On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Clicked on to the website, selected my dates, selected the room, and got booked. It was that easy.
Thank you for taking the time to leave us a review, Mia. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Best Western Joshua Tree has always been our go-to for the region.
Online booking was very easy and responsive to my inquiries and selections. Navigating the app was intuitive and stepped through the options smoothly allowing to go back to previous sections to make changes without starting over at the beginning. Great online experience!
Thank you for taking the time to leave us a review, Brian. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Every easy to use the site. But I thought I was going to the main site for the hotel. I was in a rush.
Thank you for taking the time to leave a review, David. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
All options were offered for available rooms and reservation process was easy
Thank you for taking the time to share your feedback regarding the booking process, Shelly. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Fine why do I need fifty characters this is a waste of time fin
Thank you for taking the time to review us and provide feedback, Stephen. Your insights are incredibly valuable and greatly appreciated.
It was an easy process and I got my confirmation emails within seconds.
Thank you for leaving us a review, Ashley! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
Reservation required the usual information that made it simple. And I received the confirmation promptly.
Thank you for taking the time to leave us a review, Roger. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The site was recommended to me by a friend. I entered the dates of my request and room suggestions and availability were immediately given as well as affordable rates. The pictures made available gave me a glimpse of the amenities and the comfort expected from the room selected. I am very much looking forward to my stay.
Thank you for taking the time to leave us a review, Melissa. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I book this reservation on line. It was extremely easy to fill out and get confirmation all at the same time.
Thank you for taking the time to leave us a review, Kenneth. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Not sure how I got to your site, over priced and hotel does not have my reservation,
Thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationcounter.com.
--Rachael, Review Manager
The reservation process was very easy and quick to complete.
Thank you for taking the time to share your feedback regarding the booking process, Michael. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
I could easily navigated the website and it's at the airport
Thank you for taking the time to leave a review, Sharon. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy to use, and fast, found the dates I wanted, I found the room I wanted, it included the necessary features I needed.
Thank you for taking the time to leave us a review, Kathleen. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
The information needed was straightforward.
I received a confirmation immediately.
Thank you for taking the time to share your feedback regarding the booking process, Sherry. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Finding a room for my needs was quick and easy with Reservation Counter.
Thank you for your review, MagDalene. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Smooth and easy process. Everything was easy to enter and screens were clear.
Thank you for taking the time to leave us a review, Dale. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Not a bad experience. Ordinarily, I just like to make a call. This seems a bit more of an investment of my time, but that's the the digital world works. I know...That's counter-intuitive, but what's a guy to do
Thank you for taking the time to review us and provide feedback, Kevin. Your insights are incredibly valuable and greatly appreciated.
The only issue I had is I wanted to book through my account and wasn't able to so is there a way to get my Marriott points connected with my account?
Thanks for your review, Holli. You may want to speak with the hotel staff about hotel points when you check in. Our company is not involved in individual hotel reward programs.
Great, ease, fast, no problems, no concerns, thanks...
Ana Carla, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Hotels Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Karen. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!