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Reservation Counter Reviews Summary
The company generally enjoys a positive reputation for its user-friendly reservation process and competitive pricing, with many customers appreciating the ease of booking and the informative website. However, several concerns were raised regarding transparency, particularly about fees and cancellation policies, which left some customers feeling misled. Customer service experiences varied, with some interactions being highly praised for friendliness and helpfulness, while others indicated confusion due to communication barriers and insufficient support. Overall, while the company demonstrates strengths in convenience and pricing, it would benefit from enhancing clarity in its policies to improve customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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All rooms had appropriate descriptions and the reservation process was quick and easy.
The website is user friendly and less expensive than booking directly with the hotel. However, why do I have to pay a $16.99 service fee to have access to reservation support?! Crazy!
Thank you for taking the time to leave a review, Lori. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
This was probably the easiest time i've had when making a reservation. Looking forward to the visit.
Thank you for taking the time to leave a review, Paul. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Booking online is very helpful, there were no problem encountered during the process.
Thank you for taking the time to leave us a review, Fe. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
I booked with ease and y'all were very quick on sending the confirmation which was good đź‘Ť because when I had previously booked with some one else, I never received a confirmation, and when I called to make sure that I had a reservation I was told they didn't see anything, it caused me to have 2 reservations. I appreciate the quickness! Thank you!
You're welcome, Maxine. Thank you for leaving us a review! That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We appreciate your positive feedback and look forward to serving you again in the future!
This seemed easy and not stressful.a few clicks and it was done.
Thank you for leaving a review, Loretta! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Dont know how i ended up on reservation counter...seems ok
Thanks for your review, Marcos. Reservation Counter is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. We truly appreciate your business and are grateful that you decided to book with us.
Process was simple and quick. Very easy to use. Immediately received confirmation e-mail.
Thank you for taking the time to leave us a review, Cody! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
The agent assured me that I would be able to get a King Bed room on the lowest floor for my disabled husband.
Thank you for taking the time to leave us a review, Carol Anne. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
We enjoyed our stay, the room was clean and the bed very comfortable.
Thanks for your review, Clyde. We truly appreciate your business and are grateful that you decided to book with us.
Good experience no issues all done on line, looks like nice rooms and amenities.
Thank you for taking the time to leave us a review, Kenneth. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
Easy convenient quick way to reserve a room for my nieces wedding
Thank you for your review, Maureen. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was easy a pie, and i like pie so if you like pie it was very easy.
Thank you for taking the time to leave a review, Helen. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Thank you for taking the time to leave a review, Perry. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Trouble entering dates of reservations. Hilton Honors member was not mentioned. Is there a charge for parking?
Thanks for your review, Ann. You may want to speak with the hotel staff about your member number when you check-in. Our company is not involved with hotel reward programs. You may also contact our escalations team at support@reservationcounter.com.
Pleasant so far. Do not like having to do thos though. A little frustrated with this.
Thank you for taking the time to review us and provide feedback, Angie. Your insights are incredibly valuable and greatly appreciated. We apologize for any frustration.
I was very happy it was easy to find the room and it was exactly what I wanted. Thank you so much!
You're welcome! Thanks for your review, Jean. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Would like to have somewhere to leave information about the feature of the room since I am handicapped.
Thanks for your review and feedback, Rebecca. If you would like special room accommodations, please feel free to contact us at support@reservationcounter.com with your request. You also may contact the hotel directly.
Worked well, but didn't like that my card was charged before check in!
Thank you for taking the time to share your feedback regarding the booking process, Terry. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Thank you for taking the time to leave a review, Bruce. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Counter, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
From the business
We are Reservation Counter, an online travel agency that provides our travelers with an efficient and seamless way to book hotel rooms. We receive our rates from multiple hotel providers so our travelers can have the best rates possible. Our user-friendly platform offers booking options at over 200,000 hotels worldwide. We work with some of the biggest brands in travel and successfully book thousands of room nights every day. Whether planning a luxurious vacation, a business trip, or a budget-friendly getaway, know that we have the best hotel options available. Our website is designed for travelers and offers convenience and flexibility, allowing them to browse and compare hotels, read reviews from fellow travelers, and make secure reservations. We have a dedicated customer support team that is available 24/7 to make reservations and assist with any inquiries or concerns, ensuring that travelers have a stress-free booking experience. It is our goal to be transparent and honest with bot...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Dustin. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!