realize I was using. I thought I was using the hotel site for booking the room.
I booked my reservation on line and the process was seamless! I am traveling 380+ miles for a funeral of a friend so have high hopes for the suite I booked.
Thank you for taking the time to leave us a review, Jo. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Room is about 1/2 now but was non refundable at the time. I didn't have a choice but to make the reservation with this entity.
Thanks for your review and feedback, Penelope. Our rates are constantly changing and can be lower or higher depending on when the room is booked. We can assure you that you are receiving the best rate available when you make the reservation. If you have any questions, please feel free to contact our escalations team at support@reservationcounter.com.
I was in a hurry to try to book a fairly last-minute choice for a trip, and selected a particular hotel (Burbank's Hilton Gardens Inn), and was able to do so quickly and efficiently.
Thank you for your review, Scott. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
The booking was fast and went well. I had no issues with the platform. The reservation arrived electronically withing minutes.
Thank you for taking the time to leave a review, Wanda. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Very simple and appreciate your cancellation policy with the best rate in Columbus, Nebraska.
Thank you for taking the time to share your feedback regarding the booking process, Kathy. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
User friendly and was easy to reserve what I needed too! I will use it again if needed.
Thank you for taking the time to leave a review, Todd. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Online booking was easy.
Price was right.
Prefer this way over the phone.
Thank you for taking the time to leave us a review, Petronella. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Quick an easy. Decided on a weekend getaway to our favorite spot
Thank you for your review, William. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Booking was easy on line no problems at all we been here a few times with family
Thank you for taking the time to leave us a review, Craig. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I found the information I was looking for regarding the hours for breakfast and the room I wanted. Clear and easy.
Thank you for taking the time to leave us a review, Barbara. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was easy to book and we have stayed here before these follow-up mail requirements are a pain in the behind
Thank you for choosing to book with us, Andrew. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Very pleasant and simple process! Appreciated how straightforward the booking process was.
Thank you for taking the time to leave us a review Zachary! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Pleasant and easy to navigate. I would recommend it and use it in the future.
Thank you for taking the time to leave a review, KJ. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience. Thanks for recommending us! We look forward to your next booking.
Extremely simple to use, complete reservation in less the five minutes
You're welcome! Thanks for your review, Robert. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
The Hotel Website is easy to navigate. However I am unable to find how to contact for late Check In. Our flight will be arriving around 9pm in Monday July 15. Overall happy with online experience.
Thank you for taking the time to leave a review, Elle. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience. If you would like a late check-in, please feel free to contact us at support@reservationcounter.com. With your request. You also may contact the hotel directly.
It was easy to make a reservation, however, no indication for a group rate
Thanks for your review, Candyce. You may want to contact the hotel directly about group reservation rates and discounts. We are an online travel agency and don't have this option when you make a reservation.
Thank you for taking the time to leave us a review, David! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Quick & Easy set-up for our guests. Would use again. Location Location Location
Thank you for your review, Thuy. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Great, everything was out front and open with no concern about price or options.
Thank you for taking the time to leave us a review, Robert. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Gene. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. Thank you for booking with us!