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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very helpful and patient. Went above to make the reservation happen.
I know very little about the area. But I was able to find the hotel web site. We willl be taking the train, and I understand the hotel runs a bus to the train station. So, this is great
Thank you for taking the time to leave a review, Robert. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I was charged a very high tax & fees amount and I don't understand why?
Thanks for your review, Charles. Taxes and fees are provided by the hotel suppliers and are not itemized when we receive them. They are included with the rate and can be a higher cost when you check-out. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Thank you for your Service, quality, convenience and location.
You're welcome! Thanks for your review, Dwayne. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Reservation process was simple and straight forward, and the price was the lowest I found!
Thank you for taking the time to leave a review, Russ. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
Very good experience to make the reservation fast and easy
Very good experience to make the reservation fast and easy
Thank you for taking the time to leave us a review, Joseph. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
Great so far! Never been there before, so to be determined yet. Thanks
You're welcome! Thanks for your review, Barbara. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
So I needed a place to stay while I look for another job so decided to take a week off from being fired and enjoy my time alone. I'll do a lot of fishing.
Thanks for your review, Richard. We truly appreciate your business and are grateful that you decided to book with us.
Nice to be able to book thru this site when others said the same hotel was sold out for my dates!
Thank you for taking the time to share your feedback regarding the booking process, Magdalena. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I reached out and spoke with Alberto regarding a question I had about my booking. He was very kind and courteous and helped me with what I needed.
You're welcome! Thanks for your review, Mary. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Had to get email ticket price need a better way easier to book ticket easier to go diectly to website
Thank you for taking the time to review us and provide feedback, Jason. Your insights are incredibly valuable and greatly appreciated.
Thank you for taking the time to leave us a review. Brian! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
On my iphone rooms were $40 cheaper, but it refused to complete my reservation
Thank you for your review and sharing your experience, Veronica. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com.
Did a search, looked at pictures and reviews, made a selection and reserved a room.
Thank you for taking the time to share your feedback regarding the booking process, Jess. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I would just say that word of mouth is the best option for you.
You're welcome! Thank you for taking the time to share your feedback regarding the booking process, Suzanne. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I've been in your rooms before. They are very clean and comfortable..
Thank you for choosing to book with us, William. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I was not aware of the booking fee however I had called another # to book & they didn't have the room type we wanted. Your site did
Thanks for your review and feedback, Patricia. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
Thank you for taking the time to leave us a review, Myna. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is smooth, enjoyable, and meets your expectations.
It was very easy no issues.I got what I was looking for and saved a drive to the hotel.
Thank you for taking the time to leave us a review, James. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Good online service that was easy to use! Had booking taken care of in a matter of minutes!
Thank you for taking the time to leave us a review, Christopher. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Rebecca. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!